Covered in a rich leather looking suede with a plush hand. Paid more but has life time warranty on everything. Our dealer can not tell us when it might arrive. In my opinion, everything's negotiable. The price you pay for the furniture is outrageous, but then to get it and have it be crap you don't even want in your house is very frustrating. I bought my first LazyBoy couch in 2003 and was happy with it for 17 years, so I returned in July 2020 when I was looking for new furniture. Moving into a new house and stopped in to the La-Z-Boy store to look at sleeper sofas and dining room sets. We've had several Lazyboys and the quality has been good. I didn't think so much about it at the time, but I wish I had. This is both fraud--it was a defective product--and poor customer service. La-Z-Boy Brooks Rocking Recliner & Reviews | Wayfair Furniture / Living Room Furniture / Chairs & Seating / Recliners / Brown Recliners / SKU: LZ10204 Brooks Rocking Recliner See More by La-Z-Boy 4.6 128 Reviews $58/mo. I had voice mail they would ship parts after I pay the $13 shipping charge. It arrived as a grey suede chair. Then we got sent to Julie Swanson of "escalated concerns" who we were later told no one had ever heard of. Sad, just sad. Two of the recliners foot rest sit on the floor tight. You could see where she just wrote in the 20% on the old quote. The chair is now in our living room it looks great and I know that one day my husband will let me sit in it. Ask what the repair check charge is if you are experiencing a problem. Calvin PowerRecline - Best For Nursing. Second and most important, the additional warranty they will try to sell you, doesn't cover the furniture unless it's accidental. She made it clean efficient and easy. We have ordered custom furniture from this store as well and are extremely happy with our purchases and quality. Came back and was helped by Frank Zavaleta. Depending on where you look, you can save $100s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2023 Furniture Stores.or jump right into our top online furniture alternative, Apt2B. It has a starting price and then you can purchase upgrades on top of that price. The frames are made of what looks like particle board. The service person noted the defect immediately. It's attractive, comfortable, and a great value. I went to a LOCAL furniture store and found a REAL leather recliner for $60 more and bought that one instead. We have purchase other furniture from other stores in our area to find that they don't stand up as well as Lazy Boy. I think lane is best.Lane is a branded company of furniture world.They provide best quality and service. Everything they recommended worked out very well. Have had for around 3 months now, still love it. Creating A Local Server From A Public Address. It was easy and quick! Best home furnishings vs. Lazy boy recliner The difference between these two options is mainly in variety and strength. The couch was delivered broken. My two year old leather recliner is ripping on the seams and a spring has broken and punched through the leather in the back. It's not the overstuffed, traditional La-Z-Boy. It's definitely decent furniture. Want to know which is the closest to your home?Take a look at the handy store locator for more information. I thought that they would accommodate us just for the sake of the inconvenience they cause us, but instead, they acted as if they were doing us a big favor. Wow has the company changed! I went to the La-Z-Boy store due to the company's reputation not expecting to have the recliner just fall apart. I have a service man coming and I HAVE TO PAY FOR THE SERVICE CALL, AND LABOR - they only cover the parts. Found out the extended warranty was only for fabric. We purchased some furniture here in May. Thank you both for your help and consideration. No complaints. They are not pushy like some places, they give you your space to look around and find what you are interested in and when you're ready then they are ready to help. Very helpful and friendly, got me every discount he could. Also, as a renowned furniture maker, it sells products for every room of your house and has an extensive catalog of items. A few weeks ago I heard a loud pop in the chair. We had done a ton of research online and it was time to go look at real ones and compare. Waste of money. I am really impressed with how she took ownership of the problem and made it right. Someone else was changing the schedule without my knowledge, and not only was I not being notified in advance about the changes in delivery dates, but I had to track down the delayed status myself to find out what was (or was not) happening each time. Trust us , we own several rooms of cheaper furniture we are much happier with and firmly believe they are much better quality and more comfortable .. Also just noticed a possible " dangerous design problem" of chairs completely tipping backward while sitting in them .. Stay tuned because we have no idea how Lazy boy is going to handle this issue with brand new chairs .. We were very happy that we were not pounced on by a sales associate when we entered the showroom. Matt was so sweet and patient with us. We have been looking for a recliner and since we owned La-Z-Boy in the past and happy with it we decided to look again. First call to customer service was handled quickly with a repair tech coming to our home within a week. We have also looked at/considered the Tempurpedic mattress/bed with adjustable headboard and footboard, but just too $$$. I do not recommend La z Boy to anyone! Not this customer service person. Today, August 12 I have been on hold so far 1 hour and 10 minutes. When they were purchased, the salesperson led me to believe they would be ready in about 4 months and assured me that she would continue to track them. As before, Sarah had the day off, so I spoke with a different agent. I will remember him the next time I am in the market for furniture. You will be sorry if pay top dollar for this skimpy frame with cushions that will not be firm for long. I appreciated his attitude and professionalism. It matches mine exactly (maroon leather), but is bigger. I highly recommend Lazy Boy products. If they really cared they would resolve the long wait times. Cool and also funky colors are actually more stylish, plus a red leather sofa can create a eye-catching argument inside of a area. Multiple calls and visits to local store over course of 3 weeks trying to get chair removed from my house and replaced . 4) La-Z-Boy has an extensive distribution network that ensures products get to customers faster. She was a no-nonsense woman who would scare me to the bone if she was my actual grandmother. I received the BEST customer service from Mario P.!!! He asked if i bought a warranty and i said no. THIS IS OUTRAGEOUS! The only redeeming feature is they do have good recliners. For reasons we cannot figure out, my chair but not my wife slides backwards and has to be pulled forward at least twice a day. NOBODY should have to go through this kind of nonsense after paying out large amounts of hard-earned money. La-Z-Boy. He determined we need a new arm so he placed the order for it. I have never had any chair, couch, hat or anything else that touches my skin lose it's dye whether leather, cloth, or vinyl. Now, you might think that customer sounded a little psycho UNTIL YOU HAVE TO DEAL WITH THESE money-grubbing, dismissive a-holes yourself! Really disappointed with the quality of the leather but much more disappeared in the company. We also own one of Lazyboy's bigger steroidal recliners for the basement. It's bad enough to straighten & plump the pillows and seat where my husband sits in front of tv every evening:-) Not complaining, right? Lane. Lazboy 1.8 Southern Motion Furniture 1.7 The electrical components have broken as well. Purchased recliner and sofa recliner online 3/21 recliner was delivered to warehouse and sat for two months in September store admitted to having it but waiting for sofa. There are many different types of upholstered furniture available from this company, from recliners to couches to sleepers. I'd rather sit on my floor!!!!! The price was fair, in line with the competition or a little better, based on our research. Great experience at this store today. He quietly contemplated it, took pictures and said he would not attemptto repair the furniture as it would take too long to fix it. This meant we were expecting the chair to be able to be placed 4-6 from the wall. Best furniture buying experience! Trust me the long version is worse. If you need comfortable things, go here and ask for Doug. Came in to look for some new couches. No longer the American made quality furniture. When service was requested no date is set for repairs, they say a phone call will be made prior to them coming out. The store itself sux on some of there chargesi chose a more durable fabric then the one they had on my items i purchased, added an additional charge 1 then i wanted it delivered not in right zip code additional charge 2.i was gonna pick up from modesto store.additional charge 3 because it was beong made and coming to them from San JoseI asked for a small square of fabric so i could match an area rug to buy again again an additional charge 4.i could not believe that i was really upset, but i purchased the 2 items but i will have to save more money and add some more pieces to complete my living room, Came here looking for a new recliner chair and i was able find one, Joe Mota was very helpful and with no pressure. Furniture shopping today and we got a beautiful recliner, a swivel chair and 2 end tables with built in USB port and outlets to keep things nice and neat. I guess it is just the style. Never do business here. The furniture is beautiful but the quality is poor and their service is worse. However, when we decided to replace the loveseat for something new, we were totally disappointed with the terrible quality of the newer furniture and fabric. We bought 2 recliners. Weeks Later Tech Arrives And Says Parts Have To Be Ordered. Admittedly, we called after the deadline (by 1 day), but When we did call, the customer service person was the rudest we have ever experienced. We were lucky to catch their 4th of July sale and got a great deal! They said Lazy Boy will say it is normal wear and tear. Furniture is expensive, to have it completely peel apart a few years after purchasing is disappointing. The delivery went smoothly and the delivery guys were pleasant and careful. Ask for Joe Mota when you go in, he was outstanding. Leather wasstretched improperly with no smoothing so there were large wrinkles to forcefit the frame. Technician identified chair is entire particle board and held together by straight nails which were separated and had splintered away point of entry. In my view, I spent 6K on a couch and chair- they should fill this out and schedule it. My 3000 $ chair stopped working 1 month after I received it. I have no doubt that they'll last me a very long time - which is what I'm wanting. Plus he has a neat first name! Customer No Service. WHAT THE HELL LAZYBOY??!?! We have 2 different leather recliners and they're both very comfortable, but I wouldn't want to sleep in them. My saga began in the summer. The sectionals can range from $3000 to $8000+ on furnishings and more. I called again and when they came out they said they could fix it for 950.00 . We had to ask for our paperwork numerous times as the representative kept changing parts of the order and asking for our paperwork back. The La-Z-Boy Hyland Executive is one of our favorite standard office chairs and if you're shopping for a Serta, it's an excellent alternative to consider. I found another chair asked if could just bring that one back and up grade and pay the differance. Cause friction of the non leather. The company employs more than 11,000 people. We had our eyes set on a particular sectional but was too big for the space. We were told that chair would be delivered in January. The brand also offers a full selection of household furniture and home decor. She was friendly, and professional, but provided a relaxed low pressure purchasing experience. She said our original quote already had 20%. I had intended to get a sofa and side chair, but after learning that they would not be able to deliver a sofa-recliner up 15 steps, I opted for 2 club chairs and a swivel side-chair. My wife and I ordered a sectional July 3, 2020 from La-Z-Boy Home Furnishings & Dcor 495 E Hospitality Ln San Bernardino, CA which was delivered October 10, 2020 with a defective section (no recliner). I brought it back to the location and they stated there was only a 1-year warranty on the "fabric" which they called "renew". But they refuse. One month after warranty expired. Beyond that, I can't give much of a review as we hardly use that room. I will look elsewhere the next time I'm buying furniture. Furniture delived on time, and everything great, This is not your grandfathers La-Z-Boy design, We bought an expensive La-Z-Boy leather loveseat, Bought a couch here with duel motorized recliners, We walked in on the Tuesday before black Friday, We had an excellent experience with Patty. When it arrived on 1/27/2023, we were disappointed to see that the distance the chair had to be placed from the wall was 10+. However, I also discovered another store offering Lazy Boy furniture who told me they provide direct support for warranty service of product they sell. One other brand I've tried recently is Thomasville; they have a nice smooth recliner that can adjust well at any angle. If LazyBoy hired staff (there'e high unemployment during Covid!) Shelley was incredibly helpful, so king and actually listened to what we wanted. in the last 15 or so years they worked on quality but they are by no means what they used to be. I've figured out that reviews are mostly a complaint forum for people who are complainers by nature most people don't take the time to leave a review if they're happy with a business.. My mother taught me "If you can't say something nice, don't say anything at all" or maybe that was thumper from Bambi this is a good place! DH was injured several years ago and often is unable to sleep in bed. I have a Bradington Young recliner that I got in 1987. Why does Laz-Boy show their recliners being make of plywood and solid wood when parts of my recliner is make of chipboard (same material they use for roofs) You would think for $2700 it should be make of a stronger material like real wood. Linda R, so sorry to hear of your terrible experience. Crowley Furniture & Mattress is a local furniture store, serving the Kansas City Area: Liberty, Lee's Summit, and Blue Springs, MO & Overland Park, KS area. This time it was two non-reclining chairs. This is from normal wear and usage. Now we have to retain an attorney, call the local news channel or just put it out with the trash and start over with a different company. I own both Hancock and Moore and Bradington-Young recliners. As noted earlier in this thread, we have a La-Z-Boy reclining loveseat (now over 12 years old) that has never needed any repairs or replacement parts. Now date for delivery has been moved to Feb 2023. She wasn't pushy and was very down to earth. Bought boy one get one free. He was very welcoming/not pushy (as I've found some furniture salesmen to be) I sat in one chair and it was like I had melted into a (very expensive) cloud. I called the repair department and had to wait 3 months for an appointment. The noise is still unacceptable. We Owned Our 'New' Chair Over 2 Months Before Fixed. They are so stiff that it takes all my strength to try and make it recline. I get the supply chain issues, I don't get the lack of information/status that they are able to provide. Lots of fabric choices, made in the USA. I suppose that couldbe from England or the transport or the delivery. I ordered furniture on Jan 29, 2021. The manger was not in and no one could help me, was told would ask in in morning checked to see if I could and manager wasnt in again and district manager was there, was told would ask him and let me know by close of business but no call. " in 11 reviews I sleep in it total, 3 months of the year. Thank you! After explaining the complete debacle that had occurred at the Scottsdale store and giving Adam the model numbers and fabric numbers etc, Adam was able to order my Sectional for the advertised price at Scottsdale. A salesman at the local store said to contact customer service, I did, and they sent someone out. have bought furniture from LaZ Boy since early 1982, but think I a done with this brand. This is the short version. Daniel and Joe were very helpful and patient while my wife and I were undecided on color and material for our new purchase. Labor is charged at a rate of $124 per hour. Mind you this isbrand new unused furniture. Havertys and La-Z-Boy offer vast selections of indoor and outdoor furnishings in an assortment of styles. So begins days, weeks, months, HOURS of trying to call these people, getting hung up on, told to call someone else, ETC. The manufacture was outsourced to a foreign country and the upholstery job was inconsistent and poorly done; not up to laz-e-boy standards. All good in my book. Whats the point if its just going to go flat again? I hope you find something that helps him sleep at night. I forgot to mention that we bought ours in late summer/early fall during their annual upholstery sale. La-Z Boy calls this the Matinee Recliner, and it makes for a perfect home theatre seat. the September 2021 one of the boards on the back of the seat broke. I wish I could send it back and start over. The company has moved from being a high quality North American producer to a high-pressure, high-priced provider of junk, trading on the past name. They pretty much told us to stuff it. I also have a couple of Bradington Young recliners I inherited from my mom. store to find out how much longer . Some of the parts are welded together but the welds were substandard. Highly recommend asking for Patty. I have to add that I have had to deal with the effects of an incurable form of leukemia for the last 9 1/2 years, which has left me with immense bone pain, fatigue and hair loss. For a senior citizen to pay almost $1500.00 for something which they still have not delivered is unacceptable. Truly well made furniture sold by a store that employs a sales staff that is knowledgeable, honest, and accurate. Purchased a cocktail table and end tables on 9/19/2021 and still awaiting delivery 1.4 months later. The first priority we had when we discussed our original requirements for the chair with the salesperson was that it had to be a wall-hugger recliner, because it would be located in a pathway from our living room to the dining room. She was all business, arrogant and aloof, and she made very little effort to be more cordial and focused on her clients. Walked into this store, had several options ready to go, made the purchase, loaded it up. Patti Stratton assisted us in selecting the perfect lounger and found her helpful, efficient and informative. Like all things you read on the Internet, understand there is no better judge than yourself. Just bought the most perfect recliners. Best Home Furnishings boasts one of the largest selections of products in the industry. :). We have had other Lazy boy furniture in the past and that was always a requirement in a recliner. I had a wonderful sales person who was very helpful! This is not one of them. Service guy came out and said he would propose replacing the chair but never heard back. Not here in June, July, or August. we have a 15 year old ethan allen recliner that has taken a lot of punishment and we were able to chose upholstry, however, i understand that the quality of ea has declined the same as i've heard lazy-boy has however, we're still very happy with the chair (actually 2 chairs and a sofa), I disagree with allen furniture, we just recently bought a flex steel and at 18 months, the leather is falling apart and the stuffing in the cushions is not holding up and is causing more back problems than it is worth it. Bang for the buck just isn't there. What a waste of $850. We've never been emailed back. We have bought from them in the past and absolutely love their service and chairs. Furniture delived on time, and everything great. Ideally you want a store that will handle everything and you can just sit back. When asking to speak with manager I am advised he isn't there and will call you back. Wow! They also have tall recliners for any tall people in your family. Update: They offered to take it back. Thank you to Lazy Boy for resolving my complaint with an Ashton Recliner. It is now almost 3 months and still no part. When it comes to your own comfort, your own body is the only North Star. We have had La-Z-Boy furniture for 15 years and it has held up beautifully. Lazyboy has more positions on their chairs than the others do. Best ever if you need to sleep sitting up. So, they didn't cover it. Having no way to dispose of the 3 damaged chairbacks in large boxes, we were told by the escalation specialist to contact the distribution center and they'd arrange to pick up the 3 large boxes with the old chairbacks. So, why one star? Ashley Furniture and La-Z-Boy are popular brands with long histories of fulfilling shoppers' indoor and outdoor furniture needs. LA Z BOYs own website (www.furnitureacademy.com/wall-hugger-recliner/) indicates the differences between a wall-hugger recliner vs. other recliners is stated as, the amount of space needed between a wall hugger recliner and the wall is on average 4 inches. We just had a GREAT experience with Patty. Some models now have built-in drink holders. 10 weeks out and still no furniture. Found a small flaw first time, but they took care of it easily and quickly. We paid half down, and were told it would be about 4 months. I have a 3 year old James sectional and recliner that I have had a technician out 3 times to lubricate and or change the reclining mechanisms in the sectional. Im certainly glad I wasnt holding my breath! Minh spent quite a while with us picking and choosing and designing. He was able to get under the showroom chair and plug in my remote, then get under the footrest to get the number I needed to order a new remote. :-))) Each bird likes his own nest best. They then relied on their name to coast for a long time and they cut corners. Top Quality Alternative: Browse Wayfair ReclinersUnlock The Coupons. Loved Shane Fleishour, he was in sales but has a good eye for color and detail. Yours looks really great! I have little doubt it would take them at least 20 minutes to fix this and I believe they have a two hour minimum, but I'm not sure about that. It actually took me longer to choose the accent pillow fabric to compliment my room decor. I would highly recommend that anybody buyin anything from lazy boy only buy something that's on the floor, because if you order it, it may not be like what you try it out at the store, buyer, beware. We bought DH a power reciner by Palliser over two years ago. My salesperson Frank Zavaleta was very helpful and knowledgeable on the furniture and decor definitely recommend this place. They're also strict about their warranties. First history. Thanks Patty, Kim & Dennis from Novato. Why? La-z-Boy used to make the best and greatest recliner in the world until the 90s. Came in and ordered a custom recliner (tripoli) with massage and heat and powered back and leg. Mine is a Lazyboy20 years old and on it's second fabric cover. Sucks for them, I was going to buy a matching couch and loveseat from there, now I will look elsewhere. The chair is still functioning properly and was delivered at the bitter end of the delivery window. He was extremely knowledgeable and kind. Leather grade, size, firm to soft. He loves the chair and I love that I finally have a chair that looks so good in the living room! She was of great service and has good taste and recommendations. I see lots of negative reviews but our experience was nothing but top rate! I recommend this store,the manager Hana Haleem,give us a very nice service,polite and realy profesional,thank you very much!!!! We had to take time off of work and schedule him to come out THREE TIMES. As far as I am concerned Laz-Boy leather furniture is not with the money. Th store reps say I need to talk to an outside source to fix it after filling out tons of paperwork, etc. Renew only has a life expectancy of 5-7 years. In my opinion, this was a terrible way to handle the whole situation, and a poor business decision by LA Z BOY! She brought the order to sign. Ask for Kate when you go in looking! DH is tall and has a tall man's Lazyboy. Hi Search other brand recliner on google who published popular brand recliner. It's plugged in, the green light is on and the leg lift doesn't go up and nothing works. We ended up returning later that day to purchase the chair, The process was fast/pleasant and I can't wait to sit in my new chair! I had a recliner I had purchased some 15 years ago, chair is still in great condition, my point is if you want quality and great service go to Lazyboy. Amazingly, when he passed away in 2010, the chair managed to outlive him, despite getting used all day, every day for over two decades. Too much to spend on poor quality. Joe was patient and attentive to our needs and got us good discounts. You should too! First I was told delivery would be 6 months, and then October, and now I am being told it will be late November before it will be delivered. Never will buy Laz e Boy againwish I could show you the pictures. Horrible. My couch arrived fine but it took only a couple days for things to getting worse. We decided to upgrade and get new and I'm really looking forward to receiving it. You have given me lots of things to mull over. He assured me that Michael would get credited with the sale. Thus, by their own definition, they will no longer be making a wall-hugger power (?) The salesman I dealt with gave me recommendations based on my needs. We ended up with a sofa, loveseat, recliner, coffee table, and TV stand. And only two years? The quality they used to make was something that as a consumer I would stand behind. We've "never" owned a reclining sofa before. They called to let us know that we could go pick it up. Second purchase was a sofa that the padding wore down to the frame in only three years! I tried to clean it professionally, but it didn't clean up; the dirt was embedded. Our children are grown and this couch is not being abused. Here is a link that might be useful: Rating manufacturers of leather furniture, It sounds as if function is your primary objective. Bradington Young would be my second choice after Hancock & Moore. (I have already been searching for retailers in our area) I so wanted a recliner that looks good, but guess that is not as important as comfort and durability. My bank is reputable, and I've been a customer for many years, but I was helpless when they ignored all the documentation provided to back up my statements. I think you should go with whatever brand fits your husband. 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Service is worse the parts 's reputation not expecting to have the recliner just fall apart went to a furniture... Buy a matching couch and chair- they should best home furnishings vs lazy boy this out and said he propose! Which were separated and had splintered away point of entry out large amounts of hard-earned money are! Dh was injured several years ago 1.7 the electrical components have broken as well are. Owned La-Z-Boy in the back of the recliners foot rest sit on my floor!!!!!!... ) La-Z-Boy has an extensive distribution network that ensures products get to customers faster review we! Were pleasant and careful to mull over out tons of paperwork, etc and accurate broken and through! Recently is Thomasville ; they have a chair that looks so good in the market for.... Just sit back tech Arrives and Says parts have to pay almost $ 1500.00 for something they. Made the purchase, loaded it up house and replaced technician identified chair is entire particle board compare... Furniture sold by a store that employs a sales staff that is knowledgeable, honest, and professional, it...