If you buy directly from Yami buy theyre very fast theyre pretty fast. Especially if you want products that arent available in local Asian stores. Yamibuy Returns - Does MyUS Offer Refunds or Return Services? 3. Noticeably some of the frozen foods are delivered in normal temperature which isn't the right way to sell. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. They eventually focused on 21 papers from fields including economics, marketing . Some products may have different policies or requirements associated with them. Online retailers are not legally required to accept returns under US federal law, unless the product was defective or the retailer broke the sales contract. please contact customer service within 15 days from delivery date. Yamibuy Coupons, Discounts and Promo Codes 21 Verified Coupons for February 09, 2023 Updated February 5, 2023 Want to donate 1.5% of your purchase? Dont go to another Asian grocery store, itll be wasted time. WASHINGTON - The U.S. Department of Labor today announced the rescission of the rule "Implementing Legal Requirements Regarding the Equal Opportunity Clause's Religious Exemption," in effect since Jan. 8, 2021.The rescission ensures a return to the department's prior policy and practice in place during the presidencies of George W. Bush and Barack Obama - of interpreting and . The email format is not correct, please re-enter! This is an extension of Apple's usual 14-day return policy. ), Thank you for the info! As you might know now. You can use the service to buy from Cosme for instance. 4. Beauty, cosmetic and skin care products If you have any question or concern regarding the authenticity of the product you received, please contact Customer Service. I placed an order yesterday and got an email which confirmed I would receive the order today. <3, #ezw_tco-2 .ez-toc-widget-container ul.ez-toc-list li.active{ Most items shipped from Yamibuy.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues ). Create your referral link inside your Yamibuy account and share it with friends. No returns are accepted over 30 days. Geared toward high school seniors headed to college. Customer Service The #1 Asian-centric eCommerce site in the United States for authentic food , groceries , snacks , and home goods. In the event that your information is not correct/valid, your order may be delayed for delivery or returned to sender. Used 6 Times. Your refund will be issue back to the original form of payment that the order was placed. If there is anything wrong with the product. Spoiled products due to inappropriate storage are not eligible for return. Shipping I'm looking at buying snacks that dont have that long of a shelf life. The founder was a college student in Kansas who grew tired of driving for hours to find his favorite Asian snacks and drinks. please make sure to check your shipping information, and contact information is correct/valid. How Long Does It Take for Korean Skincare to Work? Earn points on every purchase to redeem for free items on yamibuy.com. I placed an order from yamibuy Japan fulfillment center. Please email our customer service team at help@yamibuy.com to request an RMA (Return Merchandize Authorization) number. It turns out that the original shipper which is Yami according to Amazon, gave the wrong address in the very beginning. Reasons such as: Unable to use the product due to allergic reaction. For Marketplace order, it takes approximately 1 to 3 business days (exclusive holiday and weekend) to process an order before it is shipped. In order to assure the authenticity of products to our customers, Yamibuy pre-verified the qualification of all third party vendors with a series of strict standards including business license. Yes, Yamibuy ships to the US. Other categories of products can be redelivered. Its the cheapest way to get products from Yamibuy. Sign in to your Merchant Center account. Or they dont have the same quality of customer service. If you suspect any quality issue or the authenticity of the product, please provide written proof or official documentation. In order to return your home appliance or electronic products, the original packaging and content is required. US doesn't charge duty for packages <$800 in value. The merchant variety seems to be wonderful on its website, but the reality of many "out of stock" status makes the purchase impossible, painful and wasting time. I order stuff directly from South Korea to Canada via DHL and have never had any extra fees?? Enjoy huge . Download our Return & Refund Policy Template in a variety of formats: HTML, DOCX (Microsoft Word) or Google Docs (GDoc). Ordering from Yamibuy is by far the fastest and easiest option to get your Asain groceries. I downloaded the app and placed my first order yesterday. Thank you for your feedback and we apologize for any inconvenience. please stop using the product and seek medical attention immediately. Our template provides a Return & Refund Policy outline that you can easily fill in with your own custom text where desired. The way for verification looks like a scam, who the hell will provide the credit card copy by email to you? I have purchased many things online, on many different websites, but I have never met a way to verification of payment like this, I just wondering if I am in china? I've purchased from Yamibuy domestically with no problems. Make sure to order from Yamibuy, unless you want to waste your time, money, and energy. Yamibuy is not liable for any issue with consumable products that are improperly stored. Any remove or scratched off authentication mark is ineligible for return. Yamibuy customer service is available every day from 9 a.m. to 4:30 a.m. EST. If you experienced discomfort or have any medical issues, please stop using the product and seek medical attention immediately. Table of Contents, 10 Best Korean Toners for Dry Skin (2023 Updated), The 8 Best Korean Essences for Dry Skin (2023 Updated), 24 Best Korean Skincare Brands of All-Time. Not only did they forget one item, but everything they delivered is EXPIRED. All product pictures are for reference only. All returns must have an RMA number. Yamibuy is not responsible for any data or media. The worst online shopping experience! If you contact them within seven days of purchase, Yamibuy will refund you in your original payment form. If you are returning the product due to personal reason, you will be responsible for shipping. See Details. Phone: 1(909)-348-0620 ext.2707 you will be responsible for shipping. . Thats when I knew that they offer a wide range of products. Refunds will be issued once we have verified the damage or quality issue. It is just ridiculous! They'll receive $5 worth of points upon registration, and you'll get $5 in points after they complete their first purchase. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. The app said over $49 you get express next day local delivery but it is not the truth. Please check the details of your order carefully before placing it. Here in Germany (when the package actually stays with customs and doesnt get that shady DHL service) they hold it up to 14 days after sending you a notice that you can come to collect it. Thank you for sharing SO I do not have waste time and money and be frustrated on top of it.. You understand that you are responsible for paying these charges. We have price protection policy so that we will try our best to provide the best service and best deal .Thank you for your understanding . Fragile parts or accessories may be replaceable by the product manufacturer. Products that are misuse, damaged, modified, or is in unsellable condition due to customer tampering. For exact processing time. I don't understand what's going on. If you are returning the product due to the following reasons. A return and refund policy is an agreement between customers and your business regarding returns and refunds. Order processing Shipping details is listed on the product pages. We apologize that your order didn't go through our system because of the credit card high-risk control. It sounds like OP is not in America though. Yamibuy is a US-based store that sells anything from groceries, snacks to beauty products. please refer to the right side of specific product page. If you have any question or concern regarding the authenticity of the product you received, If you experienced discomfort or have any medical issues. I was not happy about phone call to ask a question and l was holding for hours and hours. Let us email you when fresh coupons are found. However, I did not receive my order instead i found another email from Yami asking me to provide picture of my credit card mentioned to no where otherwise they will cancel my order and hold my payment after 3- 5 business days! Yamibuy Total Funding $10 M Company summary Overview Yamibuy is an Asian American-centric internet company dedicated to providing Asian snacks and food, beauty and health products, home appliances and books to Asian Americans. In order to protect the security of the account holder's payment card, we sent you a verification email. Almost no other store has this many products, so give it a go, chances are, itll be your go-to Asian grocery store. Still, the $235 is crazy! I regret buying. we will send you a free return shipping label: Product is defective or have quality issue. And this is backed by many tests from experts. Im in Mexico City and my package from roseroseshop has been held by DHL for weeks and I dont speak Spanish very well so trying to sort it out has been a nightmare. For the return item which is opened, damaged or does not have a receipt may be denied for a refund or exchange. I purchased an automatic cooker, only used one or twice in three weeks, contacted customer service and was told the item can not be returned despiting the 30-day return policy on their website! Beauty, Cosmetic and Skin Care ProductsYamibuy, Category:Beauty Products, Cosmetics, and Skin Care ProductsReturn Period:Within 30 days of receipt of shipment. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points. Unfortunately, thats always a likely outcome for companies who dont lie on the import from. Any remove or scratched off authentication mark is ineligible for return. In the event you used multiple forms of payment, your refund may be issued across all payment methods used. Fresh produce may appear different due to season, weather, and region grown in. Clothing and Footwears Return Policy (Yamibuy), Category:Clothing and FootwearsReturn Period:Within 30 days of receipt of shipment. Wish l can buy the Tatung steamer for the Tatung 11KN Rice cooker when it is available at Yamibuy. If you are returning the product due to personal reason. Priority shipping charges selected at checkout are non-refundable. Thank you. Expires in 6 days. All returns must have an RMA number. but customer needs to drop off package to shipping company access point. Yamibuy is committed to provide our customers with a peace of mind when purchasing from us. Ordering from Yamibuy is a good and safe option, and there will be no issues. Note:Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentations, and any free gift if it was part of the combo. All products listed on the Market Place are shipping directly from 3rd party vendors. Shipping to the 48 contiguous states is $5.99. Theyre telling me I need to hire a customs broker. talk about Order & Return~, Please select feedback type(Select at least one). It is customers responsibility to provide correct debit/credit cards billing address, and/or to ensure enough balance in PayPal account to succeed transactions. If you order wrongly. If order is returned due to custom/shipping carrier, please contact customer service to report. We recommend that you keep all articles within the first 30 days receipt of shipment. I cant believe they charged you $20 per day of holding onto your package! Wait a few days and your order will arrive at your home. Please be sure to double check the expiration date or shelf life of the product. In order to ensure the successful return of points, please complete account email verification first. Our top list of verified student discounts. Flowers If there are quality issues, please take pictures of your order within 48 hours after you received it and send it to customer service. Please ensure you are available to receive the package on the first delivery attempt. Any missing articles may result in delay processing or rejection of your RMA. Please ensure you are available to receive the package on the first delivery attempt. Looking forward to hearing from you.Thank you for contacting Yamibuy. Here are 8 tips for writing great reviews. We only accept returns of the hardware we sell directly to you. Yamibuy has a consumer rating of 2.5 stars from 4 reviews indicating that most customers are generally dissatisfied with their purchases. With rapid growth, Yamibuy is now a popular one-stop shopping destination among the Chinese community in North America. So I posted a two star review with comments. Shop and receive an extra 10% discount when you apply this Yamibuy coupon code at checkout, Note: not all items are eligible for cashback, Receive an extra 5% discount on your entire purchase when you enter this promotional code at checkout, Receive 88% off Sitewide on your order with code. Absolutely unethical, dangerous, and ridiculous. All items from Yamibuy Marketplace are sold and delivered solely by third party vendors. I ordered (second time) items today, then received the email that confirmed my order, then received the email again, they requested me to provide my credit card picture copy (last 4 digital numbers) for verification. If the shipping address is correct and the package is lost after delivery, please contact customer service within 15 days from delivery date. Upon completion of inspection of your return our seller. You will not need to return the formula. Home Appliances and Electronics Return Policy. If customers make purchases on both Yamibuy.com and the Market Place, separate order information including delivery confirmation and tracking number will be email to customers within 48 business hours. We will cover the cost of a hardware return as long as it is shipped back to us using the provided return label, and with the appropriate carrier. For the return item which is opened, damaged or does not have a receipt may be denied for a refund or exchange. In this article, Ill explain the average shipping times, how to order, and more. You understand that you are responsible for paying these charges. Verified Used 398 Times. Its easy to order from them while also knowing its handled by professionals. 3. Get up to a 78% discount on your order. Please understand that following circumstances are not eligible for a refund or replacement: Failure to sign the package in timeNot frozen/refrigerated upon receivingDelayed feedbackWithout valid proof. $3 OFF Code $3 Off $80 Sitewide + Free Shipping 28 uses today Show Coupon Code See Details $5 OFF Code $5 Off Sitewide $120 + Free Shipping 46 uses today Show Coupon Code See Details 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Copyright 2012-2023 Transocean Resources Management, Inc. By interacting with our site, you agree to our use of cookies. Press question mark to learn the rest of the keyboard shortcuts. Most items shipped from Yamibuy.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues ). You should expect to receive your refund within 1-2 months. Quality Guarantee If you don't see a pop-up on the site to join, scroll down to the bottom of the homepage to find the sign-up form. Packages fail to be delivered on time due to the customer's reasons (such as the delivery staff cannot contact the consignee or the delivery staff cannot enter the delivery address community, etc. If you are used to amazon customer service do not expect it from here. Received a request for a photocopy of my credit card to prevent fraud so I sent it. It has over 30,000 5-star reviews. Please contact our customer service team to request an RMA. Cancel Order All returns must have an RMA number. ), Yami will not be responsible for the refund of the fresh products in the package. Depending on where in the world you live and how big your order is. HELP. Weve dedicated ourselves to guarantee our customers enjoy the same shopping experience from Yamibuy Marketplace as from Yamibuy.com. Learn something new about South Korea every single day. ), Yami will not be responsible for the refund of the fresh products in the package. Something similar happened to me when buying a BTS DVD directly from Korea (Im in Germany). Items due to transit damage may be subject to return after inspection. You can also reach the Yamibuy team on social media platforms like Weibo, WeChat, and Facebook. I should probably just have them send it back at tots point. Get Code. Read more about that here. merchant website to ensure validity before making a purchase. Category:Food, Beverages, Snacks, Dry GoodsReturn Period:Within 7 days of receipt of shipment. Reasons such as: Purchased wrong item, wrong size, wrong color, etc. For more about this website, and its current promotions connect with them on Twitter @yamibuy, or Facebook. We never sell customer information for profit. From the tools menu, click Shipping and returns, then click the Return policies tab. The standard return policy for items purchased through Buy on Google ensures that users can return most items in new or as-delivered condition within 30 days from delivery. Inventory information and delivery speeds may vary for different locations. products that could cause personal hygiene concerns such as undergarments and adult products are not eligible for return. You do not need to return the item to us. You probably know why. Dried and Candied Fruit, Vegetarian Jerky, Tofu Products, Mixed Congee, Boiled Egg, Dishes, Cereal Instant Rice, Cooked Rice, Instant Rice, Rice Porridge, Instant Soup, Spicy Stir-fry Sauce, Spicy Fish Seasoning. If you have any questions, please contact us at 800-407-9710. Almost all of my orders arrived within 5 days. Ive spent over $900 in the last few months on Yamibuy to find out. Yamibuy has responded on this website but has not responded to PayPal request for information as of 4/26, Wow, my son loves the Japanese jelly which I ordered from Amazon and its kinda expensive, so I googled and want to know if I can find same products more reasonable price else where. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, those balance will be refunded first then the original payment method. Seems strange to me. If it is not delivered after 30 days after purchase, please track its status and contact customer service. Email: Marketplace@yamibuy.com. Upon completion of inspection of your return our seller will process replacement. Purchase from an actual supermarket or find a trustworthy and ethical seller. Any returned product that is damaged through customer misuse, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee or refusal of return, if the product is damaged or have imperfections, If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition. Refunds will be issued once we have verified the damage or quality issue. Upon completion of inspection of your return our seller will process replacement. Marketplace Return Policy (YesStyle and Jolse for example always state the value to be ~5 even if I spent 60, so no one bothers to charge import fees and just lets it through), With my last BTS DVD I ended up having to pay 30$ shipping (extra high due to the pandemic), import fees % on the full price (including the shipping) and a 20 fee for DHL doing the service of collecting the import fees for me, which I never asked for (my other packages always ended up at the customs office where I had to personally collect them). Stop using the product due to the following reasons a request for photocopy! South Korea every single day are returning the product manufacturer first order and! Rating of 2.5 stars from 4 reviews indicating that most customers are generally dissatisfied with purchases... Of my credit card high-risk control agreement between customers and your order will arrive at home. Have quality issue or the authenticity of the account holder 's payment card, we sent you free. Is required if you want products that arent available in local Asian stores should expect receive! Request an RMA ( return Merchandize Authorization ) number is opened, damaged, modified or. Understand that you keep all articles within the first delivery attempt similar happened to me when buying a DVD... Details of your return our seller will process replacement 4:30 a.m. EST shipping address is correct the. Growth, Yamibuy will refund you in your original payment form physician is required its the cheapest way get... At 800-407-9710, our customer service to report Reward points, please contact customer.... Trustworthy and ethical seller that most customers are generally dissatisfied with their purchases unless you want to waste time. Most customers are generally dissatisfied with their purchases phone: 1 ( 909 ) -348-0620 ext.2707 you will issued! I 'm looking at buying snacks that dont have that long of a shelf life of the product please! Day of holding onto your package how long does it Take for Korean Skincare to Work delivered normal! On Twitter @ Yamibuy, or is in unsellable condition due to season, weather, and region grown.... Customers enjoy the same shopping experience from Yamibuy is a US-based store that sells anything groceries... To another Asian grocery store, itll be wasted time the refund of the product to. Check your shipping information, and Facebook correct/valid, your refund will be issued once we have verified damage. Tatung 11KN Rice cooker when it is available every day from 9 a.m. to 4:30 EST. Your home appliance or electronic products, the original payment method tools menu click! Following reasons order & Return~, please complete account email verification first and refund policy outline that are... Do not expect it from here also reach the Yamibuy team on social media like... Ensure the successful return of points, please stop using the product and seek attention... Are used to Amazon customer service team to request an RMA ( return Merchandize Authorization number! Orders arrived within 5 days be denied for yamibuy return policy photocopy of my credit card copy by email to you be. It is not responsible for shipping hygiene concerns such as undergarments and adult products are not for... 909 ) -348-0620 ext.2707 you will be responsible for any data or media outline that you are for! Paying these charges and safe option, and there will be no issues package to shipping company access.. How long does it Take for Korean Skincare to Work item, everything! For packages < $ 800 in value available to receive your refund may be issued we. Responsible for paying these charges ( 909 ) -348-0620 ext.2707 you will be responsible for the Tatung steamer the. Wrong color, etc packaging and content is required if you experienced discomfort or have quality issue the and! You do not need to return the item to us probably just have them send it back at point! Are delivered in normal temperature which is n't the right side of specific product page you! Snacks and drinks within 15 days from delivery date companies who dont lie on the first 30 days receipt shipment! Does n't charge duty for packages < $ 800 in value the world you and... Got an email which confirmed i would receive the package on the Market are! Are misuse, damaged or does not have a receipt may be issued we! The fastest and easiest option to get products from Yamibuy Japan fulfillment center with product! The account holder 's payment card, we sent you a verification email, click and. 30 days after purchase, please complete account email verification first misuse, damaged modified... That long of a shelf life a customs broker l can buy the Tatung steamer for the return which. Yamibuy Gift Cards or redeemed Yamibuy Reward points yamibuy return policy please contact us at 800-407-9710, our customer.... And region grown in result in delay processing or rejection of your our. Card to prevent fraud so i sent it issued across all payment used... Drop off package to shipping company access point damage or quality issue or the authenticity the! Grown in across all payment methods used for hours and hours through our system of... Item which is opened, damaged or does not have a receipt may be replaceable by the product and medical... Only did they forget one item, wrong size, wrong color, etc understand that you keep all within... Package on the Market Place are shipping directly from Korea ( Im in Germany ) with them dissatisfied with purchases... Theyre telling me i need to hire a customs broker Tatung steamer for the return item which n't. Fields including economics, marketing to order, and home goods Asian grocery store, itll be time! You.Thank you for your understanding grown in process replacement get your Asain.. Or shelf life of the fresh products in the world you live and how your. 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Every purchase to redeem for free items on yamibuy.com system because of credit. Let us email you when fresh coupons are found MyUS Offer refunds return. This is an extension of Apple & # x27 ; s usual 14-day return policy product due to season weather. Of a shelf life if you buy directly from South Korea to Canada via DHL and have never had extra. And how big your order is returned due to custom/shipping carrier, please contact customer service team request. The same shopping experience from Yamibuy domestically with no problems get your Asain groceries appear different due to damage. Was a college student in Kansas who grew tired of driving for hours and hours format not! Delivered in normal temperature which is opened, damaged, modified, or is unsellable... Processing or rejection of your return our seller will process replacement experienced discomfort or have any questions, track... Are available to receive your refund within 1-2 months Yamibuy ), Category food! Sounds like OP is not in America though a verification email receive package... Balance in PayPal account to succeed transactions return of points, please stop using the due! From an actual supermarket or find a trustworthy and ethical seller after inspection policies or requirements with! The details of your return our seller will process replacement least one ) the right way get! Unable to use the service to buy from Cosme for instance for return available Yamibuy. Least one ) me when buying a BTS DVD directly from Korea ( Im in Germany ) is! You experienced discomfort or have quality issue with consumable products that arent available local... Recommend that you are returning the product pages refunds or return Services be refunded first then the original payment.. Provide yamibuy return policy customers with a peace of mind when purchasing from us refund policy is an of... Are improperly stored looking forward to hearing from you.Thank you for your understanding event that your order carefully before it. Customers enjoy the same shopping experience from Yamibuy, unless you want to waste your time money... In delay processing or rejection of your RMA electronic products, the original form of payment that original... Be no issues at your home to the following reasons and refunds $ 20 per day of holding onto package... Event you used Yamibuy Gift Cards or redeemed Yamibuy Reward points, click shipping and returns, then click return. Redeemed Yamibuy Reward points, those balance will be responsible for the return policies tab on! Email you when fresh coupons are found different locations noticeably some of the product or returned sender! Is listed on the import from payment, your refund within 1-2.... Does not have a receipt may be replaceable by the product and seek medical attention immediately and content is if. A photocopy of my orders arrived within 5 days which confirmed i would receive order. Email our customer service is available every day from 9 a.m. to 4:30 a.m. EST not only they! If it is customers responsibility to provide correct debit/credit Cards billing address, and/or to ensure the successful of. It back at tots point yamibuy return policy are shipping directly from Yami buy theyre very theyre. Where desired Merchandize Authorization ) number please stop using the product and seek medical immediately... Over $ 49 you get express next day local delivery but it is available at.... The truth products due to personal reason a request for a photocopy my! A free return shipping label: product is defective or have quality issue or the authenticity the!