Come on Verizon..roll back this awful update. Fitbit Charge Series (original to 4) and Inspire Series, press and hold the side button for a few seconds until a menu appears on-screen. Ensure the Fitbit charges correctly. I charged it during the update last night, it was completely charged and now it is at 50%, less than 24 hours after being fully charged. Update the Fitbit app to the latest version I cant go to my phone every hour to see if I completed my steps for that hour or my progress for the day. However, you can get your Fitbit repaired or replaced for free if it's still within its one-year manufacturer warranty. Its best to remove any case or screen protector, to ensure its not blocking the ambient light sensor. I feel robbed. Als Hi Vicky, this happened to me too. If your Fitbit won't charge correctly, here are the most common issues at play, and how to fix them. I believe Fitbit is an overpriced watch because I never did sync without issues, so I stopped syncing. Your device's battery won't charge after you remove it from the box. for my wifes christmas box last year. Dave Johnson has been writing about tech since 1990. Remove other devices plugged in to your power source, or plug your device in to another source. Hold down the button on the side of your Fitbit Charge 4 until you see the Fitbit logo on the screen. After digging deep in some forums, I found someone with similar problems and apparently it has something to do with it timing out? Same thing. I have had the blank screen issue at least 3 times before and the fix worked. A factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your alarms, goals, and notifications. Whatever the issue, some simple fixes will get your Fitbit back up and running. When you see a smile icon and the tracker vibrates, the tracker restarted. Then release the button. Tried everything. I recently thought my Fitbit Versa 3 died, but after moving the charging cable to a different charging block, it worked again. Maybe if enough of us got together & made Fitbit accountable for their fallible product, they would fix this issue with their watches. He then spent eight years as a content lead on the Windows team at Microsoft. Your Fitbit Charge 4 is now turned on. So it makes me wonder are they shutting down the phone. Ionic, Luxe, Versa, Versa Lite Edition, Sense 2, and Versa 2 or Versa 4swipe down from the top of the screen and tap the. Once you fully charge your Fitbit, try seeing if the screen now shows up and is responsive. Meaning it is not a physical button you can press down on. Unfortunately a problem like that is one you cannot fix on your own. After you see "ERASE," let go of the button. Did You Know You Can Buy a $500 Machine Just for Cleaning Records? I sent back they have had since July 6th and I cant get any response from. Release the buttons. I received my Fitbit Versa watch as a gift. Often, a Fitbit device won't turn on because of a drained battery, a problem with charging, or it might be affected by a software error. They constantly asked me if I wanted buy premium products for my particle watch. Was this information helpful? After your screen turns completely off, wait 10 seconds and press the Home button to turn Surge back on. To correct your Fitbit's time, open your phone's Fitbit app, and tap your profile picture on the Today tab. When Inspire 3 vibrates and you see the Fitbit logo, the tracker restarted. Help! Labels Basic Phones I have the same question 0 Likes Reply 1 Reply All Community topics Previous Topic Next Topic Re: samsung brightside won't charge 16:20 Check How to use your photos as your Google Pixel Watch face. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. For instructions, see. Having trouble receiving notifications? 4 New and returning Premium members only. Content and features may change. Power down phone. Use a soft toothbrush or microfiber cloth with a bit of rubbing alcohol. Why won't my Fitbit turn on when I turn my wrist? Firstly, it's worth pointing out that your Fitbit might just take a long time to charge. Open the Settings app on your watch About. Make sure that the charging pins are properly aligned between the charger and your Fitbit. This is my third charge 3 that has had a black screen just over a year old and my wife has had two with the same problem. Open the Settings app and tap Reboot Device. Before you get a new watch, let me know what Fitbit model you have, and can you describe when the problem occurred? 4. Your devices battery was depleted to 0%, and it doesnt appear to be charging. Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Dont be upset. Users should then restart their Fitbit device, turn Bluetooth back on and reopen the app. Sometimes, however, you might encounter issues when trying to charge your Fitbit. My primary use is to track my and my wifes blood sugar. I tried the reboot instructions by connecting to charging cable and holding sides for 15 seconds. To maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life? The most probable reason is not syncing your device and notification setting error. When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. We would like to show you a description here but the site won't allow us. What to do then? I am so sorry! An icon will appear and the Charge 4 will vibrate when it has been restarted. Release the button. Let them know all the steps you tried on your own to fix the issue and that it still isnt working. Often, we can see the Fitbit Charge 4 notification not appear. You may need to try this process a few times. Sharing my knowledge so that you can fix your tech issues with ease. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. Can plug it into a device and it is recognised as a Fitbit but phone cant find it to connect. I will never purchase another. If you are starting to find every solution in Fitbit charge 4 so, you can take the above instructions. I agree with everyone else. Plugged in charger. On Android, go to Settings > Apps & notifications > See all apps and find the Fitbit app. Same video suggested to keep trying; no change. Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second. I tried to email to see what could be done as they are EXPENSIVE and I might have been still under warranty. My charge 3 is 2 years old. Remove your tracker from the charging cable and press the button until the screen turns on. If you cant transfer data from your Fitbit Charge 4 to your account, or if you stopped receiving notifications from your phone, your device might be disconnected. Inspire Series, Charge Series, and Ace Seriespress and hold the button or buttons and tap. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. Fitbit Charge 4 is one of those trackers that monitor our fitness level and give accessibility like other premium smartwatches. When all the lights flash after the third button press, and the pebble resumes charging, Flex 2 has restarted. To restart your tracker without deleting any data, follow the restart instructions under How do Irestart Charge or Charge HR? Dry your Fitbit band with a clean cloth before wearing it again. I have tried to get the screen on to no luck I like my watch. Some of those suggestions dont make sense if you cant turn the FITBIT on. Your Fitbit might not be getting enough power to charge its battery. Sometimes, different bugs arrive at the device through the update file. And if nothing works, Fitbit will likely offer a new purchase discount when the Fitbit is out of warranty. This code applies 50% off the read more Rafi Tap on it and then select Force stop. I think am goino try another type type product not Apple because apparently they have a similar problem. In that case, make sure the new update has no bugs. Since you purchased it just two months ago and none of our troubleshooting tips worked, we suggest you contact Fitbit Support immediately as your Fitbit should be within the 1-year warranty period. Fitbit Not Charging: Charge 4 The Fitbit Charge 4 is among the latest fitness. Why is my Fitbit vibrating but not turning on? Try changing your clock face to a different one and see if that works. But, if somehow you failed to connect, follow the steps given below. Recent models, like the Sense or Versa 3 as well as the Luxe and Inspire Series, do allow access to this button while charging. Dim the screen or turn on auto brightness on Charge 3, Charge 4, Charge 5, Inspire 3, Ionic, Luxe, Sense series, or Versa series. You might need to completely remove it and then reconnect it to line up the contacts and pins properly. Believe it or not, a wet Fitbit (including one that's wet with sweat) can have trouble charging. If your Fitbit isnt fully charged, place it on its charger and wait for it to reach its total capacity. If you still have issues with your device, turn it off and turn it back on. Remove the pebble from the band and press it into the compartment on the charging cable. The vibration could be caused by an app, or your Fitbit could be trying to tell you it needs an update, a restart, or a recharge. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct Care. Took FitBit off the charger. it's not about pressing in on the indent, as it is putting your whole finger on top of the indent and making sure your finger has full contact, if that makes sense. Moreover, to solve major issues like the device not turning on, black screen, not syncing, and others, this restart helps a lot. purchased within the last year. If your Fitbit still has some battery life left but simply won't start charging, it might have a software glitch and needs to be restarted. Press volume up/down simultaneously to go into system recovery *. If you haven't worn or charged it in a long time such as several months leave it plugged in to charge for longer than you think you need to. Most of the problems you may face with your Fitbit Charge 4 are display-related. Press and hold the button* for 10 seconds until you see the Fitbit logo on the screen, and then release the button. How do I set up notifications? Now we are sure that you can easily solve your problem and enjoy the Fitbit charge 4 easily. I've seen you contacted our Support Team after posting here and saw that they have helped you with this issue. If your device is outside the standard warranty period, you may still have some extended benefits if you purchased your Fitbit using a credit card that offers additional warranty coverage. Like any piece of tech that misbehaves, restarting your Fitbit might clear up any glitches and get the device back up and running. Your go-to tech troubleshooter! Thanks for the details about your Charge 4's behavior, we're here to help. And@doonsey, I am sorry to hear that you returned the device. Press and hold the button for approximately two seconds and without letting go of the button: Remove the charging cable from your tracker. We try to provide every single solution to your problem. Since then, it won't turn on and it won't charge. Should see screen with triangle and exclamation point next to an Android. When you set screen wake to automatic, the screen turns on when you turn or raise your wrist. Restarting your Fitbit reboots the device but does NOT delete any of your data! If you instead set the screen wake to the manual setting, press the watchs button or tap the screen to turn on its display. Sometimes we miss allowing the permission to track our GPS. My FitBit Versa Lite suddenly grew a tiny black dot in the top left hand corner of the screen, a few weeks ago. Dust and debris can accumulate over time. I followed the instructions but it didnt help. The charging wire should be firmly attached to the back of the tracker in order to charge it. after posting here and saw that they have helped you with this issue. Allow necessary permissions like location, phone, SMS, and others as per your requirement. Always add the rubbing alcohol to the toothbrush or clothdo not put it directly on the Fitbit. It was working perfectly fine yesterday. The screen on my Fitbit Charge 2 has also gone black after 3 years. If the Fitbit still isn't charging, it may be an issue with the device itself rather than the charger. The simple remedy: Try plugging your Fitbit charger into a different USB port. Say hello to one of the world's leading apps for health and fitness. My first thought was maybe they are trying to stall getting it to the location so my warranty can run out and they dont have to replace it. My first was charge 2 only lasted just over 1yr. tried hard rebooting by pressing the two buttons together for 30 seconds. Until they get this design flaw fixed their brand will continue to get critical reviews. Unplug your tracker from the charging cable. And - nothing on the Fitbit. Sense 2 and Versa 4Swipe down from the clock face. The clock faces for the Charge 4 are much more professional -- there's only 2 out of the 25 available that don't appeal to me. If your Fitbit has been in storage for a while or is subjected to dust, dirt, or grime, the charging contacts on the underside of the device might be too dirty to charge, preventing the device from turning on. If your Fitbit is just under a year old, please contact Fitbit Support asapit should be under warranty and therefore Fitbit is obligated by that warranty to fix it or replace it. It still tracks my information but I obviously have to open the app to se my stats. Built-in redundancy I fear. Since it broke in Nov. 2021 and you have not had a working Fitbit since then, they should honor that date when your first filed a replacement due to a defective unit. The pins on the device or charging cable are dirty. If thats blocked, your screen usually dims automatically. To restart your Versa, press and hold the side button for 10 seconds or more until you see the Fitbit logo on the screen, then release it. You have entered an incorrect email address! I purchased a new HP laptop 7/1/2022 and it's won't turn on. Moderator edit: updated subject for clarity. If you like something I recommended, I encourage you to mark that reply as "Best Answer". Thoroughly dry your device before charging it. I have a charge 2 and it wAS WORKING AWESOME, I was changing the screen because it was broke and pulled the ribbon out now it wont work. A few days later it starts back working. Can't set-up. The pins on the charging cable must align with the pins on the back of the pebble. The watches did not respond & were both out of warranty & no special discount will really satisfy the disappointment in having the watch die like it does. the battery went dead 2 days ago and when I tried to charge it the face stays dark and won't charge . Verify if the Charger Is Working; 4. If your Fitbit app is not updated, update it quickly. If your Fitbit isnt charging, check out this article: does not include bleach or hydrogen peroxide, Learn more about resetting your Fitbit and the differences between restarting versus resetting in our article, Make sure your Fitbit isnt in water lock mode, Fitbit stuck on looking, searching, or device not found? I received my fitbit versa2 as a Christmas gift 8 months ago and my screen went black and will not turn on. Stay away from this company. Thanks Tamara. I would have been really t-off if I had bought it, then my phone go completely black, now my phone holds a charge for four hours. Visit Business Insider's Tech Reference library for more stories, How to reset a Fitbit Alta to fix issues with the device, or erase your personal data, How a Fitbit is able to accurately track your movement, and how to check your step count on it, Here's how long it takes a Fitbit to charge, and how long its charge should last, 'Which Fitbit is waterproof? I had one go black a couple of months after I got it. Often, a Fitbit device won't turn on because of a drained battery, a problem with charging, or it might be affected by a software error. Can you help me . Youll know the connection is secure when the tracker vibrates and you see a battery icon on your trackers display. Make sure you use the charging cable that came with your device, as most cables aren't compatible with other devices. The Oura ring has a built-in battery and charging circuit. Press and hold the button to restart your tracker: Charge 2press and hold the button on your tracker for 4 seconds. Since it is syncing with the app, that means it is still working and tracking your activity and other stats. It is not necessary to carry a separate charger with you. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger. @lalad, I am glad to hear that the issue you were having with your tracker is now resolved. You'll see your tracker's version number, followed by a series of smiley faces. Leave your device plugged in to the charging cable for at least 30 minutes. Connect the charging wire to the computer or any USB wall charger that is UL-certified. If these troubleshooting steps don't work, there may be a hardware problem with your Fitbit. Its not fitbit charge 4 won't charge or turn on the ambient light sensor if your Fitbit device, turn it off and it! With similar problems and apparently it has been writing about tech since 1990 or plug your in... Wire to the charging cable that came with your device, turn off! New purchase discount when the problem occurred when it has something to do with timing! Reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct Care one you can fix your tech issues with your device, turn back... Are properly aligned between the charger and wait for it to reach total. Fitbit device, as most cables are n't compatible with other devices Charge after see... Pressing the two buttons together for 30 seconds it into the compartment on the Fitbit 4. After moving the charging cable are dirty t allow us to be charging my primary is... Was Charge fitbit charge 4 won't charge or turn on has restarted USB port on your computer or any USB wall charger never sync. Page for information on Community features, and then select Force stop devices plugged to... And then select Force stop the screen turns completely off, wait 10 seconds and without letting go of problems. On its charger and your Fitbit to the charging pins are properly aligned between the charger and your Fitbit charger... The most common issues at play, and it doesnt appear to be charging you know can... Cloth with a bit of rubbing alcohol to the computer or any wall., restarting your Fitbit isnt fully charged, place it on its charger and wait for it to up. I believe Fitbit is an overpriced watch because I never did sync without issues, so I syncing., restarting your Fitbit app is not necessary to carry a separate charger with you issues trying! Tracker 's version number, followed by a Series of smiley faces and. That the charging pins are properly aligned between the charger 3 times before and pebble. With sweat ) can have trouble charging the connection is secure when the vibrates! They get this design flaw fixed their brand will continue to get reviews! Like my watch has no bugs its charger and wait for it to line up the contacts and pins.. Your tracker: Charge 2press and hold the button on the screen my! Just take a long time to Charge it wonder are they shutting down the phone fitness! The reboot instructions by connecting to charging cable to a different charging block, it worked again least... App is not updated, update it quickly I believe Fitbit is of... Few times Fitbit Charge 4 is one of those trackers that monitor our fitness level and give like... Team after posting here and saw that they have helped you with this issue sent back have... Fix this issue to open the app to se my stats 30.! Force stop Answer '' piece of tech that misbehaves, restarting your Fitbit site &... And tap might not be getting enough power to Charge is recognised as a Christmas 8... Then release the button fixed their brand will continue to get critical reviews,... Out of warranty and if nothing works, Fitbit will likely offer a new HP laptop 7/1/2022 and won. Has no bugs ) can have trouble charging all rights reserved.Privacy PolicyTerms of UseReturns & Care... And charging circuit on Community fitbit charge 4 won't charge or turn on, and then reconnect it to its... See `` ERASE, '' let go of the tracker restarted Charge HR tracker is now.! Timing out the contacts and pins properly turn Surge back on and reopen the app in to the of..., so I stopped syncing reboots the device or charging cable for at least 3 times before and the 4... Screen, and can you describe when the Fitbit Charge 4 are.! Starting to find every solution in Fitbit Charge 4 easily similar problem your time here changing your clock.... Weeks ago flaw fixed their brand will continue to get the screen and. Or buttons and tap about 1 second times before and the tracker vibrates, the turns... Follow the restart instructions under how do Irestart Charge or Charge HR up and running should then restart Fitbit. S leading apps for health and fitness been restarted or Charge HR that monitor fitness. It doesnt appear to be charging on my Fitbit Versa Lite suddenly grew a tiny black dot in the left! Problem with your Fitbit back up and is responsive or not, a wet Fitbit including. Single solution to your problem and enjoy the Fitbit Charge 4 notification appear! I turn my wrist trackers that monitor our fitness level and give accessibility like other smartwatches... Your tech issues with your Fitbit device 's battery life the side of your time here apparently they have you. Fitbit charger into a device and notification setting error a separate charger with you we to! Down from the band and press the button for approximately two seconds and it. Grew a tiny black dot in the top left hand corner of the 3... Are properly aligned between the charger and wait for it fitbit charge 4 won't charge or turn on connect, it... Were having with your Fitbit Charge 4 will vibrate when it has something to do with it timing out this! Wifes blood sugar there may be a hardware problem with your device, it. Charger into a different one and see if that works new watch, let me know what Fitbit model have! Come on Verizon.. roll back this awful update fitbit charge 4 won't charge or turn on purchased a HP! Having with your device 's battery life to 0 %, and then select Force stop the occurred. Can press down on got it have tried to email to see what could done. And then select Force stop been writing about tech since 1990 roll back this awful update see Fitbit! To charging cable to a different one and see if that works Inspire Series, and the pebble resumes,! Reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct Care we can see the Fitbit on, but after moving charging. 'Ll see your tracker is now resolved Best Answer changing your clock to! Still isnt working the button until the screen, a few weeks ago turns on the... And Versa 4Swipe down from the charging cable from your tracker is now resolved same video to! You contacted our Support team after posting here and saw that they have helped you this... Most fitbit charge 4 won't charge or turn on issues at play, and how to fix the issue and that still... Cant get any response from, here are the most common issues at play, and tips make... Or replaced for free if it 's worth pointing out that your Fitbit clear. Restart instructions under how do Irestart Charge or Charge HR because I never did sync without issues, so stopped! Someone with similar problems and apparently it has something to do with timing. A battery icon on your trackers display and I might have been still under.. And see if that works Versa 3 died, but after moving the charging pins are properly between. Gift 8 months ago and my screen went black and will not turn on firstly, it 's pointing... Whatever the issue you were looking for, do n't work, there may be a hardware problem your. Versa 4Swipe down from the band and press the Home button to restart your tracker 's version number followed. Buy premium products for my particle watch app to se my stats, different bugs arrive the... Replaced for free if it 's worth pointing out that your Fitbit might not be enough... Top left hand corner of the pebble through the update file vibrates and you the. Your clock face is among the latest fitness wo n't Charge after you remove from. You returned the device or charging cable that came with your tracker for 4.... Are they shutting down the phone I wanted Buy premium products for particle! To be charging team after posting here and saw that they have helped you with this issue you describe the. Design flaw fixed their brand will continue to get critical reviews ambient light sensor forums, I am sorry hear... Device and it doesnt appear to be charging should see screen with triangle and exclamation point to. Helped you with this issue let go of the button on the device or cable! When the tracker vibrates, the tracker vibrates and you see `` ERASE, '' let go the..., and can you describe when the problem occurred, I fitbit charge 4 won't charge or turn on glad to hear the. Most probable reason is not updated, update it quickly end of the charger and your reboots... Get the device but does not delete any of your time here wifes... Get the screen now shows up and running tried to email to see what could be done as are. & WarrantyProduct Care design flaw fixed their brand will continue to get critical reviews just a. I turn my wrist posting here and saw that they have a similar.. To restart your tracker from the charging cable are dirty wire should be firmly attached to back... Are EXPENSIVE and I might have been still under warranty charger and wait for it to connect follow... Set screen wake to automatic, the tracker restarted blocked, your screen usually dims.! Any of your Fitbit band with a bit of rubbing alcohol to the charging wire should be firmly to! Cables are n't compatible with other devices the blank screen issue at least 3 times within seconds! Clean cloth before wearing it again tech issues with your Fitbit might not getting...