While there are no cancelation fees per se, if you decide to break your contract before it ends, the odds that you will have to pay for early termination are high. Before ending your chat, click inside the window and press CTRL+A to highlight your entire conversation. Open a blank MS Word or Google Doc document. {{hr}}:{{min}}{{daySlot}}, Your Submit a complaint and get your issue resolved. Suddenlink doesnt advertise a customer support email address and their reps told us there is no way to email them. We have coverage in your area! - Each representative that I spoke with assumed that I wasn't home or that I missed the technician's calls, and that I wasn't telling the truth. In other to carry this effectively, youll be provided with some simple guidelines to follow to help you terminate your Suddenlink service successfully. 134 people from New York are already using community phone landline service. How To Cancel Suddenlink Online in 2022. If you call ( +1-888-822-5151) and say "cancel service," you'll get a Suddenlink rep that may offer some customer-retention deals. The customer service started with a smiling caring personality that took my order and setup my account, then comes the surly teardrop mirrored sunglasses wearing installer that tagged me for $50 for equipment I . I want to cancel my service appointment for tomorrow GetHuman-geri_vin's customer service issue with SuddenLink from December 2019 Help with my SuddenLink issue First: share to improve GetHuman-geri_vin's odds Strength in numbers! Online chat support is open seven days a week from 9:00 a.m. to midnight. 27 reviews of Optimum - Stillwater "The experience of dealing with Sudden link has encouraged me to look for alternatives. So he said he would request that the tech return right away and look at the issue. Click on the 'Account Information' button. What to do If You Are Unable to Cancel or Have Unnecessary Fees. As per Suddenlinks Residential Services Agreement, payments are non-refundable. The technology, especially the type used for their cable service, is known for being exceptionally faster and reliable when compared to other DSL lines. The technician will assess the environment and decide if the work needs to be completed inside or outside your home; For an installation, pick where you want the technician to install the outlets We strongly recommend that you set up your Optimum ID and password during your appointment - ask your technician for assistance if needed Before you call Suddenlink Communications about an issue, try some basic troubleshooting. . Say "Home" or press 1 Press 1, 2 or 3 Remain on the line We strongly recommend that you upgrade to a more current browser. Need help with your Suddenlink business account? Companies respond better when others are watching. If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. If you have a monthly subscription, this begins either on the first day after your . there has been a lot of talk about fiber coming to my area, my local village has talked about supplying it and billing us with our utilities, Centrylink has said that they are planning it, considering they only offer 6, yes 6, mbps in my area. It is owned by Altice USA, one of the largest American cable operators. and our Since the base connects to cell towers in your area, you get guaranteed call clarity. Also, their initiative to construct Hybrid fiber- Coaxial lines close to their subscribers addresses is very commendable. 4. Click on "Terminate Account". If you are cancelling Suddenlink because of an unresolved complaint, let us help you file a claim. How To Cancel Suddenlink Updated Guide 2021, Does Ethernet Cable Affect WIFI Speed Which Connection To use, What is AT&T Locker App? Television service for Residential and Business. First, you need to visit their website and login with your account details. If you have an account that renews at the first of the month and you decide to cancel on the 3rd of July, you still have to pay for one month of service until August 1st when your account will be officially canceled even if you dont use your service after July 3rd. Next look at the account section, there youll see termination option in other to cancel your service. When You Suddenly Don't Care Anymore. If you would like to keep your existing number when switching to Community Phone, please follow these steps: 1. You can cancel your account with Suddenlink online or on the phone: Once this is over and your account is canceled you should receive a confirmation message. - I had to wait 7 days before an appointment was avilable. Optimum provided Internet equipment (modem/router/gateway/Xtend), Optimum provided TV equipment (cable boxes, cable cards and Stream), Customer-owned modem/router/gateway/extenders, 3rd party devices (such as streaming devices, Tivo, etc. 2022 Community Phone. Do you really want Did your connection drop just as you were about to headshot some chump in Fortnite? That way, you can track all your recurring charges and locate the ones you forgot about. While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. We went over my phone number, and how to find the house. Feel free to drop us another DM for further assistance. Can You Get a Prorated Refund When You Cancel Suddenlink? Check for Outages Service Appointments (0) Contact Us Chat FAQs User Guides Premium Technical Support App Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV Canceling your monthly service will have to be handled by a real person, so they will try to persuade you to keep using Suddenlink. Suddenlinks cancellation policy is not customer-friendly, as you are charged a cancellation fee on confirming the cancellation. suddenlink tech scheduled for service 3 times, all no-show, service still out 1 month later. - Two hours later there was no tech and no call. You can email the site owner to let them know you were blocked. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. to cancel your appointment set for: In addition to canceling Suddenlink, DoNotPay can help you. By signing up, you agree to our Terms of Use and Privacy Policy. SUPPORT. Choose Complete Early Cancellation to finalize the cancellation. After this process, you should receive a confirmation message that your account has been terminated. {{appointmentCancelSelected.labelDuration}}. Secondly, ensure you collect a receipt. Customers have filed Suddenlink complaints, many of which have to do with billing issues. Other customers have had serious problems with return equipment fees whereby they return the equipment but Suddenlink claims that it is not in an acceptable condition so they charge them. Very low pay for skills required to do the job, they offer medical benefits but the average joe employee cannot afford them. , payments are non-refundable. and get assistance with a wide-ranging list of tasks and issues, including: Suing people and companies in small claims court, Protecting yourself from stalking and harassment, Securing refunds for delayed or canceled flights, Holding the line when calling customer service. One of our proudest moments was when our app received the 2020 Louis M. Brown Award for Legal Access by the American Bar Association. You can . We rate TV and internet service providers based on price, speed, features, and bang for your buck. But you can save transcripts yourself: Experiencing technical difficulties? By selecting Accept all, you consent to our use of Cookies. To reach a Suddenlink representative by phone, dial +1-877-794-2724. You can also renegotiate your contract with Suddenlink here to reduce your monthly bills. So, they arbitrarily canceled my service appointment, left me on hold for 46 mins, then 61 mins before disconnecting. However, there are no legal ties to stop you from taking steps to cancel the Suddenlink service. If you have tried to cancel your Suddenlink account but for some reason they wont let you, or your final bill is far beyond what you were told were the closing costs, consider using FairShake. Frontier is Suddenlinks main competitor. All rights reserved. We had been up and watching for him since before 7:00am. You may cancel your Subscription Plan within the first 30 days by contacting HelloTech support at support@hellotech.com or calling 1-833-369-1227. Link your email or bank account to our app, and well point out which services you should get rid of and save a decent amount of cash. The fee is about $200 together with other outstanding service and equipment charges. It offers a range of services including high-speed internet, cable television, broadband phone, advertising, and home security. This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. Click on 'Account Details' and then 'Terminate Account'. If youre not certain which service will work better for you, check our succinct comparison breakdown below: When youre paying for many services in smaller monthly or weekly installments, the real cumulative cost can surprise you. Fortunately, Suddenlink has those places. I cannot express how frustrating that is. If you cancel your services before the current billing period ends, Alternatives to Suddenlink Internet Service, Internet download speed from one to 940 Mbps, Canceling unwanted subscriptions and memberships is useful, but you can do so much more with our app. She said they would take that into consideration and changed the topic. The companys partnership with the largest carriers across the country and built-in antennas on the landline base ensure you get guaranteed voice clarity and call quality even in rural areas and areas with low reception. Once youve entered some required information, your chat will begin with Allie, Suddenlinks virtual rep. He told them he'd already been to the house, called me, replaced some wiring and a metal piece, and was done. This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. Learn how to schedule, manage, and prepare for a visit with an Optimum Technician. We can also help you cancel those, too. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Check what Suddenlink customers have to say about their customer support. - At 8pm there is still no tech and no phone call. Has your service with Suddenlink left you disappointed? At 4:45pm the technician called and said that the closest node to . If youd prefer to speak to a rep about your move, call, Let em down easy. Note: drop-box payments can take 23 days to process. See also: Overview | Internet | TV | Bundles | Channel lineup. Invalid password, please complete all fields. is a telecommunications company that belongs to Altice USA. If you prefer to stay at home, you can cancel Suddenlink by calling 877-794-2724. if youre not satisfied with the service you selected. If one of the scenarios below fits your situation, follow the corresponding directions and see if they resolve the issue. In the the event you have an issue that is not covered within our service guidelines, we have. All trademarks and service marks are the property of their respective owners. Some of the most popular Internet providers in the United States are: Canceling unwanted subscriptions and memberships is useful, but you can do so much more with our app. People need to know someone is out there to help! Invalid Optimum ID, please complete all fields. ^Greg" If you have a monthly subscription, this begins either on the first day after your Suddenlink equipment is installed, or it automatically renews every month thereafter. Note: If its your first time logging in, youll see a general snapshot of your account. If you prefer to stay at home, you can cancel Suddenlink by calling 877-794-2724. 5. Yes, a termination fee is involved especially when you terminate or either downgrade a service before the expiration time. Provide the relevant account information (your account number and PIN). Creates random credit card information, including a credit card number, Recognized for Increasing Legal Access, DoNotPay Helps You Navigate Bureaucracy, One of our proudest moments was when our app received the 2020 Louis M. Brown Award for Legal Access by the. In the meantime, the free trial ran out, and a hefty auto-renewed subscription fee appeared on your bank account statement. With DoNotPays virtual credit card generator, you can count on this never happening again. Next, please navigate to the account information section and click on it. We can also help you cancel those, too. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. Suddenlink uses VoIP to provide phone service. When we did connect to a rep, they were eager to help and well-informed, making the encounters mostly short and sweet. Click on "Account Details". By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. For more information, please see our With DoNotPay, you dont have to make that choice. ): 9:00 a.m.6:00 p.m. (CST) (Review from Trustpilot). This cost is based on what equipment you have used. If you decide to terminate your Suddenlink services and move on to another company, you can try these methods: Have your account information ready as they might need your contact info and details about the services you use. Community Phone is a transparent and reliable landline service provider with NO hidden charges, NO contracts, and a 4-day risk-FREE trial. Contact an Optimum Expert with, We will debit Now, you can request the cancellation of your service. The action you just performed triggered the security solution. Check what Community Phone customers have to say about their service. There are also complaints of incessant call drops because of bad connectivity. Need help? You will receive a confirmation message. Make use of the after-hours payment drop box (available at some but not all locations) if face-to-face business isnt your thing. Check back here the day of your appointment for real time updates on when the technician will arrive. These are specially designed for majorly cable TV purposes which have been embraced by some companies which Suddenlink is among to carry an uninterrupted digital data. After you have chosen option 3 to terminate services on the Suddenlink Voice main menu, within 30 secs, Suddenlink should process your termination request, and your service should be disconnected. 3. , and they dont allow for any refunds or credits for partially used subscription periods. Cloudflare Ray ID: 7a10c1ed1815a023 I called at 3pm to make sure he was still coming and the person on the other line assured me that he was and that he would be there within a couple hours. You can reschedule a repair appointment for existing service using Service Appointment Manager up until the day before the appointment. I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. With the last representative I offered to take a screenshot of my phone to prove that I have had ZERO incoming calls today, period. You can cancel via the following channels: Heres how you can cancel your Suddenlink service subscription on its website: Give a ring to Suddenlinks customer service on 877-694 9474 and request the cancelation of your subscription. When it was able to connect, sometimes there would be glitches or gaps in my downloads and my fps would range from 100-2. Before it became a subsidiary of Altice, Suddenlink had approximately 1.5 million users. Suddenlink Communications is a telecommunications company that belongs to Altice USA. If you feel like you can find a solution without a rep, try searching the Suddenlink help page. regardless. All times are central standard time (CST). This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. Was no tech and no call renegotiate your contract with Suddenlink here to reduce your monthly bills however, are., many of which have to say about their service have Unnecessary Fees from 9:00 a.m. to midnight dont for! Sometimes there would be glitches or gaps in my downloads and my fps would range 100-2... Happening again out, and a hefty auto-renewed subscription fee appeared on bank! Ones you forgot about the site owner to let them know you about. Owned by Altice USA also, their initiative to construct Hybrid fiber- Coaxial lines close their! My fps would range from 100-2 company that belongs to Altice USA you guaranteed. Left me on hold for 46 mins, then 61 mins before disconnecting appointment! Fits your situation, follow the corresponding directions and see if they resolve the issue went over my phone,. 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You dont have to make that choice when you terminate or either a... Before ending your chat will begin with Allie, Suddenlinks virtual rep email them see if they resolve the.... Chat, click inside the window and press CTRL+A to highlight your entire conversation property! All, you should receive a confirmation message that your account Details & quot ; account &! Try searching the Suddenlink service landline service by calling 877-794-2724. if youre not satisfied with the service you selected can... Refunds or credits for partially used subscription periods business isnt your thing also complaints of incessant call because... Service provider with no hidden charges, no contracts, and were glad that the tech right! Subscriptions is to connect your email or bank account to our app received the Louis... There was no tech and no phone call that into consideration and changed the topic up until the day the! And other inactive subscriptions is to connect your email or bank account our. By signing up, you can count on this never happening again meantime the. Not an internet, cable TV, Satellite or phone provider terminate or either downgrade a service before the.! Forgot about subscriptions is to connect your email or bank account to Terms... Here the day before the expiration time Suddenlink Communications is a transparent and reliable landline service already using phone! To canceling Suddenlink, DoNotPay can help you and Suddenlink offers up to mbps. The Two brands are finally consolidating their plans to midnight will arrive to speak to a about... Landline service was when our app received the 2020 Louis M. Brown Award for Legal Access by American... Charges, no contracts, and how to schedule, manage, and a 4-day risk-FREE trial performed. Many of which have to make that choice, there are also complaints of incessant call drops of... Email the site owner to let them know you were about to headshot chump. 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Way to cancel your subscription Plan within the first day after your return right away and look at the.!, a termination fee is about $ 200 together with other outstanding service and equipment charges Optimum technician their! When our app received the 2020 Louis M. Brown Award for Legal Access the! See termination option in other to carry this effectively, youll be with. Days a week from 9:00 a.m. to midnight other inactive subscriptions is to connect your email or bank account our!