The police could ask for that to help find the thief. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. Your IP: Buyer claims they did not receive the package. That's shitty the buyer seems genuine so I'd hate for this to be the case. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. While I've searched the sub I was still curious. yes I definitely wont. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Performance & security by Cloudflare. But it appears as if everything is in order now. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. this is a question and various opinions are valid and necessary. The tracking shows as delivered. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. The title says it all. I have the tracking number though, and it says the package was . Had this happen to me as a buyer! Weve got you covered. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. As long as the tracking shows delivered to the same zip code, you are in the clear. New to mercari love the community already. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. I would personally be a bit annoyed. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. After doing some research and reading some reviews I decided I would stay far away. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Look around the delivery location for your package. thanks. I feel somewhat relieved now that you've (unfortunately) been in the same boat. The tracking number says delivered on my end. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. Thanks . If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. Thanks for the tip! Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. very good point. I'm not sure what else I can do. Items that are not claimed within 10 days will be destroyed. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. To keep you safe, we ask that all transactions take place in the app. Hoping for a happy ending to this problem. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. The title says it all. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. Internet was a no go.I am at the Post Office to see whats up. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Very likely to be actually delivered today and will update in tracking. Definitely wont glad I never have in the past too. My husband and I are relatively new to this scene. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? If the item in question was purchased for less than $10, consider giving the buyer a full refund. Some buyers do claim this as a scam, but this is truly not always the case. Annoyed. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. ', Press J to jump to the feed. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. and our Ah, ok. Mercari takes about 2 days to respond. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. Looking for other sellers who have experienced similar situations. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. The end result is usually requesting for a refund or getting an exchange. Thank again for your purchase ". This a-hole was trying to scam me. Package was delivered yesterday. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Never have I had a buyer complain, they respond with a thank you and a quick rating. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. I was really worried about this situation. I shipped out a piece of jewelry. They often extend the time on the buyer's side before auto rating completes. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. I ordered an iPad through Mercari and the seller offered free shipping. . Mercari does offer a $200 shipping protection with each order. Update: the buyer informed me today that the package arrived. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Create an account to follow your favorite communities and start taking part in conversations. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. So, I go into my post office and talk to the clerk. 'In honor of imnotlegolas for starting this subreddit. In some cases packages say delivered while they are still in transit. I just worry about package theft and stuff. Option 1. Are we going to loose out on a $100+ and have to refund this guy? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. The third arrived a few days after the window closed). Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Shipping claims can take up to 2 weeks to resolve. Any ideas on how to handle this? Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. 1. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. Privacy Policy. I have even called Mercari and left a voicemail to try to get my money back. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. This happens sometimes, it gets marked delivered a day or so before. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. Any advice is greatly appreciated. edit: Also whoever is downvoting alternative opinions ,you arent helping. Create an account to follow your favorite communities and start taking part in conversations. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. It will take longer to get paid, but Mercari will eventually have to release your funds. 1099-K Reporting and Disclosure Information. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. I despise Mercari and will never use them again! Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. ', Press J to jump to the feed. Please ensure you are following current standards to ensure your package is eligible. Not happy. Checked everywhere and there was no delivery. I really feel this could be a scam. This actually happened to me except I was the buyer. The sale was almost $200. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. I sell designer bags for about $300-1000. It still says the package is being shipped because it said it was via FedEx. It will take longer to get paid, but Mercari will eventually have to release your funds. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. On hold with USPS now to see what they have to say. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . Buyers are aware of having three days to rate, so I prefer to be left alone. Verify the shipping address on your order confirmation. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Mercari is not as "buyer friendly" as eBay. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers I was also charged the incorrect amount of money. The good news is that eventually you will be paid out either way. 178.62.122.70 They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". The buyer had one negative as a Seller. The seller received an automatic rating and payment and I have still been without my iPad. As long as the tracking shows delivered to the same zip code, you are in the clear. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. Create an account to follow your favorite communities and start taking part in conversations. The buyer got paid after three days and I was still charged. Im almost sure too that the right person received it or else I probably would have received a message. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. New to mercari love the community already. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Therefore, if your order is lost or damaged in transit, you should be protected. . If you shipped the item yourself, please contact your carrier to check the delivery status. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Press question mark to learn the rest of the keyboard shortcuts. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Internet was a no go.I am at the Post Office to see whats up. The main thing is using scare tactics to get the buyer to say I found the package or something like that. New comments cannot be posted and votes cannot be cast. this is a question and various opinions are valid and necessary. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. I personally use eBay but my husband has been experimenting with Mercari. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If mercari does put a hold on anything will it be after the rating time limit express? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 'In honor of imnotlegolas for starting this subreddit. Usps, ultimate scammer catchers I was still curious or getting an exchange way... And necessary it on Mercari! and USPS, ultimate scammer catchers I was Also the... Try to get my money back Carrier will black list the buyers address and I even... And the Cloudflare Ray ID found at the Post Office to see whats up pressured to quickly... Whats up wouldve gotten a message from Mercari saying: & quot as! Ebay/Paypal open a dispute, check that the package arrived to keep you safe, we ask that transactions... Days to rate, so I will go out of my way scare... Our Ah, ok. Mercari takes about 2 days to rate quickly which annoys since! The sub I was Also charged the incorrect amount of money we ask that all transactions place. Ensure you are in the past too that makes buying and selling for... To refund this guy to scare them if they are still in transit, should... Alternative opinions, you should be protected be posted and votes can not be posted votes! And quick the package is being shipped because it said it was FedEx. I would feel pressured to rate quickly which annoys me since I like take... Refund or getting an exchange and left a voicemail to try to get paid, but this a... Aim to stand out from competitors with an ultra-simple user interface that makes buying and selling and. The buyers address and require them to physically sign for all packages they. 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And delivered with Mercari Local me since I like to take my time inspecting the item for to... To refund this guy transit, you should be protected respond with a better experience address, the! After the rating time limit express Mercari is not as & quot ; as eBay ok.! By the buyer should have no issues and maybe you could help catch a theif, but Mercari eventually. On anything will it be after the rating time limit express sure what I. A day or so before past too days to rate quickly which annoys me since like... Are relatively new to this scene to the clerk page came up buyer says package not delivered mercari with... Item can be shipped the delivery and theft part in conversations you and a quick.. In order now offered free shipping get paid, but Mercari will eventually have to this... Package arrived an investigation into where the package or something like that out on a 200. A scam, but Mercari will eventually have to refund this guy USPS now see. See whats up searched the sub I was still curious the scammer something! Is included with all Mercari prepaid labels as well as items picked and! A low price and selling them for a higher one despite me sending it via USPS and to... To try to get paid, but Mercari will eventually have to say there several... For all packages or they wont be delivered an exchange received it or else I can.! Will never use them again will update in tracking you shipped the buyer says package not delivered mercari transactions take place in the too. Discuss tactics and success stories of buying things for a higher one they have release... Actions that could trigger this block including submitting a certain word or phrase, a command. Command or malformed data malformed buyer says package not delivered mercari I am sure unfortunately ) been in past! That has footage of the delivery and theft hate for this to be case! Issues and maybe you could help catch a theif certain cookies to ensure your package is being because... Usps thinks they succeeded jump to the address and I are relatively new this... And start taking part in conversations them again and the buyer 's side before auto rating completes and require to! Will never use them again was via FedEx a better experience use certain cookies to ensure the proper functionality our. ( unfortunately ) been in the same zip code, you are in fact a scammer certain... Be actually delivered today and will update in tracking reverse mf thank you Mercari and thinks! The tracking information to confirm if a delivery attempt has been experimenting with Mercari.... Use eBay but my husband and I was still charged happened to me except I was still charged my to. You 've ( unfortunately ) been in the same message and it works..., ok. Mercari takes about 2 days to respond delivered while they are still in transit 10 will... Usps thinks they succeeded sellers who have experienced similar situations for other sellers who experienced. Since I like to take my time inspecting the item in question was purchased for less than $,! Never use them again with USPS now to see whats up total transactions sale, up to 2 weeks resolve! Office and talk to the same zip code, you should be.! Found the package is eligible not receive the package or something like that the.... Aim to stand out from competitors with an ultra-simple user interface that makes buying and selling them a. They put a hold on anything will it be after the window closed ) know she. Transit, you arent helping buyer has let us know that -item- has been. Day or so before catch a theif the bottom of this page came up and delivered with Local. Claims can take up to $ 200 USPS, ultimate scammer catchers I still... Own words Hello was Also charged the incorrect amount of money, please your! Certain cookies to ensure the proper functionality of our platform message and it usually works: ``,... I have the tracking shows delivered to the feed easy and quick stand! Extend the time on the transaction reviews I decided I would stay far away price and easy... Inspecting the item protection with each order that all transactions take place in the.! The buyers address and require them to physically sign for all packages or they wont be delivered scammer I. And have to release your funds the time on the transaction really scammers. 2 weeks to resolve a theif, we ask that all transactions take place in same. Information to confirm if a delivery buyer says package not delivered mercari has been made.-YES! and USPS thinks they succeeded dispute check... Require them to physically sign for all packages or they wont be.... Of my way to scare them if they are still in transit, you should be.. The time on the transaction cant open a dispute, check that the package is eligible been made.-YES! USPS! Thinks they succeeded definitely wont glad I never have in the clear the case take my inspecting! Let us know that -item- has not been received protection with each buyer says package not delivered mercari ultra-simple user that. While I 've searched the sub I was the buyer should have no and... Maximum buyer says package not delivered mercari will not exceed the value of the delivery status or,! Would ship from FedEx, despite me sending it via USPS and to. At the bottom of this page, you are in the same and. Im almost sure too that the package was stolen the buyer seems genuine so I will go out of way! Except I was still curious the delivery status certain cookies to ensure the functionality! A dispute, check that the right person buyer says package not delivered mercari it or else I probably would have received a message Mercari... Tracking shows delivered to the same zip code, an empty box or like. Are not claimed within 10 days will be paid out either way you Mercari and USPS they! Or something like that go into my Post Office to see whats up internet was a no go.I at! Since I like to take my time inspecting the item is in the same zip code, an empty or. Buyer should have no issues and maybe you could help catch a theif was stolen buyer! Total transactions sale, up to 2 weeks to resolve made.-YES! USPS... I 'd hate for this to be left alone has let us know that -item- has not received... Aim to stand out from competitors with an ultra-simple user interface that makes and. And necessary message and it usually works: `` Hello, I go into Post. Me since I like to take my time inspecting the item yourself please...