Please add me to your list of complaints. If you take it back to just the bare enamel, it'll still work just fine. And, their warranty did not cover it! All new appliances about a year old. Those things are easy to live without, but I did enjoy them when they functioned. DID THIS ANSWER YOUR QUESTION? Now the draw below the oven and the control panel are all peeling. Is this class action still ongoing? Samsung needs to make this right for people who is Spectre harder in money on these appliances. That's a health and safety. Click Change Settings if you want to tailor the use of your cookies. The customer service with Samsung is HORRIBLE. I hope we get some resolution to this matter soon, before the next step. Finally, this got some action. Home Depot very actively discourages purchasing Samsung here but keep selling em. If you were bold enough to go for this as an option, it would allow you to add an extra wall unit above the built in fridge, a slim cabinet next to it and bring a whole additional work-surface to your kitchen. The number 512-415-8215 for class action lawyers is not in service. I had the same thing with Jenn Air on my $7500 range. in, Exact same thing happened to me after 1st clean(after owning around 3 weeks) I was told it was not covered by warranty because its cosmetic. I cant find it right now but I believe she said a salesperson told her that. So I would like information on how to be included. So if we should just stop using the self cleaning feature to stop this peeling, how should we clean the oven? However, in a current thread about a Wolf range with this problem, the Wolf owner and an Electrolux owner say they have little shards of the porcelain (actually thin glass) moving around in their ovens when the fans are on, landing on their food or pan lids. Over three years later it is getting so unslightly. I also purchased the black stainless steel oven and microwave by Samsung. It has the pyrolitic cleaning function so heat s up to about 500 degrees c. Very hot! The painted area should not be any warmer to the touch than the rest of the oven after you remove the water. I bake sourdough regularly and use it at 475 for that process. administrator or law firm. I have Samsung black stainless steel appliances with scratches!!! Samsung wont do anything. The temp was around 400 and it didn't seem to be switching off so I had to turn it off at the breaker. Well, 3% of the people complain, the rest walk away and tell their friends. Please help. Was also told it was a cosmetic defect and not covered by the warranty. I have double door refrigerator nothing but problems with the ice maker. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We purchased a Samsung four piece black stainless steel kitchen appliance set for $3000 in November 2019 from Costco. Looking at youtube videos I'm still not certain. I will be going to my good old classics next time (Frigidaire). oven and dishwasher - all Whirlpool. The cost to just replace 1 plastic knob is $102, a total rip off. If hat doesnt work, maybe they can help you find a second hand appliance. Theyve been out 2 for the fridge ice maker. . Worst appliances ever . I have spent thousands, and the appliances look terrible now. This is 2021. I purchased the Samsung gas range, refrigerator and dishwasher. I have all Samsung appliances and my stove is peeling. @wekick @hvtech42 Could also just be the difference between the old series oven (E-Series?? He ended leaving. 09:19 AM This will work best if you're in one of the following states: Alabama Connecticut District of Columbia Kansas Maine Maryland Massachusetts Mississippi New Hampshire Vermont Washington West Virginia. Samsung wont do shit about it. Phone: 1-800-627-4368 Website: HTTP://www.samsungparts.com Be sure to click " Accept as Solution" when you find an answer that works for you. I also found a video from Abt electronics that specifically calls it 'dark gray porcelain' albeit in a robotic voice (not an actual human review). AND the peeling of the black stainless paint is awful looking. Baker. All premium top of the line I contacted Consumer Protection Ontario and their reply: Thank you for contacting Consumer Protection Ontario at the Ministry of Government and Consumer Services.We confirm receipt of your inquiry and have reviewed the incoming communication.We will not take action at this time for the following reason(s): Looks like we need to start a class action lawsuit against these companies. Flaking more than the breads I cook in it. Love the over but it looks like it is 20 years old after it started to peel. I have black stainless appliances also.stove peeled, called Samsung and replaced. Contact the attorneys that are handling this case directly. Samsung DH81-11981A Paint, Imperial Silver No reviews $6293 FREE delivery Feb 17 - 22 Only 1 left in stock - order soon. Samsungs continued refusal to be accountable in the face of irrefutable evidence is criminal.in itself, but to blame the victims makes it immoral as well. 01:46 PM I wipe it out occasionally to check for blue flakes and they seemed to have stopped. 08:40 AM However, physical damages are not covered under warranty. Please contact us regarding the class action lawsuit against Samsung. That conversation didn't end well. This was over quite a few years and if you put something on the bottom intentionally you might have a fire at the least really bad smoke so dont do that. in. The oven has severe cold spots and gears unevenly and the top grates peeled and rusted!! Would like to be included in this law suit! I only use soft cloth. I'm hoping something will be done. In addition to what the case calls the "obvious aesthetic ramifications" of the propensity of black stainless steel Samsung refrigerators, ovens, cooktops, microwaves and dishwashers to shed their finish prematurely, the complaint stresses proposed class members must also contend with the potential of ingesting the finish once it flakes or . Refrigerator had multiple issues with the complete freezing of ice machine, resulting in water dripping all throughout the inside of refrigerator & freezing levels not staying consistent therefore ruining food. My Samsung stove had peeled and I dont even use it ! We just bought a new Samsung range and after the first self cleaning the enamel start to crack and peel off. It was an expensive purchase, but I was confident that my new appliances would last for years. It isnt peeling (yet) but there is a place between, the stovetop knobs that is faded gray and foggy looking. Just in case someone has this issue as well. Same thing happened to our refrigerator. Complained to the better business bureau. Id like to be included in the class action suit. I also would like to be included in The Class Action Lawsuit. Just touching it, it peels. Weve had to have the refrigerator, washer, dryer, microwave and dishwasher repaired. 7.3-Quart (White) $36.52. My theory has been that a combination of the hidden lower element and the heat with contraction/expansion of the metal was too much for the porcelain to bear. All 3 of my Samsung appliances are peeling. Still has a blue tint to it, but looks different. We purchased the full kitchen package. Give our friendly team a call on 01949 862012 and we will arrange an engineer to come out and repair the problem. Allow the paint to dry, then apply a second coat, if needed. Actions does not process claims and we cannot advise you on the document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. Enamel is a great heat conductor and won't rust, but it's susceptible to chipping. My stove is only 3 years old. We purchased a Miele dual fuel range - while the interior lining appears to be better so far, I still found small shiny particulate when wiping it down with a soft cloth before initial use. I assumed this happened at the factory and was a chip from something being dropped. I've lost all faith in it and will now be too worried to use the self clean function again. Apply the paint and let it dry completely, then run the microwave containing a cup of water on HIGH for about a minute. It needs to be on a recall list. It is only 2 years old . We spent a ton of money for the black stainless steel upgrade and they look awful! Do . Will you cover it? I noticed the range was chipping in only a few months. Im so stressed and so irrated! Seems like Gaggenau has it figured out. It started the first week we bought it. Privacy Policy | Please let me k ow what can be done . We almost didn't have a Thanksgiving turkey for that reason. Looking for info now to join the lawsuit. ), I noticed a blue chip in the middle of the oven -- about the size of a dime. It is very Please add me to the class action lawsuit, thank you very much. Any luck contacting the FTC? Using a paintbrush, carefully paint over the affected area. Now, each time I go to the kitchen I get furious for how I was screwed by that company. I would love to be contacted about these appliances. Dialing code. Same problem. For what they cost its ridiculous. Has anyone had any luck in reporting to Consumer Protection to help us with this defective expensive poor quality ovens? They firmly shut me down and blew me off. MagicEzy Appliance RepairEzy - (Black) - Appliance Touch Up Paint Scratch Repair for Stove, Microwave, Fridge - Enamel, Metal, Stainless Steel - Strong Epoxy 3.5 out of 5 stars 187 $19.97 $ 19 . If you need a receipt for our purchase, I can gladly get one from the vendor. The finish is poor and defective. Did Samsung not do thorough testing on this finish in test kitchens? Ive had problems with all 3 appliances and will never buy another Samsung product. It cracks with normal temperature use, I havent used self cleaning function. Microwaves are cheap enough that the time and effort preparing the surface . How can we consumers be compensated for not only large amounts of dollars spent, but the time & frustration involved with these incompetent products?!? I contacted them this morning. Please add me to the class action suit. They sent an authorized service provider to look and they approved the replacement. To be eligible for the warranty, the original owner must follow the . Best Buy said contact Samsung. Company doing extended warranty wont even return call about claim filed with them regarding the range. Within two weeks of delivery of our GE Profile Oven the inside chipped/flaked off after using the cleaner mode. Make sure the area's dust-free and completely dry before continuing. This is what has happened over time though. We only used the oven a few times by that time. DISHWASHER smells, stove turns on by braising knobs, microwave is loud and doesnt heat evenly and the fan turns on randomly, refrigerator stops cooling freezer randomly and it freezes the ice dispenser so it wont make ice and the ice tray is so small it only has enough space for 2-3 cups of ice. I bought a Whirlpool electric glass top oven right before Thanksgiving 2016 from Sears. We have the whole set. Enamel cookware manufacturers usually warn against preheating their pots while dry, or letting liquids boil dry, because this can damage the enamel surface and cause cracking. Wrote to company that sold it to me. Thus, it is. I cant even wipe clean my glass stove top, the pain is coming off in chunks!! My oven has NEVER been correct with temperature control. It looks like a painted surface to me. Let me know how I can help or be a part of this class action. I have a black stainless steel Samsung refrigerator, microwave, dishwasher, and stove. My stove did this too. I would like to be part of the lawsuit. Im sitting with all my samsung black appliances that are peeling purchased less than three years ago and started peeling immediately! Very infuriating to spend all this money on kitchen remodeling and see it deteriorating after only a few years. These products are shit. You have to really argue to get anything from its ridiculous. Enamel just shutters on the bottom of my gas oven. I paid $899 + tax for my oven. They said that is a aesthetic issue or that i used it wrong even if a didn't use any aluminium foil. Let us know in the comments section! And because of the extra functionality in both of these appliances, they are quite pricey. Very disappointed. I am totally disappointed after playing more for the black stainless steel. How can I be included in this lawsuit? Worsens without even touching it! It is now 1/11/2017 and I think the glass top is defective. Fridge, dishwasher, microwave and stove. I will also mention that no matter how careful you try to clean it that it will peel. I purchased a Samsun black stainless steel gas oven in 2017 and I am having the same peeling issues. I have microwave peeling and the dishwasher. In the meantime, if you have a multifunction oven you can select an alternative cooking function in order to keep using the appliance until a repair can be carried out. My wife and I purchased a electric range, microwave, refrigerator and dishwasher. These are not cheap ESSENTIAL appliances/components to every day living when it comes to the dollars spent by consumer. And I, too, am a victim of the defective black stainless finish on all 4 appliances and Samsungs dismissive customer service. From the pattern it looks like it is occurring where the coils are located. I wasnt able to set the appointment until it was too late (1 year) then they said it was cosmetic and out of their controlALSO ice maker hasnt worked in 2 yearsNever again. Stove is about 3 years old and looks absolutely HORRIBLE!!!!! So first stage, work it out ourselves is over now. The stove has started to peel around handle and was given the cold shoulder when I brought it to Samsungs attention. Smooth rough sections of chipping paint, using sandpaper. Flaking on my range/oven exterior has been just a drop in the bucket. I had thought of letting foil melt on mine but didnt because that might be worse in the long run and not hold up. I bought a frig that the ice maker doesnt work, microwave that the handle gets extremely hot when you cook on the stove and a stove that has had nothing but issues. My Miele CSO and my Miele SpeedOven both have that material. Update:My third Viking double oven was delivered today. 1. 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