Most changes to confirmed bookings will be insignificant and we have the right to make these. She doesn't care who issued the refund. #2. Please allow 90 days for us to process your request. The Guest consents to NCL's use and display of the Guest's likeness in any video, photograph or other depiction for any purpose, commercial or otherwise, without compensation or liability of any kind. Please note, a full refund entitlement only arises where we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances as set out in clause 10(2)a and we exercise our right to cancel as a result. Such deviation shall not give rise to any liability on our part and shall not represent a significant change to the holiday. For entry into other countries, please contact the embassy or consulate of the country(ies) concerned. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care and we do not have any greater or different liability to you. Please check this invoice, your tickets and all other documents carefully as soon as you receive them. In the event of any conflict between our COVID-19 Policies and Procedures described herein and those described at www.ncl.com/sail-safe, the website policies and procedures shall prevail. NCL Sky, May 28-June 8, 2023 Reduced our itinerary time on islands by 20% and still want to charge to cancel. Refund processing time is about 3-4 weeks. Each piece of baggage must be distinctly labelled with the Guest's name, name of the ship, cabin number and sailing date. The commencement date of this limitation period is usually calculated from the passenger's date of disembarkation. (2) The above information must be provided at the time of booking a flight inclusive holiday with NCL or, if not provided at the time of booking, immediately on request. For the purposes of compliance with time limits or limitation periods as set out or referred to in these Terms and Conditions (other than those applicable under international convention or EU regulation as referred to in clauses 12(5) and 12(6) or to the issue of legal proceedings), receipt by such an authorised travel agent of messages, requests or complaints intended for us will be treated as receipt by us. (2) Where services or goods are provided on board the ship, payment must be made before you disembark. Public Health, COVID-19 Policies and Procedures, Understanding the Risks, 11. Other charges may also be payable in addition to the administration fee. Cancellation charges will then apply and you will be responsible for all costs, expenses, fines and other sums which are incurred by you, NCL and/or the airline as a result. The ship also has liberty to deviate from the advertised route and/or timetable , and to call or omit, advance or delay calling at any port or place to tow and assist vessels and to offer or render assistance to preserve life or property or for any other reason or purpose which in the judgment of the Master of the ship (whether alone or acting on advice from others) is reasonable including, but not limited to, weather conditions, operational matters, the medical condition of anyone on board, the safety, comfort or convenience of guests and any measures, actions, precautions or requirements which may have been introduced as result of COVID-19, or any other health emergency. (7) If you are a citizen or resident of North Korea (Democratic People's Republic of Korea), Crimea, Cuba, Sudan, Syria or Iran, or any other country against which the United States Department of The Treasury has issued sanctions, please refer to clause 29 of these Terms and Conditions. The Guest understands that our COVID-19 Policies and Procedures may or will include (but are not be limited to): (1) providing an accurate, truthful and complete health questionnaire for each Guest in a form and containing any and all health or travel-related questions as required by us in our sole discretion based on advice received from relevant government or health authorities or medical experts prior to boarding; (2) pre-embarkation and/or periodic testing and temperature checks of each Guest followed by a period of isolation until test results are available; (3) modified capacity rules for activities (including but not limited to restaurants, gyms, and entertainment events onboard and for shore excursions) which may limit or eliminate the ability of Guests to participate in particular activities; (4) mandatory use by each Guest (except for children under the age of 2 years) of face coverings in most locations outside of the Guest's cabin whilst onboard, during embarkation, disembarkation and shore excursions; (5) mandatory social distancing and/or cohorting of Guests at any/all times whilst on board and during embarkation, disembarkation, and shore excursions; (6) additional restrictions during shore excursions depending on local conditions, including but not limited to denial of disembarkation at destinations unless participating in only shore excursions approved by us; (7) mandatory hand-sanitizing by Guests upon entry or exit of any public areas; (8) confinement of Guests to cabins, quarantine or emergency disembarkation of Guests if, in our sole discretion, such steps are necessary to prevent or slow the spread of COVID-19; (9) the required completion by Guests in a timely manner of any written authorizations or consent forms required for us to carry out our COVID-19 Policies and Procedures (including but not limited to medical information, medical privacy, or personal data privacy consent forms), and; (10) other policies and procedures deemed by us in our sole discretion to be necessary to reduce the risk of spread of COVID-19. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). You will also be responsible for meeting any claims subsequently made against us by any third party in connection with any such damage or loss and all costs incurred by us (including our own full legal costs and those of any such third party) as a result of your actions. The original signed form (a copy is not acceptable) must be presented to a Norwegian Cruise Line representative at the pier during check-in, along with a copy of both parents' driving licence or passport. We make no warranty or representation as to the time or route any particular transfer will take. The Regulation and the Athens Convention covers the liability of the carrier in respect of passengers, their luggage and their vehicles as well as mobility equipment, in the event of accidents during the course of carriage. Vaccination and other health requirements/recommendations are subject to change at any time for any destination, including at short or no notice. Should you need to do so, the party leader (who must be at least 18 - for itineraries that begin or end in North America or China or include ports of call in North America or China the minimum age requirement is 21 years) must immediately telephone us on 0800 0310 2121 during normal working hours. This means that, subject to these Terms and Conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. We will not be responsible for arranging or meeting the costs of any alternative form of transport. If you need assistance with embarkation or disembarkation as a result of reduced mobility or a disability, please see clause 16. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. Our travel agents are not authorised to accept service of any legal proceedings. (4) We will not make any refunds in respect of any unused element of your holiday, including but not restricted to any cruise portion, hotel accommodation, land-based programme, flights or transfers. (6) Any Guest under the age of 18 who is not travelling with their own parent or guardian (but is for example, accompanied by grandparents, other relatives or friends), must have a signed parental or guardian consent form, signed by both parents or guardians, or a certified explanation if the consent of only one parent or guardian is available, which authorises travel and medical treatment in the event of an emergency. Alternatively, you may notify the travel agent through whom you made your booking of your cancellation. The limitation period may be suspended or interrupted in accordance with the national law of the court dealing with a claim but no action may brought under the Athens Convention later than 5 years from the date of disembarkation (or in the event of death, the date disembarkation should have taken place) or, if earlier, 3 years from the date the passenger knew or ought reasonably to have known of the injury, loss or damage. This may be referred to as Secure Flight Passenger Data (SFPD) or Advance Passenger Information (API). The ESTA website can be found at https://esta.cbp.dhs.gov/esta. When paying by card we require: card number, name on card, expiry date, card holder's postcode and three-digit security code on back of card. EU citizens should make enquiries with the US embassy or consulate in their country of residence. Name changes and departure date changes are considered reservation cancellations and are subject to the above cancellation fees. In this situation, we will refund all monies you have paid to us within the period prescribed by the legislation applicable at the relevant time from the effective date of cancellation (see clause 10(1)d) but will have no further or other liability to you including in respect of compensation or any costs or expenses you incur or have incurred as a result. Any obligation to quarantine or self-isolate on your return to your country of residence does not affect our ability to provide your holiday and will not entitle you to cancel without paying our usual cancellation charges. Holland America: Approximately 60 days. With the Gem's canceled sailing, Norwegian has canceled sailings on 12 ships total due to the current COVID-19 surge - that means the majority of ships in Norwegian's fleet have faced. The Guest further understands and accepts that the risk of exposures to these communicable illnesses and others is inherent in most activities where people interact or share common facilities, is beyond our control, and cannot be eliminated under any circumstances. An EHIC is not a substitute for travel insurance. Providing we are notified of the cancellation prior to departure, government and port taxes will be refunded where paid. Please note, all telephone conversations with our reservations department are recorded. Luggage does not include mobility equipment which is dealt with below. Before making a booking, you must ensure that you have read and understood these Terms and Conditions (raising any queries you have with us). I don't remember ever cancelling a pre-paid SHOREX. If the passenger fails to comply with the above, he shall be presumed, unless the contrary is proved, to have received the luggage undamaged. You will have a separate contract with us for any shore excursion(s) you book which are not included shore excursions. (1) In order to confirm your chosen holiday, a deposit is required as follows: All Categories regardless of cruise length (4) Guests should note that airlines may not allow name changes or date changes on scheduled flights and that the flight booking may need to be cancelled and rebooked if a name needs to be changed. (2) Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any travel insurance policy you have. It is your responsibility to ensure that the insurance cover you purchase is suitable for your particular needs. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding taxes, fees, amendment charges and the cost of any Restricted Air flight(s). Please therefore check with a doctor or clinic or other reliable source of information not less than six weeks prior to departure and also closer to departure to ensure that you are aware of and can meet the necessary requirements and have the latest information. (9) The UK Foreign, Commonwealth and Development Office or other EU foreign ministry, may have issued information and advice which is relevant to your holiday. All alterations which are not significant in accordance with this clause will be treated as insignificant changes. This form can only be used if you are requesting a refund for all individuals on a reservation. We reserve the right to revise or amend our COVID-19 Policies and Procedures as required or recommended by governmental agencies and health authorities in the US, UK and other jurisdictions where the Vessel calls. Certain international safety requirements, shipbuilding requirements and/or applicable regulations may cause difficulty for mobility-impaired persons or persons with severely impaired sight and/or hearing. (2) If any individual Guest wishes to transfer their individual booking to another person (introduced by you), you may do so provided the person to whom you wish to transfer your individual booking satisfies all conditions which form part of your contract with us. If you cannot do so when requested (which may be at any stage including during your online check in) and we cancel your booking, cancellation charges as shown in clause 8 will be applied. (2) We expect all guests to have consideration for other people. . Cruise Cancelled by Norwegian. In calculating these charges, we have taken account of the period before departure the cancellation is notified to us, expected costs savings arising as a result of your cancellation and the likely generation of income from other bookings made with us which utilise the cancelled services. The Guest agrees that if at any time within 14 days prior to embarkation, the Guest tests positive for COVID-19, exhibits signs or symptoms of COVID-19, has had close contact with a person confirmed or suspected as having COVID-19, or we otherwise determine in our sole discretion that the Guest is unfit to board because of any communicable illness, we will deny boarding to such Guest. (1) The following Terms and Conditions together with your specific booking information form the basis of your contract of carriage with NCL (Bahamas) Ltd. (also referred to herein as NCL), trading as Norwegian and/or Norwegian Cruise Line, a limited liability company incorporated in Bermuda, and are incorporated into the contract. For all claims and subject to clause 12(4) we cannot accept any liability if you fail to follow the procedures set out above. No compensation or expenses will be payable and Norwegian will have no liability of any nature in this situation. In the event we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances (see clause 11) and we notify you of this as soon as reasonably possible, we have the right to terminate your contract. Failure to do so, or the provision of inaccurate or incomplete details, will result in our being unable to take your booking, your booking being cancelled or your being denied boarding on your flight or entry into the US and/or any other country(ies) to which the requirement applies, as applicable. For All Basic Fares: (Excluding Full World Cruises . (7) Any authorised travel agent through whom you make a booking will relay information from you to us and vice versa. (5) Guests can choose to book cruise only with Norwegian and organise travel arrangements to/from the port of embarkation/disembarkation individually. (ii) the act(s) and/or omission(s) of a third party not connected with the provision of your holiday or Posted 46 minutes ago. Guests will be responsible for all related costs, fines, expenses and for proper travel documentation for any port, including for repatriation, and we shall have no liability whatsoever to the Guest as a result of such steps taken by us (see clause 2). Where you book cruise only arrangements through a travel agent, your contract may be with us or with the travel agent depending on how your booking is made and whether you purchase other services such as flights from or through the travel agent in connection with your cruise. Notwithstanding any other provision contained herein or in our refund policy, any non-compliance by Guests or members of a Guests travelling party with our COVID-19 Policies and Procedures or this Ticket Contract shall be grounds for refusal to board, refusal to re-board after going ashore, quarantine onboard the Vessel, disembarkation, reporting to governmental or health authorities, or other steps deemed necessary in our sole discretion under the circumstances to protect the health and well-being of others. In the event of different advice being given by EU governments, we will follow the advice given by the UK Foreign, Commonwealth and Development Office. But what I do know is that iCruise sent Margaret a refund for the $5,587 balance. However, you will be responsible for any costs and expenses involved in doing so. Although we will endeavour to meet any special request (or pass any reasonable requests on to the relevant supplier where the special request does not relate to the cruise element of your holiday), we regret we cannot guarantee any request will be met unless specifically confirmed on your confirmation invoice as a special requirement which we have accepted. Suspended Sailings - Refund Request. The cost of the transfers is payable with the balance of the cruise cost. For transfers which form part of a flight inclusive booking or are booked at the same time your cruise only booking is made, we will have no liability for or in any of the circumstances referred to in this paragraph providing the transfer has been operated with reasonable skill and care. In the event that we are found liable for any transfer which does not form part of a flight inclusive booking or was not booked at the same time your cruise only booking is made on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. (4) Mandatory Compliance with COVID-19 Policies and Procedures. This insurance will ensure you receive a refund of the price paid (if you have yet to travel) or reimbursement of necessary expenses you are forced to incur in order to return home (where your contracted arrangements include return travel). References in these Terms and Conditions to the Athens Convention mean those provisions of the Athens Convention which the Regulation incorporates, implements and extends unless the context otherwise requires. This policy also applies if you already cancelled . + Also applicable where the Guest fails to turn up for their holiday without any prior notification to us. (4) We have no liability to you if you miss your transfer for any reason (including, without limitation, as a result of flight delay, cancellation or any other reason outside your control) or are refused access to the transfer for any reason referred to in this clause or any other clause of these Terms and Conditions. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. (2) We will not be responsible, and you will not be entitled to any compensation, for any injury, illness, death, loss (including without limitation loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any nature whatsoever which results from any of the following: If, for any reason, we make any payment to you or a third party for which the airline is responsible in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. No compensation is payable for insignificant changes. NCL is permitted to take any and all reasonable measures to protect NCL and enforce this provision. The rebooking will always be subject to flight availability and to the payment of the full cost of the new ticket. 14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line View All Results Most British / EU holidaymakers will qualify for the VWP but please see the important note below. Except where indicated, advertised fares are per person, based on double/twin occupancy and include relevant government fees and taxes in the amounts current and applicable at the time of publication. If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). Under these circumstances, the Guest shall not be entitled to a refund or compensation of any kind. (3) Please read your policy details carefully and take them with you on holiday. b. Other exceptions also apply. After balance due date, cancellation is subject to the same cancellation charges as the cruise. Subject to availability, you can generally book places on advertised shore excursions in advance or you may register for these on-line. In these Terms and Conditions, unavoidable and extraordinary circumstances means a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. We do not check the extent or adequacy of the cover provided by any insurance policies. Under these circumstances, the Guest shall not be entitled to a refund or compensation of any kind. MSC Cruises: 60 to 90 days. This means you are not entitled to make any claim against us which arises in the course of carriage which is not expressly permitted by the Regulation and the Athens Convention or which is in excess of the limits provided by the Regulation and the Athens Convention where applicable. If a valuable or important item is lost, damaged or stolen, we are entitled to argue, where appropriate, that you should not have brought the item on holiday. This includes any disappointment, distress, inconvenience or effect on any other arrangements. It does not affect the right of carriers to limit their liability for accidents in accordance with the International Convention on Limitation of Liability for Maritime Claims of 1976, as amended by the 1996 Protocol in its up to date form. In case of any conflict between the COVID-19 Policies and Procedures described herein and on our website, the website prevails. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements will vary considerably. For loss or damage caused by a non-shipping incident, the passenger has a right to compensation from the carrier of up to 2,250 SDR (approximately 2,400 or 2.700 as at 22 June 2018) for cabin luggage and, up to 3,375 SDR (approximately 3,600 or 4.100 as at 22 June 2018) for other luggage, if he/she proves that the incident was the result of the carrier's fault or neglect. If you breach or fail to comply with the airline's terms and conditions or become liable to make any payment to the airline and the airline as a result seeks payment of any sum from us, we will be entitled to claim that payment from you. (3) The ship's Master or any crew member acting under the authority of the Master shall be entitled to enter the Stateroom occupied by any Guest for the purposes of searching for controlled or prohibited substances or for purposes connected with repair, maintenance work, security or safety. For these exceptions the minimum age requirement is 21 years. Cruise News ; NCL Sky, May 28-June 8, 2023 Reduced our itinerary time on islands by 20% and still want to charge to cancel. The good news: Here's your $5,587 refund for the canceled cruise. Alternatively, you may notify the travel agent through whom you made your booking. If we don't hear from you with your decision within the specified period (having provided you with the above mentioned information for a second time), we will cancel your booking and refund all payments made to us within the period prescribed by the legislation applicable at the relevant time from the effective date of termination of the contract as referred to above. You should notify us as soon as possible in the event of any change in these details. Flight details should be provided when booking your transfer. The costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of 50 per person transferring their place must be paid before the transfer can be made. For transfers which do not form part of a flight inclusive booking or are not booked at the same time your cruise only booking is made, and providing we have selected a reputable transfer operator, we have no liability to you of any description on any basis in the event that you fail to arrive at the port prior to the latest check-in time for embarkation on the ship or at the airport prior to latest check-in with the airline as a result of any delay or failure in the operation of the transfer at any stage (including prior to departure from the airport or port) for any reason. 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