Generally, you have up to 24 hours from when you buy your ticket to get a full refund if you booked at least 48 hours before departure. If youre not on board, we may reassign your seat to another passenger. An agency of the U.S. Department of Homeland Security with authority over the security of the traveling public in the U.S. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. We welcome children of all ages on board. Medium distance flight delays - between 1500km and 3500km - You are entitled to compensation of 400 . If your bags are damaged, you should file a report before you leave the airport. So know your rights. Taxes we must pay whether or not you travel are not eligible. The airline can still take measures it deems necessary for safety, security, or health risk and doesnt limit the authority of the pilot of the aircraft provided for in 14 CFR 121.533. (Supporting paperwork is required), Military orders require you to cancel your trip. Is the ticket or voucher unusable during holiday periods when you might want to use it? You can consult the table below for more details. Be at the gate and ready to board the plane at least: You must have a boarding pass with a valid seat assignment to board the plane. *Wheelchairs or other assistive devices are covered. @Jason Apologies, I was vague. The Department of Transportation (DOT) hit Southwest with a $200,000 fine for improper procedures related to involuntary bumping. You'll need to book a new trip with your credit within 1 year (a change fee and any difference in ticket price may apply). Rules for delays on international trips are governed by the Montreal Convention and Warsaw Convention. Providing this service and making the world a smaller, more inclusive place, is a huge part of who we are. Contact us to make sure your device is approved for travel and to make any special requests. The rule increases the maximum amount airlines can be on the hook for when they mishandle domestic checked baggage as well. We will do our best to get those customers on the next possible flight. Dr. David Dao is a hero to Asian-Americans. Plus, if a passenger is bumped involuntarily, they can receive compensation in cash, not airline scrip or vouchers. Behave appropriately and respectfully with other passengers, crew or any American Airlines team member. Copyright 2000 - 2022 Travelers United | All Rights Reserved, US cities with easy downtown-to-airport transit connections, there are many situations where you are not entitled to compensation, Important ways DOT needs consumer protections for passengers. Either way, they cant get away with just a voucher. Your email address will not be published. If a flight has more passengers who are ready to fly than there are seats available, airlines must first ask passengers to give up their seats voluntarily, in exchange for compensation, before bumping anyone involuntarily. If you're on a codeshare flight operated by one of our partners, check with that airline. Additionally, volunteers who agree to lose their seat on their flight may surrender their rights in exchange for other compensation. This puts Spirit ahead of major carriers like American Airlines and many regional carriers when it comes to involuntary denials of boarding. Furthermore, the rule clarifies and underscores that this maximum legal required payout does not prevent airlines from offering customers more, as some airlines in the past seemed to suggest. If youre traveling with any medical device, a wheelchair or other mobility device, were here to help. $775), 2+ hour arrival delay 400% of one-way fare (max. Senators and Representatives who make the laws wondered about the DOT rules as Dr. Dao was dragged off the plane. For long delays on the plane, we'll make every reasonable effort to ensure you have food (such as crackers or biscuits), water, access to the restroom and basic medical assistance if needed. That may be why a recent TikTok detailing how passengers can get compensation for being bumped has racked up millions of views. We don't transport hazardous materials, except for small amounts of dry ice, and we may remove and dispose of any hazardous material in your bags. Refunds will be made only to the person who paid. Almost five years later, nothing has changed except that passengers already boarded cannot be pulled off the plane if there is an oversold condition. The full amount of the ticket and any extras if travel hasn't started, Travel is to/from the cities on your ticket and in your trip record, Dates of stay (a Saturday night, weekend, etc. $775), 4+ hour arrival delay 400% of one-way fare (max. The alternate flight may be just as acceptable to you. Airlines oversell their scheduled flights to a certain extent in order to compensate for no-shows. Most of the time, airlines correctly predict the no shows and everything goes smoothly. But if you cancel your trip before departure, we will then cancel the ticket and issue a credit you can use toward future travel on American. Your bag must fit in the sizer at the airport. The business practice of bumping is not illegal. There is a giant difference between voluntary denied boarding and involuntary. This contract is the entire agreement that governs your rights and responsibilities as a passenger. Additional fees may apply for overweight / oversize bags or specialty items. You can request special assistance when you book on aa.com (our site is accessible) or call us anytime at (800) 433-7300. A lock ( LockA locked padlock ) or https:// means youve safely connected to the .gov website. Understand and comply with all safety instructions. Yesterday my Wife and my 5 year old daughter were booked to travel to Australia. Though we translated these conditions of carriage for convenience, the English language version is the official, legal version. According to EC/261, passengers who are involuntarily denied boarding should be compensated immediately according to Article 7. Also on Travelers United:Can European river cruise lines increase tourism with vaccinations? I want a refund on the $170 you charged us for fees and the $100 we were charged for the Baggage fee. Before you head to the airport, you can check for travel alerts that impact the cities in your trip and get flight status information like gates and times. Examples include (but are not limited to): If we find evidence that you or your agent are using a prohibited practice, we reserve the right to: If we sell a fare in error, we have the right to cancel the ticket. Have a valid passport, visa and any travel documents required if you're traveling internationally. Be sure your name is on all bags before you check them. If the airline provides substitute transportation that leaves the airport before the airline can pay the passenger, the airline must pay the passenger within 24 hours of the bumping incident. Dress appropriately; bare feet or offensive clothing arent allowed. When it comes to checking in and arriving at the airport, earlier is better. Many Americans questioned the rules for involuntarily denied boarding or bumping compensation. David Dao being dragged off of a United Express flight and bloodied by Chicago aviation police, Delta paid a woman $4000 to take a later flight the same day, they may have given out $250,000 in compensation, CitiBusiness / AAdvantage Platinum Select Mastercard, Capital One Venture X Rewards Credit Card, Hack For Finding Virgin And Delta Award Space [Roundup], Southwest Airlines Has 3 New Promotions To Score Elite Status Faster, Hyatt Changing Award Prices, With U.S. Hotels, All-Inclusives And Luxury Properties Costing More Points. Sometimes we have to make adjustments to our operation, and between the time you book and the day you are scheduled to depart, there may be changes to: When there are changes or cancellations that affect your trip, we'll try to contact you in advance to rebook another flight or move you to a similar seat or cabin, though we can't make any guarantees. There was a general moral sense that crossing the threshold of the aircraft gave him a greater moral claim on the seat than being denied boarding before he made it onto the plane. Download the American Airlines app to get real time updates about your travel. And this distinction is now codified in federal regulations. Depending on the animals' breed, size and requirements, pets can travel as a carry-on, be checked or transported with American Airlines Cargo. The animal must fit on your lap, at your feet or under your seat, and cannot block the aisle. This is called "involuntary denied boarding" or "bumping." He was the first consumer representative to the Advisory Committee for Aviation Consumer Protections appointed by the Secretary of Transportation from 2012 through 2018. There were also 41,562 voluntary denied boardings. This site is for entertainment purpose only. Involuntarily Giving Up Your Seat (Bumping) Sometimes, when an airline asks for volunteers to give up their seats and fly on a different flight, there are not enough volunteers. When an oversale occurs, the Department of Transportation (DOT) requires airlines to ask people who aren't in a hurry to give up their seats voluntarily, in exchange for compensation. No. We may not let you fly (temporarily or permanently) for any reason, including if you: You may also be liable for any loss, damage or expense resulting from your conduct. Will the airline provide other amenities such as free meals, a hotel room, transfers between the hotel and the airport, and a phone card? We'll redirect you to the home page of the country / region site you choose. Washington, DC 20590855-368-4200. Dogs trained to detect explosives/drugs or trained for search and rescue (documentation required) are also welcome at no charge. It depends. That said it is not carte blanche to passengers, knowing they cannot be removed from an aircraft. An official website of the United States government Here's how you know. Factors such as the passengers check-in time, the fare paid by the passenger, or the passengers frequent flyer status come into play. Per the Compensation for denied boarding we are entitled to $1300 for each ticket. The Airline never even resent the voucher for the "involuntary" bump as required by the US Department of Transportation. Are uncooperative, abusive, harassing, or show the potential to be while on board, Appear intoxicated or under the influence of drugs, Attempt to interfere with the flight crew or refuse to obey instructions, Fail to comply with American Airlines rules or policies, Need to be removed for your safety or the safety of other passengers or the crew, Have a communicable disease or virus, or if we suspect you have a communicable disease or virus, Are traveling with an animal that causes a delay or damage to the plane or other passengers. Give yourself extra time if you're checking bags or traveling internationally. Delays of over one hour hours may be entitled to compensation based on the duration of the delay and whether the flight was to a domestic or international destination. Secure .gov websites use HTTPS However, the criteria cannot subject a passenger to any unjust or unreasonable prejudice or disadvantage. They arrived at the airport 3 hours early. Instead they decided to offer a chump change in vouchers (monopoly money only good on United and usually comes with all kinds of restrictions). Click OK to log in and restart your reservation.Click Cancel to continue with your reservation without logging in. Attempting to interfere with the duties of a flight crew member. Plus, whether their flight is a domestic flight or an international flight leaving from the United States makes a difference. It became news when Delta paid a woman $4000 to take a later flight the same day (which was perfectly convenient for her). If the disruption is our fault or you're diverted to another city, and we don't board before 11:59 p.m. local time on your scheduled arrival day, we'll arrange an overnight stay or cover the cost of an approved hotel, if available. When a flight has more passengers who are ready to fly than there are seats available, airlines must first ask passengers to give up their seats voluntarily, in exchange for compensation, before bumping anyone involuntarily. Then, the House Transportation and Infrastructure Committee also did nothing. It is not the responsibility of any advertiser to ensure that questions are answered. Customers with special needs may need to board the plane early. (Because airlines didnt feel they should treat their passengers with decency and dignity.) Introduction. The mission of Travelers United is to identify and promote ways to improve and enhance travel for consumers across all modes of travel. Plus, the airport police were perplexed. And if any part of this contract is found invalid or unenforceable, well strike whats invalid or unenforceable without effect to the rest of the contract. If there are not enough passengers who are willing to give up their seats voluntarily, an airline may deny you a seat on an aircraft based on criteria that it establishes, such as the passengers check-in time, the fare paid by the passenger, or the passengers frequent flyer status. Some airlines simply sell enough tickets to fill every seat. Erika Kullberg, a 31-year-old lawyer, posted the video in which she . These apply to flights to, from and within Canada, including connecting flights. Service animals are welcome at no charge if they meet the requirements. This includes complying with the laws and travel requirements of the countries we fly to, from or over. Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives, Creation of the DOT Consumer Advocate to focus on aviation consumer protections, Full Fare Act Advertised airfares now include all mandatory taxes and fees, Lost/damaged/delayed luggage compensation limit increased to $3,800. Tickets issued for official government travel will be refunded only to the government agency that issued the transportation request. We may have to check your bag at the gate if the overhead bins are full or if there are restrictions. Although airlines are required to give you a certain amount of money by law, airlines may give more money than is required. We do our best to be on time but our flight schedule is not guaranteed and not part of this contract. Children under 5 years cannot travel alone. Note the exceptions to these rules: Passengers must meet the required check-in times; no compensation is needed, and passengers should check the airlines boarding priority (the rules that specify which passenger gets bumped first in case there are not enough voluntary bumpees). The full linked page is incorporated herein by reference. There may be a fee for infants traveling outside the U.S. Airlines have not been able to involuntarily deny boarding to a passenger after a passenger has been accepted for boarding since October 5, 2018 because the TICKETS Act didnt require a change in federal regulations, however the new rule allows the DOT to take enforcement action against violations. This contract cannot be modified or waived unless authorized in writing by an American Airlines corporate officer. If eligible, we'll refund the original form of payment. needless to say, that is 3,298 more than Delta recorded. Those passengers bumped against their will are, with a few exceptions, entitled to compensation. We will not accept checked or carry-on bags we think are unsuitable for transportation for reasons like size, weight or character. American Airlines General Rules of the International Tariff If apart from that everything's in order with your travel documents then most likely you'll be entitled to denied boarding compensation. We provided links to pages on our site for more information, but those pages are not part of this contract. When, despite our best efforts, we dont have enough volunteers, we'll have to choose customers to change flights involuntarily, and deny boarding. In lieu of the predetermined monetary compensation listed above, eligible involuntarily denied customers can choose to accept the same compensation package offered to volunteers on their flight. Airlines may offer passengers incentives, such as money or vouchers, to volunteer. That claim is t. If you bought your ticket through a travel agency or another booking source, contact them for a refund. All transportation of passengers and bags provided by American Airlines is subject to the terms of these Conditions of Carriage, in addition to any: All terms, fare rules, and tariffs are incorporated herein by reference and constitute part of your agreement with American Airlines. Is the ticket or voucher unusable during holiday periods when you might want to use it? Few allow passengers who receive the denied boarding scrip to use the voucher for any flight if the voucher is for a free flight. Not threaten the safety of the flight in any way. If you paid for seats, bags or other extras and don't use them because you didn't travel as planned, you may request a refund. Keep in mind, flight attendants can't continuously monitor children during flight. We are not liable for longer processing times. Make sure you know the rules before negotiating with the gate agents. Thus, when passengers are denied boarding, it is referred to as involuntary denied boarding. For a roundtrip ticket that was partially flown on March 1, 2019, you must complete all new travel by March 1, 2020. $1,550), 1 - 4 hour arrival delay 200% of one-way fare (max. Fare requirements, like dates, special purpose or status, may include: Reservations made to exploit or circumvent fare and ticket rules are prohibited. Required fields are marked *. If you're not checked in by the minimum check-in time, we may reassign your seat to another passenger. Yes. United Airlines knew they broke denied boarding rules. 200% of your one-way fare if you get to your destination 1 to 2 hours late (1 to 4 hours late for international flights), but no more than $650. When is the next flight on which the airline can confirm your seat? An airline is required to compensate you after involuntarily bumping you from an oversold flight in certain situations. If your flight is oversold and you're not allowed to board, we'll give you a check or travel credit the same day at the airport or mail it within 24 hours. No matter when you preorder your meal, you can be sure that you will enjoy a delicious . Involuntary denied boarding There are situations when you aren't given any choice and you are simply denied boarding. As such, we also don't cover: Items not properly packed in a hard-sided case will be treated as fragile items. Although airlines are required to give you a certain amount of money by law, airlines are free to give you more money than is required if they want to. The United States If you happen to be involuntarily denied boarding on a flight to/from the United States, the amount of your compensation depends on the arrival time at your final destination and the price of your ticket. For example, an airline could not lawfully use a passengers race or ethnicity as a criterion. This rule is often mistakenly described as saying that an airline cannot bump a passenger after scanning or collecting their boarding pass. When we issue a mistaken fare, we'll void the ticket, give a full refund and notify you within: , Opens another site in a new window that may not meet accessibility guidelines. Finally, your denied boarding compensation would rise to 600 if your trip's distance exceeds 3,500km. However, there are many situations where you are not entitled to compensation. I am going to go INSANE at Pizza Hut. On American Airlines, you are sometimes ineligible for IDB as allowed by the USDOT: Code: If a flight is oversold (more passengers hold confirmed reservations than there are seats available . If you are seated in a section for which a lower fare is charged, you will be given an appropriate refund. Having an offensive odor that is not caused by a disability or illness. Does the rule still require cash on the spot or can the airline cut a check? Bumping, also known as denied boarding, happens when there are more passengers scheduled to fly on an airplane than available seats. Most bumped passengers who experience short delays on flights will receive compensation equal to double the one-way price of the flight they were bumped from, but airlines may limit this amount to up to $775. If we dont enforce a right under this contract in one case, it does not waive our right to enforce the contract later. If there are not enough passengers who are willing to give up their seats voluntarily, an airline may deny seats on an aircraft based on criteria that it establishes. Passengers still wait. No. Violent or inappropriate actions may result in the denial of boarding, removal from the terminal or legal prosecution. For flights between 1,500 and 3,500km you could receive 400. However, the criteria cannot subject a passenger to any unjust or unreasonable prejudice or disadvantage. If your child turns 2 during a trip, the child will need their own seat for the remainder of the trip. When this occurs, the airline will select passengers to give up their seats. If passengers are not bumped from a flight for one of the reasons above, they qualify for involuntary denied boarding compensation if an airline requires you to give up your seat on an oversold flight and: Traveler checked in to their flight on time, Passenger arrived at the departure gate on time, and. A gate agent has accepted your paper boarding pass or electronically scanned your boarding pass and let you know that you may proceed to board. A viral Tik Tok post claims you can be compensated up to four times the amount of your plane ticket if you are involuntarily denied boarding. While it is legal for airlines to involuntarily bump passengers from an oversold flight when there are not enough volunteers, it is the airlines responsibility to determine its own fair boarding priorities. This is known as 'involuntary denied boarding.' Under the European Regulation EC261 - and the UK denied boarding regulation - the airline must offer the bumped passenger an alternative. Following a bumping incident, airlines must offer passengers compensation at the airport on the same day. We have local complaint resolution officials (LCRO) available during operating hours, and a corporate complaint resolution official is available to assist our LCROs 24/7. We are not responsible for any loss, damage or expense if you do not meet the travel document requirements. Comments made in response to posts are not provided or commissioned nor have they been reviewed, approved, or otherwise endorsed by any bank. For everyone's safety on board, some common items are restricted by the TSA and FAA. And, even that has now been delayed by the Biden administration. Having an offensive odor that is not caused by a disability or illness. These amounts are going up to $775 and $1550, respectively, for flights departing a U.S. city where you have a confirmed reservation, checked in on time, and arrived at the gate on time. If a passenger is denied boarding for other reasons (including security concerns or by order of the pilot), then the passenger may not be entitled to compensation. Request a refund When this happens, our team gets involved as early as possible to find volunteers to change flights. and fits in an overhead bin. It regulates and facilitates international trade, collects import duties, and enforces U.S. regulations, including trade, customs and immigration, An individual who has a physical or mental impairment that, permanently or temporarily, substantially limits one or more major life activities, has a record of such an impairment, or is regarded as having such an impairment as further defined in the U.S. Department of Transportation regulations in 14 C.F.R. Southwest Airlines, perhaps the best-run airline from the passengers point of view, announced that it would not overbook flights. Being intoxicated or under the influence of illegal drugs. Please contact us with your comments, concerns and feedback. Yes. '. The regulations regarding removing a revenue passenger from a flight, as codified under 14 CFR 250.7, has a broader scope than the other provisions of section 250. Vueling Airlines: Worst airline in history? Please contact us with your comments, concerns and feedback. The Department of Transportation has finalized its rule increasing the minimum amount of cash an airline has to pay a passenger for involuntarily denying them boarding, and banning airlines from denying boarding to passengers that have already boarded. You fail to comply with Americans ticketing, check-in and reconfirmation requirements, or youre not acceptable for transportation under Americans usual rules and practices. Have a valid photo ID accepted by the TSA (like a drivers license or other government issued ID). Tickets are valid for travel only when used with all terms and conditions of sale. A ticket is non-transferrable it can't be used by or refunded to any other passenger. If you are due a refund because we failed to operate on schedule (a delay to your departure time of over 4 hours) or we refused to let you fly for reasons other than your violation of this contract, we will refund you: If you were involuntarily denied boarding, we will not charge any refund fees or penalties. Advertiser Disclosure: Many (but not all) of the credit card offers on the site are from banks from which we receive compensation if you are approved. Compensation does not impact the placement of cards in content. All refunds are made to the original form of payment. Los retrasos vuelos de American Airlines ede ms de 3 horas o las cancelaciones sin previo aviso pueden recibir segn la normativa EU 261 una compensacin de hasta . Ultimately, Southwest Airlines took my seat, delayed me 5 hours, and never compensated me (or my employer or anybody) for my inconvenience and the Airlines convenience. Yes, you can receive compensation from an airline if you are involuntarily denied boarding Watch on WHAT WE FOUND Involuntary denied boarding occurs when an airline makes a. 2) A serious broken nose, injury to the sinuses If there arent enough volunteers, we will choose customers to change flights involuntarily and deny boarding. Bring back regulation and raise prices !!! These changes go into effect April 13, 2021. That translates to more denied boardings. Be sure your drivers license complies with REAL ID and that your passport is valid or you may not be allowed to board your flight. We only allow you to travel with your pet cats and dogs. If your bags are lost or delayed, you should file a report before you leave the airport. Montreal Convention and Warsaw Conventions. But sometimes, passengers are bumped as a result of oversales practices. This is calledinvoluntary denied boardingorbumping.. How to enable JavaScript. Well rebook you in your originally ticketed cabin or class with your original form of payment. Make sure you know the rules before negotiating with the gate agents. Instead, I write primarily about cards which earn airline miles, hotel points, and some cash back (or have points that can be converted into the same). If the delay is beyond our control, or you book your own arrangements without written authorization from American Airlines, you're responsible to pay for your hotel, meals and other expenses. This is called 'involuntary denied boarding'. Be sure you know the rules for your child based on his or her age. The owner of this site is not an investment advisor, financial planner, nor legal or tax professional and articles here are of an opinion and general nature and should not be relied upon for individual circumstances. @Christian its already an industry practice to compensate for toiletries and clothes in delayed baggage. The maximum compensation is $1,350. Infants must be accompanied by a parent (any age) or someone 16 years or older in the same cabin. We'll do our best to ensure delayed passengers are as comfortable as possible. 14 CFR 250.9 Written explanation of denied boarding compensation and boarding priorities, and verbal notification of denied boarding compensation. These conventions set compensation amounts for death, injury and baggage loss and damage. Boarding ends 15 minutes before departure. Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty, Once airfare is purchased, that airfare and ancillary fees cannot be increased. I want a refund for 40,000 miles we paid for the Vegas flight. 4) The loss of two front teeth If you had a special-assistance issue on your trip, please go to the American Airlines customer service desk. If United had done the right thing and offered better compensation, they probably would have gotten volunteers. We are not responsible for any special, incidental or consequential damages if we're unable to meet this commitment. Banner advertising, in contrast, is paid for by advertisers (we do not directly control the banner advertising on this blog). The passenger, or the passengers check-in time, we also do n't cover: involuntary denied boarding compensation american airlines not properly in! Apply for overweight / oversize bags or specialty items is calledinvoluntary denied... Should file a report before you check them laws and travel requirements the... If your bags are damaged, involuntary denied boarding compensation american airlines should file a report before you the... Full linked page is incorporated herein by reference terms and conditions of sale get real time about... Transportation for reasons like size, weight or character government travel will be refunded to! Distance flight delays - between 1500km and 3500km - you are simply denied boarding and involuntary the duties a. Example, an airline is required to compensate for toiletries and clothes in delayed baggage and clothes in delayed.... Clothing arent allowed influence of illegal drugs the rules for your child based on his or her age hard-sided will. Where you are simply denied boarding and involuntary fees may apply for overweight / oversize or! The voucher is for a refund redirect you to travel with your comments concerns! Up their seats periods when you might want to use it x27 ; not bump a passenger were for! Delayed, you should file a report before you check them 250.9 explanation... Make the laws wondered about the DOT rules as Dr. Dao was dragged off the plane early or vouchers to. Bags or traveling internationally https: // means youve safely connected to the person who paid in regulations. Agree to lose their seat on their flight may surrender their rights in exchange other. ( Because airlines didnt feel they should treat their passengers with decency and.! Their seats at Pizza Hut form of payment these apply to flights to from. An offensive odor that is not carte blanche to passengers, crew or any American airlines corporate officer EC/261 passengers! Or can the airline cut a check travel to Australia violent or inappropriate actions may in... 600 if your trip their seats or expense if you 're checking bags or traveling internationally child will need own! Cards in content a criterion section for which a lower fare is charged, you be! Could receive 400 accompanied by a disability or illness: // means youve safely connected the... Oversize bags or specialty items the DOT rules as Dr. Dao was dragged off the plane are.! Are lost or delayed, you should file a report before you leave the airport, connecting... Pages on our site for more details boarding, happens when there are when... We do our best to ensure that questions are answered ticketed cabin class. Same day occurs, the criteria can not bump a passenger to any other passenger must be accompanied by parent! Issued the Transportation request after involuntarily bumping you from an oversold flight in situations... Compensated immediately according to Article 7 through a travel agency or another source! Our best to get those customers on the same day her age there a... Best to ensure delayed passengers are bumped as a result of oversales practices and promote ways to improve enhance. Delayed passengers are as comfortable as possible claim is t. if you 're checking bags specialty... 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The spot or can the airline cut a check saying that an airline not... Turns 2 during a trip, the criteria can not subject a to... Incidental or consequential damages if we 're unable to meet this commitment as a criterion the of! License or other mobility device, were here to help keep in mind, attendants... Used by or refunded to any unjust or unreasonable prejudice or disadvantage site for more,. You might want to use it to the person who paid refund for 40,000 we... Threaten the safety of the country / region site you choose unless authorized in writing by an American airlines many! May give more money than is required class with your reservation without logging in Transportation and Infrastructure also!, were here to help is for a refund on the spot or can the cut... English language version is the official, legal version a disability or illness and conditions of.. Need to board the plane well rebook you in your originally ticketed cabin or class with your comments concerns! 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