85 reviews from Forever 21 employees about Forever 21 culture, salaries, benefits, work-life balance, management, job security, and more. At the store where I work even though the managers are only a few years older than myself (I'm 21), they're all really cool and know how to do their job. My fashion tastes have definitely developed since I began working there. I hear similar complaints all the time by employees from other stores and quite frankly, something's got to give soon. In addition to shifts in consumer behavior, Congressman Garcia believes the record breaking store closures is largely due to the "impact of the negative roles of private equity in retail services area.". Congressman Jesus Garcia at the roundtable with retail workers, November 2019. And to hear that from employers is ridiculous. What I was probably most frustrated by during my time at Forever 21 was the fact that I was never trained to be a cashier. They tell us that we're required to do this and that and when we ask for company documentation to prove that said task is really in our job description, what do we get? I am a full time student and even though I only worked part-time, I felt drained. The day for orientation came, and the manager who was doing it was 30 minutes late and we just spent the entire time filling out paperwork and she spent a whole of 5 minutes talking about work and how the company works. Do Not Sell or Share My Personal Information. Using a database of 30 million profiles, Zippia estimates demographics and statistics for Forever 21. Job Title. Yes, URINE! The managers are young and lack leadership skills as well as think they are better then everyone below them. We had to stay late until 11 pm on closing nights. Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Moriah Carlson and Alice Wu, the designers behind the clothing line Feral Childe, filed a copyright infringement lawsuit against Forever 21 for allegedly copying one of their textile designs. Florence V. Aurora, CO. 157. The most common ethnicity at Forever 21 is White (53%). When I worked for retailers like Target in the past, usually I'd get paid for that week, and those days I worked. get over it. Forever 21 Manager, Center Operations Jobs, Forever 21 District Manager & Store Manager Jobs. when you close, they make you clock out and clock back in before and after midnight, so they can avoid giving you OT. Forever 21 Employee Reviews Review this company Job Title All Location All Ratings by category 3.2 Work-Life Balance 2.6 Pay & Benefits 2.8 Job Security & Advancement 2.9 Management 3.2 Culture Sort by Helpfulness Rating Date Language Showing all 8,602 reviews clothe fashion store retail discount visual clothing associate Alright workplace U.S. Department of Labor's Occupational Safety and Health Administration (OSHA) recommended fines in excess of $100,000 for three different retail locations in Northern New Jersey and Manhattan in New York City for "serious safety hazards", for which they had been cited since 2010. By the end of a night shift, the store would be a total wreck. According to Louiss complaint, which was filed in the Eastern District of New York court this past week, he worked as an assistant store manager from January 2014 through April 2015 at Forever 21s Kings Plaza location in Brooklyn, during which time a number of store managers, including Patrick Walmsley and Andy Liu, subjected him to same-sex sexual harassment, racist nicknames and ridicule., Louis further alleges that the managers took part in racial profiling of both employees and customers, telling him to keep the number of black employees who work as cashiers to a minimum and to generally watch out for black shoppers, because theyre ghetto and because they steal.. They put you in areas, like the fitting room, without asking. @Killa: A forever 21's employee, tenise mcallister, at southpoint mall in durham, north carolina proceeded to follow my instagram account & direct message me today at 4:39 pm (whilst still on the clock at this establishment) to say to text her mobile phone to discuss a very outdated dispute. It hadn't been sent off, sent to the wrong store, and I wasn't in the system. Secondly, when I informed the manager who contacted me that I couldn't work one day because I had to work at my other job, she seemed very angry, and said that there was no other shift I could work to make up for it (yeah right). If the managers caught us doing anything remotely wrong, we would get yelled at. Bad sign #1 i'm sorry. The first time April Jackson and her co-workers at a Skokie, Illinois, location heard the news that Forever 21 was filing for Chapter 11 was through the news. Employees at Talbots earn an average of $39,856 per year, and the employees at Chinos Holdings, Inc. earn an, Best Retail Companies to Work For in Los Angeles, CA. I only worked here one day so my opinion may not be the same as others. No, Forever 21 does not drug test prior to employment. Thanks. The brand sent cease and desist letter to the retailer. Thats why im going to college to make something out of myself and to get away from Forever 21. First of all, they never informed me during the interview or during orientation that we would be required to set up the store entirely. We worked 11 hour shifts, setting up clothing, while the managers walked around with their chins up in the air, didn't do a thing, and came down on us when we were tired, how we weren't keeping up to pace. It would have been more ethical of Forever 21 to inform me that they needed me to work overnight, and it would have been more ethical of them to tell me before they hired me that they don't work around other work schedules. After she walked out the store, she quickly walked back in because she probably had buyers remorse. 531 reviews from Forever 21 employees about Forever 21 culture, salaries, benefits, work-life balance, management, job security, and more. Ratings by category. The number of major retailers declaring bankruptcy has been growing in recent years. The only reason I'm still working there is because I have student loans to pay off and I can't find a job anywhere else with this sucky economy. The managers were very rude and the workers did not get long enough breaks. Forever 21 is ranked #20 on the Best Retail Companies to Work For in Los Angeles, CA list. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. In return, the retailer sought a partial dismissal, arguing that the design patent is not new to PUMA. But I had to pick at them for three days, got three different answers. The retailer expanded to beauty market and launched Riley Rose in 2017. YES, if u are over the age of 18, we can keep you there till 5 AM. Definately an unproffessional company and definately not a good place to work. I doubt they know this because they are all airheads, but even if they did they wouldn't tell any of the workers because thats what they do, EXPLOIT PEOPLE. No one can do that. So I decided to go into the store myself and hopefully find someone more reasonable and knowledgable that I could talk to, someone higher up. Since Forever 21's bankruptcy announcement -- where up to 178 brick and mortar locations across the country were expected to close -- hundreds of former and current employees are taking matters into their own hands to protect themselves. All the while they scream at us to hurry up and that we are not allowed to leave no matter who is waiting outside late at night for you or what you have to do. Only gave me 3 hours pay when it should have been 10 hours. Their clothes are all ridiculously overstocked to the point that you cannot even put back some of the clothes because its so stuffed the hangers are falling off and you can't fit anything else. And yes, I do know that because I have co-workers that have transferred to other stores and still tell me that they are unhappy and that nothing as really changed. As a member of the U.S. House Committee on Financial Services, Congressman Garcia has helped introduce two pieces of legislation -- Reward Work Act, and Stop Wall Street Looting Act -- which are both an effort to regulate private equity industry and give workers a voice at the table. tomorrow. When I was hired on, I was hired on the cusp of their pay day. oh and another thing, they don't give anyone hours, then desperately call you everyday begging you to come in. Ultimately was not a very good experience especially with Forever 21 being bankrupt recently in the last few months. I was blown away by how idiotic they were. I told her that if that was the case, my current job is my number one priority because I am committed to them first, and that I have to resign. According Department of Labour (DOL), Forever 21 has reportedly failed to provide documentation regarding its apparel contractors and manufacturers. Patterson asserted that the provisions improperly releases the retailer of any liability for damages caused to the consumer, even when the damages are the direct result of the Forever 21s negligence. It doesn t take long to find a lawsuit on the web involving F21. So I totally agree with everything that is being said. Pros Free lunch on extended hours Cons Long hours during festive season Was this review helpful? On average, employees at Forever 21 stay with the company for 2.1 years. 2012 - Department of Labour v. Forever 21. never received" Resolved "poor customer service. I hear they are pretty bad in the SoCal stores. I work for them now and its just as bad as everyone says. The national average salary for a Forever 21 employee in the United States is $31,438 per year. Forever 21 former employee accused the retailer for negligence and invasion of privacy after she found a footage of herself in an employee restroom circa 2011 online. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. Job Title. Mr. Chang seems to find trouble everytime he buys merchandise for which he has no right selling ie "fakes". Reviews from Forever 21 employees about Forever 21 culture, salaries, benefits, work-life balance, management, job security, and more. Jazzreeal Jones, Jessica Ramos, Shanelle Thompson, Alyssa Elias and Tiffinee Linthicum claimed that they were frequently kept at stores during lunch breaks and after the ends of their shifts. I told this manager (I talked to three different managers, by the way) that I was 100% unavailable to work Wednesday and thursday since I was going to be out of town, and he said that it was fine. Just disgustingly rude. With that in mind, there are certain things that are not allowed, even though the garments may be sold in the stores. Even though she was late you can add that experience to how much better you'll be than her one day. Lead of Service (Former Employee) - Reno, NV - 3 August 2021. This brings me to the third thing I hated about working for Forever 21, and that is the way I was treated. manager just told me that she already has enough cashiers when there was only one cashier working there and about 12/13 people on the line. 2.6 Pay & benefits. 835. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity. When I talked to the managers at the store I was going to work at, I was blown away by how incredibly rude and ### they were. Forever 21 Employee Reviews Review this company. We finally did earlier this week. Have you worked at Forever 21? In her complaint, she cited that male supervisors at Forever 21 store insulted her and subjected her to bias because of her transgender identity when she started transitioning, whilst still working at the store. This is due to the fact that F21 doesnt have the intellectual property rights to this merchandise. Jobs at Forever 21 See more jobs Fun workplace Sales Associate (Former Employee) - Miami, FL - December 28, 2022 Not so much great pay and if you have bad managers it's not worth it but it's pretty easy going and if you have fun coworkers it's not a bad job! But then I realized that they're such money hungry savages. At first we were getting about eight hours each day, then all of a sudden I was only on the schedule for four hours a week like wtf. Im sorry but I dont feel like working at Forever 21 for the rest of my life. Come time for August, I had to go back to school in upstate NY, Albany. Poor management No room to grow Favoritism Visit Forever 21 at 125 . The complaint has been investigated and resolved to the customers satisfaction. My manager asked another employee to help me finish, and that employee went off on the manager (I guess she was having a bad day?). But one of my bosses decided to go to another district and she replaces by someone else. @NEntwistle79, are you really gonna respond to every xxi complaint with that? My manager tells me "good job" all the time. 2011 - Feral Childe v. Forever 21. . Lord knows we need better management in the world if all of you hate Forever 21 like this, maybe you can make it positive. They were just a bunch of dumb ### who didn't know ### and who used Sharpies as lip and eye liner. Angelo, 32, told ABC News they were left without severance pay and struggled to find another job afterwards. Our district manager on the other hand, rudest ### I've ever met. Doing go backs or racks was always very hard for me, because since I spent so much time in fitting room, I didn't get to see where everything went in the store. You need to do us all a favor a care about yourself a little more, or win the lottery so you won't have to care about anything ever again. How Do You Write A Cover Letter For A Job At Forever 21? Search. They will keep you there until they want to send you home. I enjoyed being in a fun and vibrant environment, where as employees we were encouraged to show our sense of style. Anna Sui sued Forever 21 in April 2007 for selling numerous womens clothing items that bear a striking similarity to Anna Suis collection at New York Fashion Week. The image has been published in Rolling Stone, Vanity Fair, and the New York Times. Another stripe battle. I know I sure won't. Working here brought me into depression. Not much to say The employees were allegedly subject to hostility and verbal abuse from the store's assistant manager of merchandising, Amanda Harris and its stock manager, Luis Morales, for speaking Spanish amongst themselves and to Spanish-speaking customers. When you guys were hired, your orientation book ( the green one ) explains it all. Fitting room is a terrible place, as you have to deal with cranky people and clean up unintelligent customers' messes. My biggest thing with them, is their payroll. The national average salary for a Forever 21 employee in the United States is $31,438 per year. Forever 21 positioned itself as fast fashion retailer for teenagers. Lawyer Carolyn Kellman filed a class action lawsuit against Forever 21 in September 2012 after she received one penny less when she returned several items. She just didn't give a crap that someone just quit. For most positions, the hiring steps typically include: In some cases, a second or group interview. I'm a 5'6 girl like 55kg and you want me to lift like 80-90% of my own weight? Then the people that they hire as sales, visual, cashier, etc they exploit by making them do jobs like MOVING HEAVY BOXES and pay them 8 dollars. They stay open an hour later than the entire mall because they're that desperate to make money. by Ryan Loesch. Offering jeans, tops, jackets, shorts, shoes and swimwear, we are committed to providing trends and styles inclusive to all. My mother does freight operation shipments for a living and she knows that they should have hired professional movers but they cost $50/hr so they decided to exploit little girls instead. I got trained for everything: cashier, fitting room, stock, visual assistant, recovery, and even head cashier. As major retailer bankruptcies increases, employees fight for protections. Right before I quit I had an assistant manager come up to me and say I wasn't dressed "forever 21" enough, even though I was dressed up to dress code. Forever 21 insights Based on 2,982 survey responses Areas for improvement Sense of belonging Fair pay for job Trust in colleagues 1.0 Job Work/Life Balance Compensation/Benefits Job Security/Advancement Management Job Culture If you like clothes go ahead Sales associate(Former Employee)- Syracuse, NY- July 3, 2019 Forever 21 is no stranger to controversies. I see clothes on a daily basis which do not have proper labeling. Angelo, 32, told ABC News they were left without severance pay and struggled to find another job afterwards. Anyways, when the time came to open the store, I kept getting different hours for my schedule, including overnight to set up the store. Do you have an issue or had a bad experience with Forever 21? After months of harassment complaints, Daskalakis claimed that she was fired without legitimate reasons in January 2015. The complaint outlines that each bag check took around 10 minutes. Is it not the manager's responsibility to make sure they schedule enough people to maintain the store? If you quit without notice, you are entitled to your check within 72 hours NO exceptions. Our DM also doesn't seem to understand that you can't have only 4 people working the stock room, give each person 18 hours a week, send 30-60 boxes of shipment PER DAY and expect all the work to get done like it should. Forever 21 didn't respond to ABC News request for comment on notice of closures and severance pay for their employees. If I can help it, I will never work there again. The scheduling is extremely flexible and the upper staff is great. Just because you don't get paid the big bucks, or are even part time doesn't mean you aren't GETTING PAID to do what you're clearly suppose to be doing. They don't even do anything, except stand around and file their fingers - literally. I know we had a responsibility to clean up the store, but the amount of time they kept us after closing seemed almost cruel at times, especially when i was attending high school during the school year. The parties managed to settle this suit out of court. Bad signs #2 and 3. I use to work for shoprite and I would get paid every week and my pay check would be 10x more than Forever 21s paycheck and I get paid at forever 21 every 2 weeks that pretty sad. The dress code for Forever 21 is very fashion-forward, and it is recommended that you dress in its clothing. i couldn't make it in tI'me to visit my family and i was so upset. Forever 21 is the typical borderline clothing store offering decent prices on clothing and accessories. Like I tell my employees' " I have a stack of applications of people that want your job".. this is not a threat to them but to just let them know that I choose them because I know they can do it. She then wrote my name down on a piece of paper and said Ok then! oh and even with all my customer service experience I still only got paid minimum wage so as far as getting paid for experience they don't do that either. I have a friend that interviewed with them and she was asked "what type of clothes she wears, and this was for a HR position". The sweater looks terrible, don't know how to describe how this looks even. 1.0. I work at Forever 21 in Orlando. Forever 21 is an industry leader with 30,000 employees and an annual revenue of $4.0B that is headquartered in Los Angeles, CA. Bad sign #9. I treated the managers with respect only because they had authority over me, but never talked to them like we were best friends. How Do You Answer, "Why Are You Interested In Working For Forever 21"? My manager then took me into the office and explained to me that when she had to ask other people to help me out, that made her look bad. Rather strange question to ask, and technically against the law. Contact Us We may have already answered your question in our FAQ section, but if you can't find the answer you're looking for, please get in touch using one of the options below. I'm just thankful that I'm done dealing with those slave drivers. This job really helped me learn more about retail and the fashion industry in these times. Forever 21 Employee Reviews Out of 793 Forever 21 employee reviews, 56% were positive. Again. I'm a college graduate, and they didn't give me a position better than a sales associate, I did that ### when I was in high school. Start your review of Forever 21. He had many complaints at another stores and he even got fired from half of them. We hire because we see potential in people.. and we know they could do it. I could go on and on. She then WROTE ME UP for not cleaning fast enough. Forever 21 - employer ethics. I really felt a sense of belonging when working there and if there was ever a time where I had an issue with a customer the other workers were always ready to lead a helping hand. But I think the communion between the employee and the manager need to better. Hours given are not guaranteed and can change without notice or reason technically. Tifany Patterson filed a class action lawsuit alleging Forever 21s website terms and conditions contain illegal provisions that violate consumers legal rights. I liked the flexibility and the consideration of employees in this job. Forever 21 was my first job. In contrast, you are also expected to stay until after-hours if the store is super messy. Resolved. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. The more expirience you have .. the more you get paid. ALL of the managers are 20 something year old girls who dont know how to run a store! The managers never seemed to care if they were talking or not cleaning their sections, or even hanging around in the managers office conversing with them, instead of out on the sales floor working. That was how they treated their favorite employees though, which left the rest of us wondering what we were doing wrong and feeling left out. Chat Support Online chat and get live responses! They've had two weeks to get on the ball, and I have not gotten it. (Myllyl, 2019) This calls for the use of Kotter's 8 step change management model. The lawsuit also involved Urban Outfitters. Dina Turner is the store manager at Cielo Vista Mall. According to The Huffington Post, these pennies added up as "the threshold for civil actions in her court district is $15,000 -- meaning, she had to find enough people to join the case so that she could cite 1.5 million pennies in damages (750,000 customers since 2007. Forever 21 allegedly infringed designer Mara Hoffmans Chief prints. I knew a girl who applied at Dolce & Gabbana, and the managers there made her bring different outfits she'd wear to work as part of her interview and she had to model them for her. I didn't really get to see my coworkers or talk to anyone besides the customers in fitting room. I would get home super late from the store being turned upside down. Job Title. Call Us US Customers (Toll Free): 1-888-494-3837 International Customers: 1-213-463-9173 What is your issue Otherwise, they will just keep treating people this way. Gwen Stefani filed lawsuit against Forever 21 for trademark infringement. Forever 21 offers benefits to full-time employees. You can't compair the company based on your store's review. The first and most obvious thing that I hated about my job were the ridiculous hours I worked. It also sucks because in fitting room, you're completely cut off from the rest of the store. Complaints about Forever 21. I said "Seriously? Trovata took Forever 21 to court for copyright infringement. All. she had the saddest expression on her face, and turned back around, and left. I find this company is abiding by the bare minimum of state law (which is legal) however, soon enough it will bite them in the [censor]. The hours are good. Pay is bad, barely minimum wage, and hours are very long or very short, with no in between. The lawsuit also contains claims of stealing from Autodesk and Corel. I do this kind of legal work for a living, and it does NOT work that way in CA. There are so many people my age or younger that have to go to school and do things after work but no, the managers just stand there with their noses up in the air saying we can't leave. I was earning 13 an hour and was hired as a visual and then told i was a sales associatesorry, ididnt bust my [censor] and get 2 fashion degrees to do "Go Bax" all day. this is the most ridiculous stuff ive ever heard about the store. I still feel in limbo, Im at a company that seems to not care about me enough to tell us whats going on.". Share your photos and videos with others to prove the truth of your words. Managers always take advantage of their roles at one point. Really?! That is strange! They hand you back the clothes that they don't want all in one giant pile, while leaving a million hangers in their fitting room. Forever 21 has really cute clothes and I love to shop there. I have no idea if she held them liable at all but if it was me my family would have sued them. His favorite person out of everyone would get 28 hours every week while every one is stuck with 10 or 11 hours a week. The employees and managers of this store are really caring and polite, the environment of this place has been the best thing about this job. 2017 - Former employee v. Forever 21. Asian Pacific American Legal Center, a workers advocacy group, filed lawsuit against Forever 21 for engaging in unfair labour. Ireland 9 reviews. All that being said, working there is a whole different experience. 25% of Forever 21 employees are Hispanic or Latino. 2.6 Pay & benefits. The pay is supposed to come to an employees regular rate of pay for half of a days work. I have a Bachelor's Degree and I only get paid $8.75 to deal with all this crap. They actually hired over a hundred people (I think about 150), so my quitting would not have resulted in her having to work 9 days in a row. It's pretty much lost it's meaning. It is somewhat competitive. Forever 21 Reviews 110 reviews Excellent 27 Very Good 28 Average 36 Poor 14 Terrible 5 All Categories Pretty boring experience, the clothes are average but the staff is generally really nice. : cashier, fitting room me up for not cleaning fast enough job helped! As bad as everyone says unbiased, data-based evaluations of Companies now and its just bad. Involving F21 be a total wreck there are certain things that are not guaranteed can. 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