This content is only available to subscribers. 19952023, The Independent Traveler, Inc. singularly unimpressed" but also hopeful that this is just a delaying tactic. You could pull together documentation evidencing Crystal's policy at the time of rebooking and cancellation, and file a complaint with BBB too. I don't doubt they have financial trouble, but giving no updates, no communication, there's no excuse for that. CADRS staff will not render a decision or require a party or parties to take specific action, its website noted. In essence, we paid $1000 for nothing from Crystal (I think Visa/AMEX calls it "Services Not Rendered"). The aim is to enable effective communications, engagement and knowledge sharing between travel resellers and suppliers.. Know More, Price Based Country test mode enabled for testing United States (US). They continue doing business and getting money from the public while we have to wait until they feel like returning what's not theirs. So now that Crystal's official policy is "we are now projecting a minimum of 90 days," does that get them off the hook forever? In other words, if you paid cash, you get cash. That all happened a year and a half ago, so I really am not counting on seeing any money back.. Since all their cruises were canceled,Crystal gave us a written promise of refund, however, stalled us thereafter for over 5 months. The cruise line's parent company,. How pathetic that the OP is being told that they have to fight with their credit card company when the entity, entirely in the wrong for not refunding the OP, is Crystal. All of its employees were laid off, there are some crew still on ships that have been seized for unpaid fuel bills, and there is no cash in the bank. It's not worth the risk. Thecruisedid not depart, therefore service was not rendered and the money should be refunded. We gave them the wire details and we're told it would be sent. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Travel advisors this week expressed relief and concurred, saying that Crystal had recently accelerated the pace at which it is issuing refunds to their clients as well as commission to agencies. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. I gave Crystal 3 weeks and then I contacted the credit card company. I am not sure how there could possibly be an expectation to make our final payment (or how. Many many threads about refund policy and actual hapenning already. So sorry to hear this. Crystal know this --they rely on passionate cruisers.It is like a Pontzi scheme, they take deposits on future cruises and slowly use these for the refunds that they should have refunded months ago. I downloaded and saved their refund policy so I would have a copy of the policy at the time of cancellation. Windstar Knows the Way to the Middle East: How to Sell the Red Sea & Persian Gulf. My question is: Why,as a fully booked passenger on the Italy cruise, am I not afforded all the options the other passengers are receiving only because I used the FCC? ltuckchapman, July 14, 2020 in Crystal Cruises. Exclusive sports coverage of Arizona high schools, Sun Devils, Suns, Cardinals and Diamondbacks plus access to USA TODAY Sports+ at no additional cost. I have not been able to reconcile this amount to the cost of the trip and have asked their in-house sale rep for such a reconciliation many times, without success. Crystal relented and processed the refund for that amount days after the dispute from Chase was sent to Crystal. Seasoned travelers know that if they have a problem with an airline, they can file a complaint with the Department of Transportation. The owner of Cheema's Travel recently launched a travel coaching business. The line operated two ocean vessels, the 848-passenger Crystal Symphony and 980-passenger Crystal Serenity, five river cruise ships, and an expedition ship, Crystal Endeavor, which launched in summer 2021. We remain optimistic. The 60-day count begins when the statement containing the transaction is issued, not when the transaction was made. That cascaded into a financial disaster from which Genting cant recover. BBB Business Profiles generally cover a three-year reporting period. the date when thetravelwas supposed to happen, not when the charge for deposit occurred. Today I was told they could not even estimate when I might receive a refund. Exactly. See reviews and photos of the Fishing and Scalloping Trips in Crystal River. There may be some protection, she says, particularly if you paid with your debit card. Crystal Cruises is kaput, out of business. But Chase refunded my final payment amount and I got it credited back to my account fairly quickly. Not like this is something that Crystal doesn't know that they are doing. It was a last-ditch effort to protect consumers, travel agents, employees, and vendors owed money. I recently posted an FCC problem in the Guam to Singapore thread, subsequently realizing that a variety of FCC concerns are likely to occur over the coming months. "We will be processing your refund." Something about the timing of the cruise which makes no sense. It did not seem like a clear-cut situation in terms of what was going to happen in the future. It's important to remember that under Visa and Mastercard's overarching rules that the banks are "supposed" to follow, you get 120 days from the LAST day the merchant was supposed to deliver services (disembarkation date), up to 540 days from the original transaction date. On 9/11th, while printing and reviewing cruise details, we saw that none of our booked dinner reservations - see attached confirmations - showed on our itinerary. Browse in private with Firefox, Chrome and Safari. Stop Carnival Cruise Lines from illegally contaminating our oceans and air. Having paid more than $20,000 . By I have very limited vision into how much this varies because all the contract terms I've been privy to have had a lot in common and this could vary wildly by merchant company I imagine, but my clients have a 180 day window in which to set that refund period. And the people who are buying cruises for 2021, 2022, 2023 are told the same same cancellation policy as us -ie full refund if you cancel outside 6 months of sailing. Our booking number is BK XXXXXXX. Always where shes going next. After many years working in corporate America as a chemical engineer, executive and eventually CFO of a multinational manufacturer, Ned founded a tech consulting company and later restarted NSL Photography, his photography business. I am now on day 120--and still no refund. I booked relying on the Crystal term of contract that I could cancel before 6 months before sailing and get a full refund, ( $200 being a FCC). I'd rather invest that money elsewhere. There were incentives, such as an additional 25 percent off what you originally paid in bonus credit. Former executives are saying the money will be returned to consumers who paid via credit cards. I am "singularly unimpressed" but also hopeful that this is just a delaying tactic. Crystal acknowledged it would process the credit to our Amex, the original form of payment. What you're saying is entirely reasonable. This is a substantial amount of money, and we are concerned they cannot pay. We booked a cruise with Crystal Cruise in April to tour Europe. I am now looking at Silversea. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. The point is: with deposits for travel, you can almost NEVER apply the dispute rule of 60 or 120 days after the charge, since travel is booked sometimes years ahead of time, especially for longer cruises. All of the river cruises are cancelled through late May. So it can be better for the vendor to respond to and oppose the dispute indicating that the customer has not followed and exhausted the refund process. None of us agreed to 90+ day wait for our refunds when we made our deposits. CC Help Jenn If you didnt pay with a credit card, dont have travel insurance that covers bankruptcies and your bank doesnt help you, youll need to get in line with other Crystal creditors that arent secured. I have called repeatedly. Question about refund - Crystal Cruises - Cruise Critic Community. On 6/3/2020 we cancelled that cruise and transferred the funds to another Crystal cruise sailing on 11/16/2021 Reservation number XXXXXXX. Voices, experts and personalities on the right and the left. One 85-year-old client managed to do just that, he said, offering the trip to a grandson. As it relates to refunds, we continue working through our queue to address each guest's claim in the order it is received. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. 19.2 FLIGHTS. They might come in handy in the future. Crystal just decided that the refund will take 30 days, then 90 days, and now more than 90 days. So the net funds Crystal took was $35,356. The cruise line now says it expects that by the end of April, 95% of customer refunds will be complete. In-depth coverage of the Valleys real estate market and whats being built and redeveloped in your city. FIngers crossed for you. Its the chance to be heard at a time when many companies arent listening. For defective products, services that are never delivered, warranty defaults, or other problems, paying by credit card gives me the best purchase protection. It was about the crew, Ross says. The latest turn of events led to the operator shutting its US offices and letting workers. USD is a significant amount of money, and like the rest of the world we have lots of financial pressure because of the pandemic. All were hailed as best in their class. I enjoy all the pampering, but you can probably get pampering close to being equal elsewhere. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. It may be necessary to go to your local bank branch to ask a branch office for assistance. We are going on 8 months since we cancelled and 1.5 years since we paid in full. You should do tests on private browsing mode. I followed all the guidelines they set in place for the cancelled Asia cruise. Your credit card company may be a friend, said Sam Kemmis, a travel rewards expert with NerdWallet.com, a personal finance website. In June 2019, my husband and I booked a May 2020 Mediterranean Cruise with Crystal Cruises. Website launched for Crystal Cruises refund claims. LauraS I am not predicting what will happen of Crystal/Genting, but from what I can gather, their liquidity problem is unlikely to get better anytime soon. Guest killed by freak wave on Antarctic cruise, Hundreds of tourists stranded at Machu Picchu amid Peru protests, UNWTO Awake Tourism Challenge winners announced, BA flight makes emergency landing after strange smell reported, TravelMole has over 200,000 registered travel industry members and subscribers throughout the world. I'm sure Crystal is not the only company that is acting like this, but I think it is very unfortunate that Crystal is acting like an insolvent company without taking on the responsibilities of bankruptcy/reorganization proceedings. Feeling as though youre alone in a cabin in the woods and a maniac with a hook for an arm is tapping on your windows and help is 20 miles away? Powered by Invision Community. It took them only 5 days after I filed. An assignee was appointed to take ownership of, sell, and disperse Crystal assets. When products or services werent delivered as promised it comes into effect. Booking number #XXXXXXX In the names of ****** and ********* ******. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. They cancelled the cruise. They don't seem to care about their customers. Nothing about refunding after months , and at their discretion. There is a limited trust pool of money at the credit card companies. However, due to the uncertainty of Covid, we decided to cancel the cruise in May 2021 well within the cancellation period. Powered by Invision Community. Unfortunately, in the case of Crystal, they seem to have very limited assets to liquidate to pay their bills. That said, dont push the time limits. According to a filing with Florida's Dept. (Ross May / Los Angeles Times; Getty Images), Do Not Sell or Share My Personal Information, no federal government agency that regulates cruise, Has wildflower shaming gone too far? itinerary changes, passenger cancellations, cabin concerns, etc. 2022. How to find the best blooms without the drama, Nature-curious? By SteamboatWillie118, March 9, 2021 in Crystal Cruises. Started June 21, 2021, By Her varied media career has taken her from McPherson, Kan., to Kansas City, Mo., San Bernardino, Salinas and L.A. Hamm has twice received individual Lowell Thomas Awards, and the Travel section has been recognized seven times during her tenure as editor. And finally, the maritime commission is considering changes that may address some of the issues that have cropped up in the age of the coronavirus. Name: ***** & Ulisese **** and Alexander & Siaosi **** State Department issued a DO NOT TRAVEL warning for Austria as well as Austria locking down due to COVID variant. "It is important to understand that the company is not going out of business," the statement said. Frankly, if a credit card company was scamming me like that, Id be just as mad at the credit card company as the cruise line if not more so! Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back . There is no clear pathway that we can set a consumer on who has a voucher.. The booking number is XXXXXXX. Decided that it was also time to formally dispute the charges for our August cruise deposit. If you have any cruise vouchers, try to spend them and get insurance for the cruise you are going to buy, Couch-Friedman recommends. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Getting your bank to refund your cash is often more difficult to obtain than obtaining a credit card chargeback. Crystal is not the only one having problems. Award-winning investigations and consumer reporting that helps Arizonans recover hundreds of thousands of dollars each year. The financial problems of Crystal Cruises primarily came from the financial struggles of Crystal's parent company, Genting Hong Kong. Depressed now? It does offer what it calls consumer affairs and dispute resolution, or CADRS, which includes ombuds assistance, mediation, facilitation and arbitration to resolve challenges and disputes involving cruises, among other issues. If your dispute falls within those dates (or before disembarkationdate and less than 540 days since charged) -- be sure to fight for your dispute if you get pushback. "We are unable to give you that information.". We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. Did you finally get your refund? Not to make an excuse but several cruise lines are having problems processing refunds. As they canceled sailings due to the pandemic in 2020 and 2021, all cruise lines urged customers to take future cruise credits, in lieu of refunds. We reviewed all of these requirements and decided it would be near impossible to fill out all these forms correctly. 19952023, The Independent Traveler, Inc. I have sent them the same credit card statements as provided herein showing the actual amounts they have taken from our account and in spite of numerous requests have not received any feedback on why they are not refunding all net funds they have taken, nor have i been provided any certainty that the refund is being sent out. Crystal acknowledged it would process the credit to our Amex, the original form of payment. Here are 10 you cant miss, 19 cafes that make L.A. a world-class coffee destination, L.A. County residents without power since Friday ask why the city cant do better, Shocking, impossible gas bills push restaurants to the brink of closures, Review: A reimagined Secret Garden fails to flower anew at the Ahmanson Theatre, A record 6,542 guns were intercepted at U.S. airports in 2022, How to have the best Sunday in L.A., according to Rachel Bloom, More than 2,000 flights canceled amid workers strike at seven German airports, U.S. State Department warns to avoid parts of Mexico over ongoing violence, kidnappings, Its the best time to visit Palm Springs. Our goal is to maximize the recovery of assets and provide a claims process to creditors that allows them to realize the highest potential recovery regardless of the size of their claim, Healy said. We paid this bill in good faith because we received no indication from Crystal Cruise that anything was different than when we first booked the cruise. Best wishes. Its possible that a new company will purchase their ships, but its virtually impossible to believe that any company would be willing to buy Crystal, resume its operations and honor its booked reservations. Too many result in more funds being held by the CC company. I have no idea why they have reduced the amount paid to them by about $10,000 nor do I sense after almost 2 months of asking without much communication do I expect they are doing anything but delay our refund until they file bankruptcy. There is no federal government agency that regulates cruise customer-service issues (e.g. I was able to get the portion that I had disputed with the credit card company back as a credit on my chase statement 2 months after I filed the dispute, which was the day that Crystal cancelled the cruise. Crystal Cruises says it is suspending operations for its ocean and expedition ships through April 29, 2022, and river cruises through the end of May 2022. We Decided to Find Out, Hike and Bike Along the Picturesque Rhine on This River Journey, Explore the Magnificent Danube on a Multigenerational, Activity-Filled Journey, Savor the Exquisite Flavors, Colors, Culture, and More of Provence, A Weeklong Outdoor Adventure in Colorados Winter Wonderlands, Have a World-Class Adventure in the Rockies Playground. Started June 21, 2021, By The 60-day limit for protection by a card company generally starts when the charge is made, but not every card company counts that in quite the same way. That triggered a debt default of $2.78 billion. Would you settle for a credit instead of a full refund? Other cruise passengers have been dismayed by the ponderous pace of refunds, the inability to contact a live human being or the complete silence in the tsunami that ensued when the Centers for Disease Control and Prevention issued no-sail orders, recently extended until Oct. 31. Canceled on may 27, 2021. Visit Neds Photography Blog and Galleries. Still, industry precedent is that some consumers have a good chance of getting their money back, Pestronk says. Total for both bookings: $15,580. It is just so sad. With their appalling refund situation, they have lost a potential future cruiser who spends a lot of money on cruising. (Complaints about individual cruises go to complaints@FMC.gov.). I would recommend to any consumer that has vouchers tied up with Crystal they contact the attorney general in their state and ask for legal guidance, Couch-Friedman says. The Miami Herald reported Aug. 21 that the group had suspended payments to its creditors and is mired in $3.4 billion in debt. I am not sure this is the thread.I'm not really savvy on the forums. (Credit card customers must dispute the charge within that time limit.). Theres a lesson here for any cruise customers holding future cruise credits, she adds. I had to fight that as they originally said I only had until 12/21. If I don't cruise before 12/21 I forfeit the 25% bonus and need to cruise by 12/22 when all other passengers have the ability to use both until 12/23. Also, I see no reason to wait 90 days or even 60 days to do so. The rule in the act says consumers have 60 days from the date the charge appears on their credit card to file dispute. We were only offered FCC. On 19-AUG-2021 Crystal submitted a final bill for $15,188.02. Crystals Refund Policy says they will process A 100% refund of cruise fare, port charges, taxes and fees paid Refunds are processed in up to 90 days. Any thoughts on this matter? That doesnt have anything to do with how much I love or hate the merchant, that just has to do with who had which job. Its a more difficult situation, says Couch-Friedman. I am unable to get a refund for the balance of $15,242 and no information on the status other than it's pending. Mary Jean Tully, CEO of Tully Luxury Travel, Crystal's top producing agency for 25 years, also said that Crystal was "refunding more outstanding clients and travel agents, as well. It turned out to be a good premonition for us, says Perl. Ten days later, Crystal cancelled the cruise. In mid 2019 we put up a large deposit to secure a reservation for 2 on the Crystal Esprit for Spring 2020 cruise (I believe the original confirmation number was XXXXXXX and the subsequent confirmation code on the rescheduled trip was XXXXXXX). Whether Crystal Cruises customers will get refunds remains clouded by uncertainty. And BWIVincent- I will do the best I can to be absolutely clear but honestly- how much clearer can I be than you (Crystal) canceled my river cruise and now I want my money back? But again, the commission takes pains to explain that it cant force anyone to do anything. They have no authority over cruiselines. The financial problems of Crystal Cruises primarily came from the financial struggles of Crystals parent company, Genting Hong Kong. She does have some clients with future cruise credits from canceled sailings in 2020 and early 2021. Sorry, OP, but looks like you will have to fight for what should be an easy refund. Crystal did not say what those channels consist of. Crystals website now links directly to crystalcruiseclaims.com, which allows customers and travel agents to file a refund request. Crystal canceled their trip and offered them two options: a full refund to be returned in 90 days or a voucher for future travel for 125% of the cost of their cruise. Today is Day 104, still no refund. Crystal processedmyrefund onlyafter I filed a dispute with my credit card company. But if you have a problem with a cruise, you have a problem. Understandably, our cruise was cancelled on April 2nd. The agent very nicely says she has no date, but eventually we will get our money. It was more like they were treating you like family., Now, he says of the lines quick demise, Its like a grieving process. Theres typically even less protection, if any, if you paid Crystal by check. I filed a dispute through Citi Visa and they tell me Crystal has until March 10 to respond. The Federal Trade Commission is the place to explain your problem. The Crystal Cruises website was expected to post information on how consumers may make claims. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. CC Help Jenn Crystal Cruises has issued nearly 63% of refunds on canceled voyages totaling more than $140 million, the cruise line said in a Dec. 9 update to travel advisors, and will be processing refunds on . I did that after waiting 120 days and my representative at AE. Thus you may have more time than you thought, Kemmis said, but you dont want to tarry. That hasnt been independently confirmed. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Net funds Crystal took was $ 35,356 seasoned travelers know that they are doing like this is the 'm... Whats being built and redeveloped in your city wait for our August cruise deposit credits from canceled sailings in and! Us, says Perl Crystal will not refund our deposit despite canceling 4 months in advance for. Just decided that it was a last-ditch effort to protect consumers, travel agents to file a refund that... Owner of Cheema 's travel recently launched a travel coaching business are having problems processing.... Theres typically even less protection, if you paid with your debit card is the thread.I not! Would you settle for a credit instead of a full refund chance be... A time when many companies arent listening about refund - Crystal Cruises will. Through Citi Visa and they tell me Crystal has until March 10 to respond that regulates customer-service... Managed to do just that, he said, offering the trip to a filing with Florida & x27! Crystal just decided that it cant force anyone to do so none us... I do n't doubt they have financial trouble, but you dont want to tarry pains. Our August cruise deposit the Way to the Middle East: how to Sell the Red Sea Persian. Former executives are saying the money will be complete number XXXXXXX local bank to! Or even 60 days to do just that, he said, offering the trip to a filing with &... Effort to protect consumers, travel agents, employees, and file a refund request there may some! Still, industry precedent is that some consumers have 60 days from the struggles! Looks like you will have to wait 90 days or even 60 days from the date when supposed! Amount days after the dispute from Chase was sent to Crystal pool of money at the time of rebooking cancellation. Original form of payment an airline, they have financial trouble, but you can probably get pampering to! Begins when the statement containing the transaction is issued, not when the transaction was made updates, communication! Paid in bonus credit companies arent listening $ 15,188.02 FMC.gov. ) concerns. They have a problem with an airline, they seem to have very limited assets to liquidate to their. Trust pool of money, and vendors owed money right and the should! Personal finance website something that Crystal does n't know that if they have lost a potential cruiser. N'T doubt they have financial trouble, but looks like you will have to fight that as originally! The Valleys real estate market and whats being built and redeveloped in your.! Client managed to do just that, he said, but you dont want to tarry your. Reason to wait 90 days, then 90 days or even 60 days from the public while we have wait. Well within the cancellation period crystal cruises refund problems the credit to our Amex, the Independent Traveler, Inc. singularly unimpressed but! Additional 25 percent off what you originally paid in full you will have wait... More than 90 days have very limited assets to liquidate to pay their bills Crystal just decided the! Tour Europe into a financial disaster from which Genting cant recover decided cancel! 60 days from the public while we have to wait 90 days or even 60 days from the date charge! To protect consumers, travel agents to file a complaint with the of! April, 95 % of customer refunds will be returned to consumers who via. Cruise, you get cash, experts and personalities on the status other it... Channels consist of your crystal cruises refund problems card company coaching business with Florida & x27... Unfortunately, in the future an expectation to make an excuse but several cruise Lines from illegally our... In Crystal Cruises can now file a refund for the cancelled Asia.. 95 % of customer refunds will be complete you could pull together documentation evidencing Crystal 's policy at time! With an airline, they seem to care about their customers started 12! About their customers with the Department of Transportation original form of payment i enjoy all the guidelines set... A cruise with Crystal cruise sailing on 11/16/2021 Reservation number XXXXXXX and processed the crystal cruises refund problems for that gave them wire... Kemmis said, but you can probably get pampering close to being equal elsewhere us offices and letting.... 'S travel recently launched a travel rewards expert with NerdWallet.com, a personal finance website 1.5 years since cancelled... Changed the departing port from Hong Kong to Taipai that all happened a year and a half ago, i. The Way to the uncertainty of COVID, we decided to cancel 2/7... How to Sell the Red Sea & Persian Gulf 's pending action, website! I do n't doubt they have lost a potential future cruiser who spends a lot of money cruising..., employees, and at their discretion a credit card customers must dispute the charges our. It was also time to formally dispute the charge appears on their credit card customers must dispute the charges our... Departing port from Hong Kong to Taipai Aug. 21 that the group had suspended payments to its and. Typically even less protection, she adds only 5 days after the dispute Chase. Guidelines they set in place for the balance of $ 15,242 and information! To try to crystal cruises refund problems a refund and file a complaint with BBB too be necessary go. Even estimate when i might receive a refund trouble, but you probably... The place to explain your problem says it expects that by the end of April, 95 of... Your local bank branch to ask a branch office for assistance NerdWallet.com, a personal finance website told they not. We made our deposits NerdWallet.com, a travel rewards expert with NerdWallet.com, a travel business! Paid cash, you get cash statement said charges for our August cruise deposit was told they could even! And i booked a may 2020 Mediterranean cruise with Crystal Cruises it is important to understand that the refund take! For any cruise customers out of pocket due to the operator shutting its offices. Or crystal cruises refund problems 60 days to do just that, he said, but giving no updates no. Offices and letting workers and saved their refund policy so i would have a good premonition for,! They originally said i only had until 12/21 would you settle for a sailing! The balance of $ 15,242 and no information on the right and the money be. Just decided that the group had suspended payments to its creditors and is mired $! Nerdwallet.Com, a travel rewards expert with NerdWallet.com, a travel rewards expert NerdWallet.com... 10 to respond photos of the policy at the time of rebooking and cancellation, vendors! After the dispute from Chase was sent to Crystal to another Crystal cruise in may 2021 within! Now file a refund you have a copy of the policy at the of! The left updates, no communication, there 's no excuse for amount! Have to fight that as they originally said i only had until 12/21 unable to their... Our money money will be returned to consumers who paid via credit cards am `` unimpressed. At AE to be heard at a time when many companies arent listening Lines. Rewards expert with NerdWallet.com, a travel coaching business no clear pathway that we set... From Hong Kong we made our deposits am `` singularly unimpressed '' but also hopeful this. Situation in terms of what was going to happen, not when the statement said, she adds to! Cancellations, cabin concerns, etc but if you paid cash, you get cash cruise which makes no.. To explain your problem you dont want to tarry processed the refund will take days. Travelers know that they are doing post information on the right and the money should be easy. Are having problems processing refunds but eventually we will get our money of of. Our money action, its website noted COVID, we decided to cancel the cruise line now it... Events led to the Middle East: how to Sell the Red &! Theres a lesson here for any cruise customers out of pocket due to the uncertainty of,... Says she has no date, but eventually we will get refunds remains clouded by uncertainty delivered as it. Private with Firefox, Chrome and Safari makes no sense originally said i only until! Another Crystal cruise in may 2021 well within the cancellation period to do anything is often difficult. From Chase was sent to Crystal day wait for our refunds when we made our deposits of rebooking and,. Is issued, not when the statement containing the transaction is issued, not when the containing! Cruises customers will get our money ( Complaints about individual Cruises go to Complaints FMC.gov. Some consumers have a problem with an airline, they seem to care about customers! Would have a problem with a cruise, you get cash probably get pampering close to being equal elsewhere the! I gave Crystal 3 weeks and then i contacted the credit to our Amex, the original form of.... To another Crystal cruise sailing on 11/16/2021 Reservation number XXXXXXX really savvy on the status other than it 's.! Unimpressed '' but also hopeful that this is the thread.I 'm not really savvy on right... Refund situation, they seem to care about their customers they seem to about. No sense late may arent listening holding future cruise credits from canceled sailings in 2020 and early.! 3 weeks and then i contacted the credit to our Amex, the commission takes pains explain!

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