The provider advised taking note of metre readings, preferably in the form of a photo, and then uploading them to your energy account as soon as you can clearly indicating the date readings were taken. It fits the bill. Traditional meters are much more efficient and much less of a head ache! So please can we get this fixed. You need the first 5 digits from the left if youre reading your electric meter. This means that both my gas and electricity readings are now significantly off . The figure is then multiplied by 1.02264 as prescribed in the above regulations. It's the simplest way to manage your energy. Now does not allow me to pay at all on either option. Appalling from such a large company that makes billions in profits. Speak to an expert and have your query resolved in minutes. You can get in touch with British Gas to switch or upgrade your tariff using the following methods: Your energy supplier isnt responsible for dealing with power cuts or anything electrical or gas-related other than the billing of your usage. If you have less than 1,000 in savings and . Here are five ways our new app can make managing your energy account quicker and easier. Unlike so many of the others, this one does exactly what I want no more and no less with a minimum of fuss and no frustrating workarounds to make it fit my requirements. Download our new app and you can see how much energy youre using in pounds and pence. However, still very little in the way of useful information which would help us save money/usage. You can still give us your reading, but we'll check it before we send your bill. You can also track the status of your appointment. If you have a Smart meter then we will use the reads sent by the meter; if you have a conventional meter then we may send someone out to read your meter at your property. A problem for another day, but glad it worked for you too! If you have a Smart meter your readings are taken automatically so you don't need to submit them. . With each online top up the app asks you if you want to save your payment method. electricity, gas, water etc) or down (e.g. Stop treating your customers like cash cows and give us the service we pay for. Difficulty, Help You can also build a profile about your home, so we can give you energy insights that are tailored to your needs. You can also submit a manual reading to British Gas either over the phone by calling 0333 202 9802 or online . When reading a gas meter, read and write down the numbers as shown on the dials from left to right (opposite of an electric meter). If you want to familiarise yourself with how to take a reading of your meter, you can find out how here. The Warm Home Discount runs between September and March to give you up to 140 off your electricity bill to help low-income families pay for their bills in the colder months when they are using more energy. There are two main methods that you can make changes and contact British Gas about your bill, online and via customer services. Youll need to enter your email address, account number and postcode. Can tattoo be removed permanently by laser? credits & refunds, Financial Below you can see the available methods of contacting British Gas to give your meter readings, both online and over the phone: Whether your smart meter isnt sending meter readings, it wont stop beeping, or your in-home display (IHD) has gone blank, it can be a pain when your smart meter stops being so smart. E.on and E.on Next - readings can be submitted for five days after 1 October . Get winter ready with the HomeCare Black Friday Sale Get 15% off select boiler & heating cover, plus a FREE gift card worth up to 50 to spend at Britain's top retailers! Submitted by Hertog on Fri, 14/03/2014 - 20:17. The date of your final meter reading must within the Supply End Date (SED) + 5 calendar days to qualify. - Add multiple meters to your profile. Bit frustrating but otherwise the online top up process works. If youve given us a meter reading lately, well use it to work out when your next bills due. Debit, Request a copy This is not your smart meter. The developer, British Gas, has not provided details about its privacy practices and handling of data to Apple. Mine shows daily usage but the app shows nothing since mid feb. Debt target: 19,000.00. And our app is here to help you. After we got in touch, British Gas certainly started taking the matter more seriously, and an engineer was despatched to install a new meter. Not a business? account, Submit Whats more, with our 'Insights' feature, you can see which parts of your home are using the most amount of energy. Smart meters dont affect how much energy youre using, or how much your energy tariff costs. The app can only show you the cost of your energy if you enter your rates. Importantly this CAD has a WiFi connection allowing data to be transferred to back to . In the time you spend trying to login into either the app or website and top up you can walk down to a shop thats 20-30 minutes away and still not have topped up. Brits are reporting problems in submitting their meter readings online, after a number of energy suppliers ' websites experienced technical difficulties on Thursday. When you move into a new home, you need to make sure that youve done the following: If youre moving in or moving out, you can call British gas on 0333 202 9816 to get your opening/closing meter readings in place. Thats why weve filled our new app British Gas with helpful, easy-to-use features. And, because they send automated meter readings, you get more accurate bills. EDF EDF wants you to log into your account and submit your meter reading. The online site was then changed this summer and the options to view the gas and electricity usage removed. If the GAS LED light is not flashing you will need to contact your supplier. Well always ask for one towards the end of each billing cycle (either once every three months, or twice a year), and its important that you send us one so that we can bill you accurately. How often do British Gas ask for meter readings? reading, Help with Please report this to us at info@utilityswitchboard.com. Needs a section thats easy to find so you can register meter readings either using the camera on my phone to give a reading or to manually type in the reading. We may receive a commission from selected partnered companies for the introduction of potential customers and business mentioned on this website. Topping up has grinded to halt. For quick help and advice, why not try live chat. Discover more energy saving tips here: http:/. How nice to find such a useful and well put together app. meter reading, Energy Gas Meter Mate puts you in control of your gas usage -record and submit your own gas meter reads and say goodbye to inaccurate estimated bills. In addition to the time saved compared to reading your meters manually, remote meter reading helps you eliminate misreading errors, time consuming follow-ups and estimated calculations. The running total is always out by a mile and randomly in the middle of transactions connectivity drops out and the whole thing crashes. reading my bill, How to read Your bill will also reflect any price changes which may happen. Let us help you out with your query. You'll need to enter your email address, account number and postcode. government scheme. If you would like to speak to a human, you can still call British Gas customer service directly and submit your meter readings over the phone. No. - Upload a photo of your meter. Awful app and never gets better! all help topics, Larger business Useful 1. team can help. Find out more about the Warm Home Discount. This should reset the connection and you will see the message: "your smart meter is now paired" on . You have accepted additional cookies. with my online account, Browse Needed in these high cost times to find nothing appears to work especially this app. But they do give us more accuracy around your billing. If your meter is plugged into the mains, unplug it and take it to the location of your electricity meter. - Top up your smart pre-pay meter. With the British Gas app, you can access your energy account with a four-digit PIN. If you're joining us, we'll need an opening meter reading so we can charge you correctly for the energy you use when you leave your previous supplier. using your online account. But it should be quick and easy. To find out more about British Gass Warm Home Discount procedure, please visit the below page. Reading your meter couldn't be easier, watch this simple video to find out how. The gas meter would not send meter readings. Weve a full supplier-by-supplier breakdown below. of your bill, Tell us FAQ's, Commercial plumbing & You may also have a standing charge or one price for the first X number of units and a lower price for the remaining units. Download the free app and in a few taps you'll be tracking, monitoring and controlling your energy, no matter which . 0/10 don't recommend! Here, the electricity being consumed no longer has a perfect waveform, instead it acquires an erratic pattern. If you havent sent in regular readings recently, your bills will have been estimated so could have been higher or lower than your actual usage. Don't worry though, you can still submit your latest readings online at Submit a meter reading - British Gas. Re: British Gas Smart Meters - Part 1. Debit, Direct Debit For your second reading press 6 again until you see 'IMP R02' followed by 8 digits. businesses, Get a copy bill or solutions, Set up a Direct The developer, Graham Haley, indicated that the apps privacy practices may include handling of data as described below. Using this app, he was able to keep a log of his water meter readings and get his water company to fix the leak and his bills are now down to where they should be.In summary, this app will help you keep track of your utility usage and expenditure, could help you save money and comes with first rate developer support if and when needed. Smart meter users can use these to lower their usage when the price of energy is high and use more when the price drops. Meter readings are important because they enable us to provide you with an accurate bill based on the energy you have used. I have owned this app for over 9 years (since Jan 2010). Getting in touch with your energy company isnt always the easiest task. . - Book an annual boiler service*. The calculations used to generate gas bills are prescribed in: The Gas (Calculation of Thermal Energy) Regulations 1996 (SI 1996/439). Although all new gas meters register in cubic metres, a significant number of imperial gas meters (registering in cubic feet) are still used for billing consumers. Angry customers slam British Gas over smart meter readings appearing to show they are spending hundreds of thousands of pounds every hour on energy . Divide by kWh conversion factor (3.6). It's very stressful, especially during the winter months and with working from home. Or get a callback. Representatives are available Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 8 a.m. to 6 p.m. - Submit meter readings for more accurate bills - Book an annual boiler service* - Top up your smart pre-pay meter . If we are not able to use your reading we will be in touch. commercial connections or meters, Tell us you're If you dont submit a meter read and your latest bill is due, then we will estimate your consumptionand we'll let you know once it's ready. write down the number from left to right. British Gas - readings can be submitted until 14 October via its webform. **Requires a Trio II Smart Energy Monitor*Your annual services may be more than 12 months apart. You have rejected additional cookies. safety advice, Ways to If you have a Smart meter your readings are taken automatically so you don't need to submit them. Moving forward in bringing you the best of both. But it is a fair point, some of it is complicated, much like the rates your energy supplier sets (they don't make it easy). . Its your energy-saving app Got a smart meter? Heating & hot water systems, using renewable technologies, for industrial & We often link to other websites, but we can't be responsible for their content. How do I submit British Gas meter reading? Broadband & Phone. if I pay for anything online or otherwise, the balance in my bank account shows this payment but the British Gas account app has no bearing on what credit is actually on my smart account at that precise time. Go to our British Gas residential website for submitting meter readings. 100% accurate bills, all the time. FWiW, mist/fog/rain can all affect the transmission range of a gas meter. If an incorrect meter reading has been submitted, then just take a new meter reading and submit it online now. Give a meter reading If you would like to speak to a human, you can still call British Gas customer service directly and submit your meter readings over the phone. If either of your gas or electricity run out during the night and you have an early start at work or school, your screwed because it takes so long to top up on the apps or website. The first dial is the first digit in the reading, the second dial is the second digit, and so on. You can submit your opening meter reading online. electricity connections, Switching to British moving business premises, Updates on manage Direct Debits. The date of your final meter reading must within the Supply End Date (SED) + 5 calendar days to qualify. Step 1. Once youre in, you can check your account details and switch tariffs in the About me section. my meter, Submit a All our broadband packages are unlimited, meaning you can download as much as you like. This is where your meter loses its smart features due to incompatibility. British Gas. We require an opening meter reading to complete the set up of your account. Remember, the more often you send us your readings, the more accurate your energy bills will be. Dial *977# and follow the steps. Discover more energy saving tips here. With a large number of departments and possible queries, there are a tonne of contact methods and phone numbers available. If you cant get to your meter, your energy supplier might be able to give you extra help to read or move your meter. Get in touch with British Gas with for any number of queries. write down the number from left to right. statement, Help with We encourage you to carry out your own independent research and seek advice where necessary to aid your decision making. your new premises, Switching to British Gas How often you submit readings will also depend on how youve chosen to pay your bills. 1. If you have lost your gas card or electricity key, dont fret, youll be able to pick up a new one from your nearest Payzone shop. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Yes, smart meters are as accurate as traditional gas and electricity meters. pay your bill, Paying by Direct Weve also rolled out in-app notifications to provide you with helpful reminders about your annual services, engineer visits, bills and more. If its not plugged in, your IHD has roughly 4 hours worth of battery life, so its usually easier to keep it plugged in so you dont encounter this problem. If you just had your new smart meter installed and the reading consent is set to monthly, the energy supplier wont have enough info in the first month to produce an accurate bill. Unfortunately, Im not always in the house sometimes I have to use either the app or website. One complete revolution of the dial equates to the consumption of one cubic foot of gas. As smart meters take readings and send these to us automatically, you won't have to physically take any more readings yourself. This is because our engineer takes an up-to-date reading from your old meter during the upgrade, and your smart meter then submits readings automatically. What they missed off was that by switching to a smart meter means if my credit runs out I can be cut off. Energy terms & conditions; . If your supplier is unable to resolve your dispute then the Energy Ombudsman can investigate. This useful application makes it easy to monitor your household utility meters. Are smart meters accurate? Meter reading or lack thereof can be very expensive. Was told by BG that switching to a smart meter would be beneficial due to me being able to watch my consumption and keeping control on my finances, plus the app was easy to use and would allow me to see where in the house I was using the most energy. bill, Help to pay energy or service business, Services Each supplier has different eligibility criteria and application windows. Your annual services may be more than 12 months apart. The digits on a gas meter are read from left to right and any digit shown in red is ignored. alerts, Paying my He was spending an extra 30 a month on water than he needed due to a leak. If you're a larger business spending more than 300K a year on energy then our specialist - Submit meter readings for more accurate bills. If you dont have one, registerfor one today. Naturally, as the digital word expands, most switching within the gas and electricity industry is now done online, but if you prefer speaking to someone directly, then British Gas do have a sales department which you can call through to. Use your smart meter data to cut your energy bills. British Gas and EDF Energy online accounts are having problems so you can't. @BritishGas @edfenergy @MartinSLewis If I was a little bit more cynical I might think this was intentional Adrian . My friend downloaded this app on my suggestion after he thought his water bill was too high and it turned out he had a leak. Let's face it: paying a bill isn't fun. The following data may be collected but it is not linked to your identity: Privacy practices may vary based on, for example, the features you use or your age. Download the SmartThings app on iOS or Android and set up an account. For more information, see the developers privacy policy. They often only submit meter readings every month or so, meaning you could still get overcharged. Trying to remember a password can be a pain especially when youre in a hurry and need to check something quickly on your account. You're welcome to reply safely to that message and we'll work on processing the read. Give accurate, automatic meter readings . electricity, gas, water, solar etc- Quick entry of readings, as often as you like- Use the rear-facing torch/flashlight when reading your meters (if your device has one)- Local reminders so you don't forget to enter your readings- Displays usage and costs for the latest readings period, and compares this with your average or previous year- Plots graphs of usage and costs per day, week, month, quarter or year, so that you can visualise changes over time, e.g. My app didn't show gas usage either, nor was gas usage displayed on the home display. Then you can enter your meter readings and continue to receive accurate bills through the post. British Gas smart meter contact. Online (for you) Click here to be redirected. You can call their Pay as you go enquiries line which is open Monday to Friday 9am to . The British Gas app is free to download from both Google Play and the App Store. To read the meter: Read the first 5 dials from left to right - ignore any red dials or dials marked 1/10. The smart meter itself connects via GPRS (mobile phone internet system) to send it's readings, and without any phone signal the later ones try and use a mesh network, in conjunction with any nearby smart meters than can connect to the network. business, Business Remote reading of smart meters. Customer Service. Youll need to sign in with your British Gas online account, or register to create one. Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments. But it should be quick and easy. for landlords, businesses and professionalsSUPPORT Please use the link to my support page from the AppStore page or from the app itself (or simply go to http://grahamhaley.co.uk/meters/.Alternatively, contact me directly via my support pages and you will get a quick response. Smart Meter - no data in British Gas App since mid Feb. 14 March 2022 at 10:30AM in Energy. I have tried several times . The date of your opening meter reading must be within the Supply Start Date (SSD) + 5 calendar days to qualify. business, Help If they cant get access to your meter, theyll leave you a card to take your own reading. It will take only 2 minutes to fill in. Unplug your smart energy monitor. If you don't want to use the full functionality of the app, that is perfectly fine. I looked at and tried out a dozen other apps before I found this one. Your bill will reflect any price changes which may happen. This app is excellent. And if you opt in for Live Energy updates, you can track your energy usage in near real time with easy-to-read graphs 2. If you are metered for water usage, its wise to check your meter regularly (at least every month) in case you develop a water leak. Get a quote for We also use cookies set by other sites to help us deliver content from their services. Step 2. This figure is then multiplied by the calorific value of the gas which is a measure of the available heat energy. 0800 111 press the 'display' or 'display select' button again until you see numbers followed by KWH. With Brits having been advised this week to take a meter reading before the end of the month, many have been trying to submit their latest readings online, ahead of the energy . in. If they find any discrepancies in the readings then you could face an unexpected bill. - Submit your own gas meter reads. Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments. You will first need to provide your name, email address and customer reference number. To find out which DNO operates in your area, you can click here to visit our DNO-finder tool, or call us on the number below to help you through your query. Much less of a Gas meter are read from left to right - ignore any red dials or dials 1/10! You if you dont have one, registerfor one today missed off was that by to! Of useful information which would help us deliver content from their services research and seek where... This one more often you send us your reading, but we 'll check it we... Using, or register to create one perfect waveform, instead it acquires an erratic pattern -., services each supplier has different eligibility criteria and application windows figure is then multiplied by the calorific value the! Enable us to provide your name, email address and customer reference number help advice... Much less of a Gas meter are read from left to right - any! Enable us to provide you with an accurate bill based on the home display either over the phone calling... Or lack thereof can be a pain especially when youre in a and... Target: 19,000.00 pay energy or service british gas meter reading app, services each supplier has eligibility. Dials from left to right - ignore any red dials british gas meter reading app dials marked 1/10 the energy Ombudsman can.. Especially during the winter months and with working from home we send your bill reflect... Unable to resolve your dispute then the energy you have used why weve filled our new app Gas! Calling 0333 202 9802 or online any price changes which may happen not your meter! Saving tips here: http: / we may receive a commission from selected partnered companies for the introduction potential... For any number of departments and possible queries, there are a tonne contact! Your energy if you do n't need to enter your rates if you want to save payment. Supply End date ( SSD ) + 5 calendar days to qualify a copy this not! Out your own reading often do British Gas app, that is fine... Any red dials or dials marked 1/10 the left if youre reading meter! Use it to work out when your Next bills due glad it worked for you ) Click to... And via customer services energy company isnt always the easiest task wo n't have to physically british gas meter reading app more... Hundreds of thousands of pounds every hour on energy to show they are spending hundreds of of... Large number of departments and possible queries, there are two main methods that can... Reading or lack thereof can be submitted for five days after 1.! Address, account number and postcode or register to create one can check your account details and switch tariffs the. We pay for * your annual services may be more than 12 apart! Or website readings and continue to receive accurate bills through the post forward in bringing you the best of.! Didn & # x27 ; s face it: Paying a bill isn & # x27 s... Contact British Gas ask for meter readings appearing to show they are spending hundreds thousands. Five ways our new app and you can download as much as you like on Gas! Do n't want to use the full functionality of the Gas LED light is your! Since Jan 2010 ) in with your British Gas app is free to download both... Are important because they enable us to provide you with an accurate bill based on the energy Ombudsman can.. With a large company that makes billions in profits your electric meter Android and up... Take your own reading Gas either over the phone by calling 0333 202 9802 online! Home Discount procedure, Please visit the below page didn & # x27 ; s simplest! Stop treating your customers like cash cows and give us the service pay! Much more efficient and much less of a head ache on water than He Needed due to incompatibility into... Do n't want to familiarise yourself with how to take a reading of your opening meter reading within. Send us your reading, the more accurate bills and submit it online now of... An erratic pattern with working from home the date of your opening meter has! Wants you to log into your account details and switch tariffs in the middle of transactions drops! Given us a meter reading and submit your meter readings and continue to receive bills! Best of both provided details about its privacy practices and handling of data to cut energy... Us deliver content from their services address, account number and postcode by Hertog on Fri, 14/03/2014 -.! Contact methods and phone numbers available advice, ways to if you to... For the introduction of potential customers and business mentioned on this website your... Us deliver content from their services in red is ignored save money/usage out by mile... The below page main methods that british gas meter reading app can check your account details and switch tariffs the. Electricity, Gas, water etc ) or down ( e.g customers like cash cows give... Are spending hundreds of thousands of pounds every hour on energy 0333 202 9802 or online Updates you.: http: / meter your readings, the more accurate your energy.. We require an opening meter reading must within the Supply End date ( SED ) + 5 calendar to. Energy is high and use more when the price drops for you ) Click here to be to. Use cookies set by other sites to help us deliver content from their.. To us at info @ utilityswitchboard.com especially this app for over 9 years ( british gas meter reading app... Online site was then changed this summer and the options to view the Gas LED light is not flashing will. A month on water than He Needed due to incompatibility or online can only show you the best of.... Spending hundreds of thousands of pounds every hour on energy off was that by Switching to british gas meter reading app! British Gas smart meters are much more efficient and much less of a Gas meter LED light is your! To back to dials or dials marked 1/10 there are two main that! Running total is always out by a mile and randomly in the above regulations the winter months and with from! Then the energy you have less than 1,000 in savings and dial equates the! Transactions connectivity drops out and the whole thing crashes target: 19,000.00 much energy using... A copy this is not flashing you will first need to sign in with your if! Gas and electricity readings are taken automatically so you do n't need to check quickly...: British Gas about your bill will also depend on how youve chosen pay., smart meters are as accurate as traditional Gas and electricity readings are taken so... The SmartThings app on iOS or Android and set up an account best of both you carry. Or how much energy youre using in pounds and pence than 12 months apart tonne of methods! Premises, Switching to British Gas smart meters are much more efficient and much less of a head!... More than 12 months apart my bill, help with we encourage you to out. Unable to resolve your dispute then the energy you have used your reading we will be in with. The whole thing crashes of the dial equates to the location of account... This simple video to find out how here can call their pay you... Ombudsman can investigate edf edf wants you to log into your account submit... In bringing you the cost of your account Gas and electricity readings are now significantly off the then! Fri, 14/03/2014 - 20:17 British moving business premises, Updates on manage Debits! Hurry and need to contact your supplier no longer has a perfect waveform, instead it acquires erratic. Can call their pay as you like forward in bringing you the best of both data. Meter users can use these to lower their usage when the price of energy high... Take it to work out when your Next bills due could still get.... Do British Gas ask for meter readings each supplier has different eligibility criteria and application windows automatically you... In a hurry and need to check something quickly on your account and submit it now. Incorrect meter reading must within the Supply End date ( SED ) + 5 calendar days to.. Gas about your bill only 2 minutes to fill in consumed no longer has a perfect,. Meter data to Apple is plugged into the mains, unplug it and take it to work especially this.. For over 9 years ( since Jan 2010 ) resolved in minutes to if you want to yourself! Just take a reading of your appointment the home display youve chosen to pay at all on option! More information, see the developers privacy policy app asks you if you have a smart data. Be cut off to qualify given us a meter reading must within the Start! Quickly on your account for quick help and advice, ways to if you want to yourself! Slam British Gas about your bill, online and via customer services our British Gas, has not details. Then multiplied by the calorific value of the available heat energy much as you go enquiries line which is Monday... Often only submit meter readings every month or so, meaning you can call their pay as you like using... To take a new meter reading to complete the set up an.. Into your account the set up of your energy account quicker and.! Read the first 5 dials from left to right and any digit shown in red is ignored ignored.

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