With products and services available across all 50 states and Washington, D.C., Hims & Hers mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. All offers of employment are contingent upon an individuals ability to secure and maintain the legal right to work at the company. The level and compensation will be commiserate with your experience. You may also be offered incentive compensation, and benefits. In this comprehensive guide, you will find answers to all these questions and get a thorough idea of the duties and responsibilities of a customer service representative. Vision Service Plan Easy 1-Click Apply. As a regular part of doing business,VSPVision (VSP)collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. Sign in to create your job alert for Vsp Customer Service Representative jobs in United States. What are the day-to-day activities they take care of? Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience. Background results will be evaluated on a case-by-case basis. Its even better if yourhelpdesk natively supports integrationwith a CRM so that agents can access customer specific data right inside the helpdesk. For more information regarding VSP Vision benefits, please, Ability to work non-standard business hours, including weekends & holidays, Lead, coach, and develop a team of 8-12 CX agents to deliver excellent customer service through coaching, monitoring performance, and providing feedback, Execute day-to-day business management duties including real-time workflows, scheduling, shift approvals, reporting and QA, Support the resolution of escalated customer issues, escalate when appropriate, and report on trending issues, Lead impactful team meetings centered around the customer and agent experience, Seek out information to identify gaps and drive continuous performance improvement from your team as a whole and your individual agents, Work collaboratively with other members of the leadership team to foster a team environment where people want to work, Support product launches by providing feedback and assisting with various stages of testing, 3+ years experience in a dynamic, customer-focused environment, 2+ years of experience leading, coaching, developing, and motivating teams, Omni-channel contact center experience strongly preferred, Extensive experience with multi-faceted, personalized customer support delivery with high expectations for customer satisfaction, Experience managing teams both in-person and remotely is highly preferred, Demonstrated ability to learn quickly and to teach others to work proficiently across multiple systems and platforms, Demonstrated ability to solve problems analytically, Exceptional communication skills across all channels is required, Effective time manager who has the ability to coach others to work more effectively, Strong planning, organizational and time management skills and manage/adapt to changing priorities easily, Self-starter mindset who also thrives when collaborating with working teams, Strong intrinsic commitment to giving and receiving feedback to/from peers, cross-functional team members, and your direct manager, Experience working at omni-channel call center, preferably within a DTC space, Provide industry leading eCommerce customer support to all Quartzy users via live chat, email, and phone, Communicate with our vendor partners on a regular basis to get our customers the information they need in a timely manner, Assist users in troubleshooting the use of Quartzy software, Identify and escalate issues to team leads, 2-4 years experience in high-touch customer service, Experience working with Zendesk or other related systems, Detail-oriented with strong multi-tasking and organizational skills, Fantastic written and verbal communication ability, Display empathy and understanding of customer needs and wants, Maintain service level standards (quantitative and qualitative measures). Cardinal Health is an Equal Opportunity/Affirmative Action employer. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Support roles generally fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns. Please read our privacy policy for more information. Search job openings, see if they fit - company salaries, reviews, and more posted by VSP Vision employees. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Process orders and give refunds if needed. To save time on responding to common questions, Freshdesk lets support reps create canned responses. Its therefore essential to understand this difference and divide your workforce accordingly. Persuasion: Persuasion skills allow you to convince customers to purchase additional products or services. Remote Customer Service Representative Job Duties, Remote Customer Service Representative Salary & Outlook, Remote Customer Service Representative Job Requirements, Remote Customer Service Representative Skills, Remote Customer Service Representative Work Environment, Remote Customer Service Representative Trends, How to Become a Remote Customer Service Representative, 17 Remote Customer Service Representative Interview Questions and Answers. No credit card required. You are the voice of the customer. Traditionally, call centers employed customer service reps to primarily handle inbound calls, where customers would reach out to agents via phone calls to resolve their issues. The target is to ensure excellent service standards and maintain high customer satisfaction. While over 50M people have got DNA tested in the U.S., the number will continue to grow by billions worldwide in the following decades. A customer success representatives primary focus is to empower customers to succeed with your product or service in the long term. Maintaining a positive, empathetic, and professional attitude toward customers at all times. If you catch a mistake in your work or someone elses, youre driven to find out not only why it happened, but how you can prevent it from happening again. Strong written and verbal communication skills. Knowledge of general banking practices preferred. The hourly for this position generally ranges between $16.00 $20.00 an hour. View Job description, benefits and responsibilities. This will be a fully remote, work from home role. Service reps have to be quick on their feet, excel in having good conversations with customers, exhibit mastery in the product/service, and have a positive outlook that isnt put down by a bad customer interaction. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Please do not forward resumes to Samsara employees. Personalize your marketing with simple, powerful automation. to let us know you're having trouble. Assists with all banking deposit product inquiries including: checking, savings, certificate of deposit, internet banking, debit card, and mobile banking. We currently handle these with a small CS team (2 part-time and 1 Product Manager), but now we plan to hire a dedicated senior Customer Support member to be ready to scale the operation and team. 3400 Morse Crossing. Support agents should have sound knowledge of the product/service, which will help them suggest a solution to the customer right away. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. scusiamo se questo pu causarti degli inconvenienti. Starting rates increase with years of experience. This opportunity will provide insight into the world of retirement plan operations while gaining new skills through a defined career pathing and development program. Is someone in your life looking to advance their career opportunities? This position is a front-line service position providing assistance to Magellans members and providers regarding programs, policies, and procedures. Caso continue recebendo esta mensagem, Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. We have a market-based compensation structure. Your team does not find the time to follow up with customers and invest in their long-term goals and objectives. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. Here's a look at all the key responsibilities of a service rep. 1. Refers callers requesting provider information to Provider Services regarding Magellans professional provider selection criteria and application process. Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their companys health insurance options. Negotiating all contracts with prospective clients. We believe that consumer genomics is still like the 90s of the Internet. 0-1+ Years of general experience does not need to be directly related to the position. At Ballpoint Marketing, we specialize in providing direct mail for Real Estate Investors, Agents, Insurance companies, and nonprofits, using a system specifically designed for investors by investors. We do this through our base salary + bonus/variable + restricted stock units (RSUs). **Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules and other compensation posting laws. Your main goal will be to ensure that customer inquiries are responded to quickly and thoroughly. real person. 6-12 months of customer service experience. Once enrolled, you will be required to remain in the Retiree Vision Plan for a minimum of 12 months. Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. This position is full-time (40 hours/week). Minimums and maximums may vary based on location. Come to us in your pursuit of success. Vsp Customer Service Representative Jobs in United States, Be an early applicant Utilize multiple systems to access customer accounts, troubleshoot problems, and provide solutions. We are growing fast, have big goals, and would love you to help us get there. Business related college courses preferred. A customer service representative should be able to interact with a customer and immediately get the context of their problem. . Leverage your professional network, and get hired. Must possess the ability to minimize waster of supplies, misuse of equipment. Customer service issues are unpredictable and, therefore, need to be tackled in an organized and detail-oriented way. Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars. Lincoln will evaluate the following when setting the successful candidates wage rate:Prior work or industry experience.Education level to the extent education is relevant to the position.Unique skills. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. This is a Full-Time Remote position. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincolns current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy. Genomelink will become the default data storage and app store in the future. Similar job titles include Customer Service Associate, Member Service Representative, Customer Support Professional, Customer Support Representative and Contact Representative. Thoroughly documents customers comments/information and forwards required information to the appropriate staff. Parental Leave fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child. Individual pay is based on skills, experience and other relevant factors. Senior Customer Service Representative Description Example 1 Full Job Description Working within the CSR/account team, you will be responsible for ensuring Trident are delivering against the agreed commercial contractual requirements whilst constantly seeking opportunities for continuous improvements. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Why hasnt insurance? Which company do you like for their customer service? Actual pay will be determined based on experience and other job-related factors permitted by law. Freshdesksticketing systemis one of the most refined solutions out there and has a lot of extensive features to make life easier for CSRs. As part of a newly public company, youll have the autonomy and support to make an impact as we build for the long term. From bootstrapped beginnings, ClickTime has now tracked over $140 billion worth of employee time, helping its customers understand and improve their workforce efficiency, profitability, and resource planning. Kin encourages applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures. Moreover, transactions as well as handling order cancellations, product returns, or exchanges. Objective : 5 years of experience in handling customer service with various companies. Resolves customer administrative concerns as the first line of contact this may include claim resolutions and other expressions of dissatisfaction. As more customers connect to our platform, our data grows, our AI models get smarter, and our opportunities expand. Leverage your professional network, and get hired. Agents assigned a shift that ends at or after 8pm, will receive a shift differential of $2/hr. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. Responding promptly to customer inquiries. We dont discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. Another way to advance as a remote customer service representative is to move into a sales position. The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidates skills, education, experience, etc. Ability to navigate through multiple systems/databases/platforms/software while engaging in customer conversations. Customer service agents are seen as the face of the brand in most companies, and you get to shape your brands perception in public. And How to Write One, 7 Signs Your Resume is Making You Look Old, Why a Simple Resume Layout is a Successful Resume. This range is an estimate, based on potential qualifications and operational needs. Kemper is proud to be an equal opportunity employer. They generate more downstream impacts such as bigger returns on investment, more reselling, better retention, and higher order values. Si continas viendo este mensaje, Executive Assistant & Office Manager, President's Office, Administrative Assistant II - Counseling Department. Meeting or exceeding sales goals. This position is eligible for either short-term incentives or sales compensation. Help Customers with a wide range of general inquiries on billing issues and questions, Handle customer questions about contract renewals and cancellations, Solve customer issues and escalations about Samsara products and services, Experience in multi channel servicing including excellent phone skills, good writing skills for Web, email and channel requests, Ability to prioritize work queue and backlog in addition to incoming customer requests, Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction, Champion, role model, and embed Samsaras cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices, 1-3 years of experience in a customer-facing role within a contact center environment, Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings, Experience in a high pace environment handling escalated customers and able to follow up on customer requests in a timely manner, Strong problem solving skills and a proven ability to deliver a positive customer experience, Exceptional communication skills to effectively communicate with a wide range of customers, Experience in a fast-paced environment managing 20+ cases per day via phone, chat and email channels, Experience working with ticketing systems (e.g. The key features of customer success reps are: Success teams are focused on helping customers achieve greater value and are genuinely seeking to improve their business. 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