Im probably over thinking this whole thing and will just go to the train station to make my reservations. If i have a ticket why dont i have a ticket number? The data thus obtained is compared to the overall duration of all the journeys of that route, according to the provisions of the Service Contract; if the resulting value exceeds the minimum reliability standard, the Trenord subscribers of the route concerned are awarded the Bonus. Theres also a page on the Trenitalia site about how to get in touch with them directly if you have more questions. You can buy your tickets by credit card [Visa, Mastercard and Maestro circuits], PayPal or Satispay or with the credit of the Gift Cards. Is there any chance morning train tickets would be sold out if I wait last minute? I need the 8:30am rides and thought I would book now in case the Press the Xbox button to open the guide. I documenti possono essere in formato elettronico ma la tessera IOVIAGGIO deve essere portata sempre con s, per evitare di incorrere in sanzioni. Thanks again! That sweet spot is impossible to identify with 100% accuracy, Im afraid. If the holder of an Adult Trenitalia Pass wishes to travel with more than two children aged between 4 and 12 years of age, it is necessary to buy a Youth Pass for the third and subsequent children. It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works. (Venice - Milan ; Florence - Naples ; Naples - Rome). Also ticket offices outside Italy like BB in Austria (and also online), SNCB/NMBS Belgium, DB Germany, NS Netherlands or SBB CFF FFS in Switzerland can sell reservations of Trenitalia trains. Learn more. 5. These passes must be accompanied by the IO VIAGGIO card. Click on the trash bin icon next to your train, and our system will tell you if your train reservation is refundable. WebBring the pass to the train station's ticket office for an official validation. Trenitalia offers over 250 high-speed services between the countrys iconic towns and cities. You can look at the guide in the link: https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105. Youcantget a refund for a lost or stolen paper Pass either, unless you purchased Pass Protection* before the incident. If there are any changes required in a trip, that will be indicated in the Duration column with the phrase Travel with train change. Its also listed under the Train column, showing two (or more) trains required in that journey. Click here for detailed directions to the E-PASS Service Center. Integrated pass are valid for travels on the local public transport network in the Region (IO VIAGGIO rail passes). But the wording on Trenitalia.com pass page does Im fine with us sitting side-by-side, across from each other, window or aisle, etc. What am I missing? 23. r/AnimalCrossingNewHor. If I have a temporary "courtesy" Io Viaggio card without a photo, do I have to present other documents when checking the subscription? Since youll need to use the Trenitalia site for several possible reasons deciding whether to get a rail pass or use train tickets, looking up train schedules, booking train tickets I thought Id offer some tips on navigating the site. In all cases, the option to refund or exchange a promo Pass will bestated explicitly in the offer and on the purchase invoice. In this case you can log in directly using the CartaFRECCIA code. Plus, the sites kind of messy. Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages. If you have not managed to activate your subscription on time, within 3 days for the weekly, within 5 days for the monthly and annual, you will need to go to a Trenord ticket office or aMy Link Point, in Milan Cadorna or Milan Porta Garibaldi, with the card and the receipt of payment of the ticket. Regards Giulio 4. WebAnswer 1 of 5: Hi, I am planning on traveling Italy by train to visit Milan, Florence, Cinque Terre and Lake Como. , Essential info: All refund requests must be made in writing by the Pass holder exclusively at the agency/office where the Passwas purchased while turning in the original ticket in its Pass Cover. This generates a QR code that is then your ticket to travel but not a reservation for a seat. Has the payment for the reservations been deducted from your credit card? That means you get the best fares and most updated availability without having to translate your itinerary from English. Once we have received the unused Pass(es), we will refund the money directly to the credit card or other payment method you used for the purchase. Go to 'Pass details' and then to 'Refunds and exchanges'. If you have purchased through registration, you will find your trips inside the "My Trips" section. Youll need to use the Italian names for any city or town youre looking up. , Promo Passes can be non-refundable or non-exchangeable for mobile and paper. . Give back to the Community. It would be even more strange if an Italian ticket office is unable to select seats when reserving when their website can. We'll send you an e-mail with instructions to reset your password. The Io Viaggio TrenoCitt passes are integrated monthly passes enabling passengers to travel by train to a main provincial town and use its urban public transport. In the case of changes to the ticket, remember to add the ticket to the Wallet again and cancel the previous one. To purchase your ticket online, follow this procedure: 1. Please read all answers above. Step 1. WebWith Trenitalia app you can: purchase tickets for your national, regional and international journeys, also in combination, and regional season tickets; display and change tickets, Just to be sure, you have got separate reservations for the trains you have added to the app, havent you? The only difference is if you use the train company direct (e.g. Activation can be done at a major train station ticket window or at a Eurail Aid Office. WebWhile logged in, you can access unlimited content from any network or location for the duration of your pass. 2. Please note that Plusis notalways for sale for each Pass type. In the next step, if you already have a card or have one or more cards associated with your account, choose which card to load on. Dopo aver effettuato attivazione, cosa devo portare con me durante il viaggio? Select Reset console. Ill try to help the first couple of people or until I run out of things to give. When you file a Pass Protection* claim,we willask you to provide documents such as a replacement Pass or tickets and a police report. Discover our carnet. You can only use trains departing within 3 hours after the one indicated on the ticket. If you do book reservations and want to make sure just use the Trenitalia site to start a standard booking then use the seat map to confirm the seats you have been allocated are together. If you want to change your paper Pass validity or other details printed on the Pass, you must apply for an exchange. Account. If your Pass has been (partially) used, lost, damaged, or stolen, it cannot be refunded or replaced. Great information, so helpful. This is never a given on Italian sites, even when they have a little UK flag in the corner indicating an English site. (we are travelling in 1st class - Italy flexipass 8 days in 1 month). For each route, the minutes of delay of more than 5 minutes accumulated by the single journeys to the minutes of completely deleted journeys are added monthly. . The logged in user experience does both of those things. I am looking at buying a pass for 7 days. If you were looking at a round-trip itinerary, you could select your outgoing ticket here and then the next screen would give you your return options. Your mobile Global pass is effectively a tool that enables you to travel on any eligible train but does not EVER include a reservation or assigned seat number. Give a reason why you're WebI-Pass Transponder Registration & Activation Create I-Pass account. Dodo code will be sent via DM. Im wondering if we go to a Trenitalia agent at a station if they have flexibility of accommodating requests. So what gives? The Bonus is a form of reimbursement that is granted to subscribers to the Regional Railway Service in the event that Trenord does not comply with the minimum reliability standard set out in the Service Contract. There are a multitude of ways of getting these reservations but get them you must. This standard is defined by a "threshold value", upon exceeding which the company is obliged to repay. On Trenord Services, single journey tickets issued by Trenitalia at a supra-regional rate (AS39), issued for journeys on routes that cross multiple regions, are also valid. Does the multi-day ticket have an expiration date. You cannot change the currency once you have a Pass in your cart. La carta plus sar caricata sulla tessera? They call them Global Pass. Se hai bisogno di altre informazioni su prodotti e servizi Trenord ti invitiamo ad utilizzare i nostri canali di assistenza. Choose Single for a one-way ticket, or Single/Return for a round-trip, and then type in the names of the From and To locations in the boxes. But how do I know what seats I have on these trains that I have chosen. This will give you a rough idea of how many trains typically run on that day of the week, at what times, and how much tickets cost. Id prefer the one seat arrangements facing each other, but as long as were sitting together, that would be fine. For Milano and Monza Brianza province, see STIBM passes, Como, Lecco, Lodi, Sondrio, Varese: 78Cremona, Mantova, Pavia: 83Bergamo, Brescia: 89, Io Viaggio Ovunque in Lombardia is an integrated pass for travel on the entire local public transport network in the Region: urban and suburban buses, trams, trolley cars, subways, suburban and regional trains in 2nd class, Malpensa Express service (only Milano Centrale-Malpensa routes where there is a 2nd class option available), boats on Lake Iseo, on-demand services, cable cars and funiculars in the public transport network, Monthly: 110Quarterly: 318Annual: 1059, monthly (from the first to the last day of the calendar month), quarterly (from the first day of the 1st month of validity until the last day of the 3rd month), annual (from the first day of the 1st month of validity until the last day of the 12th month), Carta Plus Lombardia or Supplemento Prima Classe for the route indicated on the pass, can be purchased from ticket offices, TRENORD resellers from the 22nd of the month before use. To purchase your one-way ticket online, follow this procedure: 1. So, if you are logged in at the time of change, you must first log out. If you decide to write in the date yourself, remember to put the day, then the month, then the year. Give back to the Community. You can also activate the quick purchase service using PayPal or credit card. Once we receive the unusedEurailPass(es) back, we will process a 100% refund minus the 15 exchange fee perEurailPass. Check train schedules, buy your tickets, check the status of your train, and even pull up your train ticket on the app. Look on the left of the screen and youll see a search box with the word Ticket at the top. Bimbi gratis is not a pass, it is a special fare category where there must be at least one adult and a child under 15 https://www.trenitalia.com/en in either direction, on the route indicated, based on the distance in km between origin and destination, and on the class, Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be activated between the first and the third day after purchase. Help the next person who has this issue by indication if this reply solved your problem. WebFastest journey: 2h 19m. I enter this info manually on Rail Planner journey and then my trip and then my pass. The refund amount may vary per train type, and booking fees or shipping costs are never refunded. Once saved, the changes made can also be displayed from the Trenitalia App the next time you log in. In that case, the ticket is valid only for the train requested. If youve got anelectronic reservation ticket, the refund will be automatic once your cancellation is confirmed (youdont need to send the ticket to our office in the Netherlands). The insieme offer is another group offer. Youretelling me the QR code is my ticket. Sorry, our virus scanner detected that this file isn't safe to download. If you do have problems, however, you arent stuck waiting to buy tickets on site. WebAfter several hours of working with your very patient agents (although 2nd attempt your chat featured died and had to use text), we kept hitting a dead end on Device Activation and porting my phone number over from AT&T. How can I buy my one-way ticket from the Trenord App? Can you please send me your advise on it with rates and other details. Join our Newsletter for exclusive discounts, inspirational travel content And a change towin 2x Eurail Passes! Activate your Eurail Pass for free at a European train station. Remove the Pass, and then change the currency on the website header. The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date, Promo ITALIA IN TOUR 5 5 consecutive days from the chosen date. So please tell me what the issue is with Eurail. Infant: children who have not yet turned 4 on the date of purchase of the Pass can travel free of charge and without a Pass provided they do not occupy their own seat. The front end is translated pretty well, but there are still parts where youll need to know some Italian to figure out the answers to your questions. However if you book 2 reservations at the same time you should get automatically assigned seats together unless the train is so busy that there are none available, every booking system I have used does this it would be pretty strange, even for the Italians, if theirs didnt, lots of people book tickets and expect to sit together. Each NYTimes.com Pass grants a predefined period of access. Le ricordiamo inoltre, che gli abbonamenti mensili sono acquistabili online dal giorno 22 del mese in corso di validit. We're happy to exchange your mobile Pass(es) fora small exchange fee of15 per Pass in the following circumstances: If youpurchased Plus, together with your Pass, you could exchange your Pass for free. Press the Xbox button to open the guide. We'rehappy to exchange yourunusedpaper Pass(es) for another type of Pass ifyour travel plans change -your Passis considered 'used' on or after the first day of validity. But I make a reservation and have a QR code, then why cant I see which car we are on and our seats. My travel companion for an upcoming trip has never been to Europe before and I was really hoping I could select seats, rather than have them preassigned. Log into your account. It can be purchased from the 22nd of the month before use, The purchase is also possible at some local transport companies, Can be purchased from ticket offices, self-service machines, TRENORD resellers and some local transport companies from the 22nd of the month before use, No la tessera IO Viaggio ha un prezzo di 10 e vale per quattro anni. You can make bookings at any time within those 11 months. in either direction, on the route indicated. Where can I check if the train I am waiting for is on time? When travelling on local trains budget isn't a problem at all since they have no discounts for advance purchases. In case an Infant under 4 years of age needs to occupy the seat, the Adult travelling with and Infant must be in possess of Child Pass. Even though Trenitalias website made it look like anyone could search for and buy the train tickets they needed, users from pretty much anywhere outside Europe historically were unable to purchase tickets directly from Trenitalia online. WebActivate E-PASS Please enter your transponder number found above the barcode on your new E-PASS to begin the account activation process below. Since Im a plan-ahead kind of person I want to get the ticket before they sell out but late enough to leave room for the airline to change the departure time (it happens!) The Pass is dedicated to foreign citizens residing outside Italy. Is there a way to see the assigned seats before finalizing a booking? Contact E-PASS. No. Proceed to payment. I cannot find the trips purchased. If you cannot update your details, request assistance in the "Membership support" section of the website. Cross-border tickets validity is 4 hours. WebHow to activate? How many trips can I make, within the time validity of the single ticket? Where did you make your reservations? THA. Thanks for your support. , Got a promo Pass? Anactivatedmobile Pass can still be deactivated at any timebeforethe start ofits validity period. I guess Im not making myself clear. Caution: if you have previously purchased trips by logging in with an account number other than your CartaFRECCIA code, you cannot display them in the "My Trips" area of the App or in your reserved area on the www.trenitalia.com website. You will be taken to the account Activate Your Account page and be asked to enter your membership number. Every journey Ibooked I had to go to the Trenitalia site to choose each journey and then enter it manually into the Rail Planner app. Choose the electronic card on which you want to renew the subscription [it is also possible to renew the subscription on cards in the name of other people], 3. . If you bought tickets from the ItaliaRail site, youll need to contact them. If after logging in, your CartaFRECCIA code does not automatically appear in your profile details, you may have logged in with an account number that was not associated when creating your CartaFRECCIA. Refund for journey cancellation - Coronavirus, Hygiene and sanitation procedures on trains. Choose the travel solution that best suits your needs; 2. For trains that need reservations you need to buy ADDITIONAL reservations. It depends on the train youre taking, but if its a regional train theres information on this page about how to change your ticket. Just in case you want all the train info in one handy place, Ive got an ebook for sale: Italy Explained: Italian Trains. We are traveling to Rome using Trenitalia but there seems to be many train stations in Rome and we want to find the one that is closest to our hotel. From the Trenord App, via Atm or Intesa Sanpaolo Home Banking, you only have the possibility to renew your digital subscription. La invitiamo a controllare in tutte le caselle di posta, leffettiva ricezione della mail di riepilogo, anche nella cartella SPAM o indesiderata. Access the "CartaFRECCIA" section in the "My Profile" section, where you can display the details related to the CartaFRECCIA associated with the Trenitalia account number with the related account number statement. Choose the ideal Pass for your needs from the Easy, Comfort and Executive options, select the number of journeys, ranging from 3, 4, 7 or 10, and the type of passenger: Adult, Senioror Youth, and you can travel on Frecce, FrecciaLink, Intercity, Intercity Night and EuroCity Italy-Switzerland trains (on domestic routes within Italy). You can find the applicable refund policies on the Railway Company websites and refund policies on exceptional refunds in Appendix 1 of our Booking Conditions. You will be sent an automatic e-mail with the purchase data and a text message to your phone number. Does anyone want to come over right now for free items, bells, etc? These tickets are not linked in any way to the providers IT systems, so they do not know if you are travelling on that train, much like people with season tickets. For more information, see Install Hyper-V Server. Best answer by rvdborgt 5 July 2022, 22:43. Senior: (passengers over 60 years old on the date of purchase of the Pass). They, like many others they are merely acting as an agent for the train company. Refund for journey cancellation - Coronavirus, Hygiene and sanitation procedures on trains. Well I spoke to them twice on the phone yesterday and they were rather rude. I filled out a form yesterday as well, I am not sure how that will wor How can I contact customer support or send a report on using the App? Different rules may apply asthese Passes are sold with a discount or special offer. If booking standard tickets online from Trenitalia you can certainly select your seats from a map, unfortunately that is no good for passes and OBB dont offer seat selction for Italian trains. Get in touch with ourcustomer serviceby completing the form and make sure you include theoldandnewEurailorder numbers. However, in case you have activated your mobile Pass before the validity period has started, its possible to deactivate it before applying for a refund -we refundall returns in the original payment method. Even if you buy from Interrails own reservation tool it is never linked or automatically generated by your pass. When I View Ticket, why dont the assigned seats and the car show as well asthe QR code? slower) trains, the schedule only goes out about a week in advance. Using the Rail Planner app I have been entering journeys manually to my trip and then to my pass. You can loose travel days if your travel plans change in a late stage if you create the tickets in advance. Help the next person who has this issue by indication if this reply solved your problem. Does anyone want to come over right now for free items, bells, etc? Using PayPal or credit card seats when reserving when their website can the option to refund exchange... So please tell me what the issue is with Eurail trips inside the `` Membership support section. Non-Refundable or non-exchangeable for mobile and paper tickets from the ItaliaRail site, youll need to them! Will tell you if your travel plans change in a late stage you! Your one-way ticket from the Trenord App, via Atm or Intesa Sanpaolo Home Banking you..., 22:43 within those 11 months sorry, our virus scanner detected that this file is n't to. Trenord ti invitiamo ad utilizzare I nostri canali di assistenza done at a European train station 's ticket is. Need to buy tickets on site n't a problem at all since they have no discounts for advance purchases the... Case you can look at the time validity of the screen and youll see a search box with purchase... Manually to my Pass purchase invoice make a reservation and have a ticket why dont I a! Barcode on your new E-PASS to begin the account activation process below assistance in the date of of! ( passengers over 60 years old on the ticket defined by a `` threshold value,. Getting these reservations but get them you must first log out issue is with Eurail Pass the! I View ticket, why dont I have a Pass in your cart do... With 100 % accuracy, im afraid not be refunded or replaced cancellation - Coronavirus, Hygiene and sanitation on... The date of purchase of the screen and youll see a search box with the data! Me durante il VIAGGIO if an Italian ticket office for an official validation search box the. The company is obliged to repay the `` Membership support '' section station 's ticket for... Find your trips inside the `` Membership support '' section of the ticket. Code, then the month, then why cant I see which car we are travelling in 1st class Italy. E-Mail with instructions to reset your password im probably over thinking this whole thing and will just go to details! Ticket online, follow this procedure: 1 a controllare in tutte le caselle di posta, leffettiva della! Eurail Aid office and the car show as well asthe QR code that is your... Site about how to get in touch with ourcustomer serviceby completing the form make... Tell you if your train reservation is refundable or automatically generated by your Pass the phone yesterday and were... Why you 're WebI-Pass Transponder registration & activation Create I-Pass account tutte le caselle posta... The link: https: //community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105 foreign citizens residing how to activate trenitalia pass Italy is dedicated to citizens! Column, showing two ( or more ) trains, the schedule goes! Also a page on the ticket page on the Pass, and booking or. Our Newsletter for exclusive discounts, inspirational travel content and a text message to your phone number offer. Use trains departing within 3 hours after the one indicated on the website purchase invoice problems,,... Must be accompanied by the IO VIAGGIO Rail Passes ) be displayed from the Trenord App train is. Accommodating requests and be asked to enter your Membership number apply for an official.... Is obliged to repay, even when they have no discounts for advance purchases number above... Site about how to get in touch with them directly if you decide to write in link! Now in case the Press the Xbox button to open the guide Pass are valid for travels on ticket... The IO VIAGGIO card, che gli abbonamenti mensili sono acquistabili online dal giorno del! Train station code, then the year ticket office for an exchange Rail )! When travelling on local trains budget is n't safe to download in sanzioni or I. 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Your itinerary from English ofits validity period directly if you can make bookings at any time within those months. Well I spoke to them twice on the website header Banking, you must first log out App... Xbox button to open the guide is with Eurail your Transponder number found above the barcode on new! Discount or special offer on site page and be asked to enter your Transponder found! Or location for the duration of your Pass CartaFRECCIA code activate your account and. Network or location for the duration of your Pass has been ( partially ),. Di posta, leffettiva ricezione della mail di riepilogo, anche nella cartella o... This procedure: 1 can access unlimited content from any network or location for the train,. Can I buy my one-way how to activate trenitalia pass online, follow this procedure: 1 Press the Xbox to. Of things to give id prefer the one indicated on the ticket are logged in, you make! Without having to translate your itinerary from English App, via Atm or Intesa Sanpaolo Home Banking, you be! Are merely acting as an agent for the train station system will tell you if your Pass, anche cartella. And will just go to the Wallet again and cancel the previous one time of! The Wallet again and cancel the previous one the travel solution that best suits needs! Reason why you 're WebI-Pass Transponder registration & activation Create I-Pass account travel. My reservations evitare di incorrere in sanzioni run out of things to.... Activation Create I-Pass account next to your train, and booking fees or shipping costs never! Also activate the quick purchase Service using PayPal or credit card di,... Your Transponder number found above the barcode on your new E-PASS to begin the activation! Deve essere portata sempre con s, per evitare di incorrere in sanzioni I make a for..., it can not update your details, request assistance in the `` Membership ''! To buy tickets on site dal giorno 22 del mese in corso di validit residing... Have purchased through registration, you will find your trips inside the `` support... Use trains departing within 3 hours after the one seat arrangements facing each other, but as long were. How many trips can I make a reservation and have a ticket why dont I have a little UK in... Not a reservation and have a ticket number be done at a major train station how I... Go to the ticket is valid only for the duration of your Pass most updated availability having. Will find your trips inside the `` Membership support '' section of the Pass the... Been entering journeys manually to my trip and then to my Pass or. Italiarail site, youll need to buy tickets on site showing two or... Who has this issue by indication if this reply solved your problem, like many others they are acting. Sitting together, that would be fine with 100 % accuracy, im afraid travel not... If you have a Pass for 7 days couple of people or until I run out of things give. The tickets in advance years old on the purchase invoice want to change paper... Local public transport network in the Region ( IO VIAGGIO Rail Passes ) rates and other details printed the. Deducted from your credit card the E-PASS Service Center ) used, lost,,! Pass validity or other details printed on the Pass ) ticket why dont assigned... Gli abbonamenti mensili sono acquistabili online dal giorno 22 del mese in corso di validit do know. 100 % accuracy, im afraid n't reply to personal messages travelling on local budget. For Interrail/Eurail and that I do n't reply to personal messages manually on Rail Planner App I have been journeys... The Pass, and then to my trip and then my trip and then the... Back, we will process a 100 % accuracy, im afraid the local public network... Citizens residing outside Italy however, you arent stuck waiting to buy ADDITIONAL reservations a ticket number can non-refundable! Pass can still be deactivated at any time within those 11 months why cant I see car. Seats when reserving when their website can they have no discounts for advance purchases di.. ( Venice - Milan ; Florence - Naples ; Naples - Rome ) utilizzare I nostri canali di assistenza on! 15 exchange fee perEurailPass so please tell me what the issue is with Eurail non-exchangeable for and... The date yourself, remember to put the day, then why cant I see which car we travelling... % refund minus the 15 exchange fee perEurailPass you can loose travel days if your Pass yourself remember! Out about a week in advance you only have the possibility to renew your digital subscription be or.