If youre like me, you probably have a Cox home phone too. Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. Just use Admin for the username and password for the password to get started. After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. Check out our Cox outage guide for your full list of options. You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. Click OK. Use the down arrow button to set Power Preferences. I have chatted with tech support who could not even get it to reboot. Youll be able to see a welcome screen. Good luck, and hopefully we helped you fix your home internet, TV or phone. Already the box is messing up. Tried restarting it several times, no joy. About four days ago, my X1 DVR box died. In the box with each mini are all the cables you need, labeled so its easy to understand. The set-top box will reboot automatically. Cox Technology Persons tell me all is good with cables connections & signals. The old one never gets past "boot" but the new one gets stuck at "1Pst". For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. This was after spending a crazy amount of time checking connections, the amplifier, the cable runs, etc. He checked the signal, which was OK ( the internet and streaming app worked or). I thought this was oddsince the first DVR box is 5.00/mo. Then, you might notice some channels are missing. Setting up a Cox Contour TV 1, 2, 6, or DVR remote. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. The first way to fix Cox problems is to reset the modem. For more information refer to Understanding Data Usage. Next, youll need to call for help. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. But unfortunately you usually will be stuck back in the Welcome. it just happened to me after having no signal for 2 days. Software Did all of the above again, but no Joy. When the internet is down you cant browse the web or connect your computer, phones or tablets to the internet and WiFi. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. For one, a mini box doesnt give you EVERY channel you pay for. Let me see if I have another amp and give that a try. My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). (why you have internet). It will not move past that. You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. Use the left and right buttons in the remote to get to Settings. A modem is usually a black box with a cable and an ethernet cord coming out of it. Shut the TV down at end of night and next morning stuck in endless loop of reboots. Wait for 10 seconds until the gateways front panel flashes. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. The Xi6-T showed no error but appeared to be loading a channel. That's why you may have to cycle power repeatedly or just wait. If this doesnt fix the phone, youll surely need to call Cox for additional help. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. So for some reason the 'main box' broke. @CCAndrewThank you for the reply. Technology. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. The Contour or MiniBox receiver has a frozen screen or is missing guide information. While youre at it, make sure none of the cables are loose or unplugged. When it comes to HD TV or HD TV cable boxes, set the TV input to HDMI or Component depending on the cable used for connecting the TV to the cable box. It is so hard with this company to get to a knowledgeable tech. I reset and since than it has been stuck on the "welcome. Connect the Ethernet cables as well. We have switched boxes but this problem persists. Then, plug it back in. Disconnect the set-top box and wait for 10 seconds. If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. The one I have is CSMAPDU9VP. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. So if youre going to call for help use your smartphone or call before you unplug the power. So, I have put the CSMAPDU9VP back into service. By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. It was a tiring day at work for me, and all I wanted was a hot cup of tea and my daily dose of Discovery channel. The Contour or MiniBox receiver has a frozen screen or is missing guide information. Its a lot easier than calling customer support too. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. It was sluggish, so I rebooted and that is when it ended up stuck. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. Have you found a solution. How do I fix this? Your email address will not be published. I have chatted with tech support who could not even get it to reboot. The Contour receivers may not be linking together. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Contacted Comcast and went through the entire process again. Nuts. If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. It refreshes the system entirely and gives it an extra boost of speed to function. Software I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. The Xfinity box reboots itself every day as it looks for updates on its own. the amp you showed is probably two boards in one unit. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. This continuously getting a REFURBISHED CONTOUR BOX is really horrible. MacBook If youre still having internet connection problems, you can reset your gateway. I am not sure what else to try now. Then it works for 5-7 days, and the same thing happens. Apparenly their box is garbage and their service is worse. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. Cox Mini box problems range from missing channels to activation failed or is taking too long. In my area, they were closed due to the COVID lockdown, so we did it via the forum. This means the same phone number will get you help for any potential problem. Beneath MyTV, you can see a list of cable boxes coming under your Cox account. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. I have used the new X1 box they sent me no Joy and the old one no Joy. Is the local Xfinity store nearby? Sadly, if you call for help the first question will be if youre using a wired connection, or Wireless (WiFi). But unfortunately you usually will be stuck back in theWelcome. iMac Thanks in advance for any advice you all might have. I just did that today as it was connected to one of the TV ports. Weve all experienced slow internet with Cox Cable. To reboot your Cox modem, simply unplug the modems power cable for 10 seconds before plugging it back in. If you are able to escilate this, that would be awesome. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. The problem with Comcast phone support is that you cant get past the first tier support which is entirely lame if you have already spent three hours with them in a previous call. All over-the-top (OTT) apps count towards your Cox service data usage. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. For anyone facing similar problems, I have compiled a quick guide on resetting the Cox cable box. Bienvenue." Screen. As soon as I can get to my local Cox Store I need to exchange another (3rd) box with in a weeks time. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? We recommend you use the new cables included in your kit. I think I have another similar one that I could use in its place and see what happens. I appreciate the help! Heres what youll need to do if youre having problems with the app. My telephone and internet works but not the X1 box or the auxillary box. A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. macOS This happens after a minute in Fast Forward or Rewind. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. is your internet working properly? Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. A TV receiver reset may take up to 15 minutes. Your TV and cable box should be connected to a power strip and be powered on. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. Bienvenue." LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. Before Reset Be aware of the following information before completing a connection reset. Mobile Solution 1: Check your cable connections You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. #2 06-04-2015, 06:42 PM sturtyboy. It makes no sense to me. Is it possible that the cable TV signal is down at the street but not the Internet? ones on the opposite end would need to be the shortest runs of coax cable length. it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. We might sound like a broken record, but the same rules apply here. All rights reserved. From My Services, navigate to the MyTV option given under it. Editorials I was told the TV box gets it's signal from the DVR box in order to work. iPhone 16 If everything looks fine, then you have a problem you need to fix yourself or call for help. For more information, please see our Choose the Customer Support option from the Menu button on your remote. It pretty much points the cause being the amp itself. In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. Anything else I might try to do on my end? Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. Also, which model of box do you have? if so take just the set top box and power supply and swap for a new set top box. adding MoCA in these powered splitters works by what is termed leakage. Then, follow the remaining steps listed above. Answer 1 of 31. Thats one of the first things the phone support tech will ask. Follow the given steps carefully, and you are good to go. So what will you do if it is your Cox Mini that requires resetting? You simply have to wait for Cox to resolve the situation. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. Your set-top box will be rebooted in a few seconds. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. Wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour app. Editorials I have attached snaps of the amp/splitter and the cable signals from the modem. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. For other news regarding new X1 box stuck on boot and 1pse and XFinity - Xfinity TV is a necessity in our homes today. Here's what you'll need to do if you're having problems with the app. The device will play the previous channel. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. The Pace boxes still show the RDK-03033 error. Go on and create your Xfinity ID here. If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. Mobile Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Grand Master. Heres what you need to do to figure out and fix slow Cox internet. Everything looks in spec. iPad It has five amplified ports and one non amplified VoIP port for the cable modem. Press the right arrow once and then the down arrow once and press Select. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. Settings Preferences. rstra. FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. I have the same problem. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. If all your connections are tight and it just happens "by itself", it's not your issue. Slideshows I swapped the old unit back injust to make sure I did not mix them up. They promised me that it would not but my monthly bill is now $5 higher per month. You can see if theres a Cox internet outage nearby on the Cox app or by logging into your Cox account. But keep in mind that thisll wipe any saved network settings. This time on the clock, the first digit is brighter than the rest. Does your internet performance feel slower than normal? It will not move past that. You can also restart that specific device. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. Use a narrow object like a paper clip and hold down the reset button. The pain is real and so is the issue. Thanks for any ideas. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? I have been a customer for more than a decade.. and they still pull this garbage. These are the most common problems youll experience with Cox TV or internet, and how to fix them. The network would now be re-established. It seems to be a common issue with Xfinity Set top boxes. However it might be permanent and the phone fails to load correctly until the problem causing it is solved. macOS Contour App Appears Frozen or Buffering Enter your zip code below to see other top providers in your area. Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). It had noting to do with connections. Today my DVR would not display any channels. The drop coming from outside is connected to the "In" port. Plug everything back in after a minute or two, check the wires, and try again. If it still doesn't work then. Software This is always one of the easiest methods by which you can troubleshoot your Cox cable box. Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. Its possible that the fault is with your Xfinity Remote. If lights are off or blinking when they usually stay lit something is probably wrong. if your gateway/modem is working try using that coax to know if the box is working. You can also download the app from the official website of Cox. Cookie Notice Nothing changes. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). Spent literally three hours on the phone with Comcast to resolve my DVR issue to no avail. and that is not an option. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. However, doing so will restore the default settings on your device, and all saved preferences will be lost. A factory reset might be the right solution in your case. Its around 100 channels total and not all those HBO or premium channels from the living room. You can also try to Reset your Cox Remote. If you do get another box, one thing to keep in mind is that your bill may go up. That message means theres not a usable signal. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Youll find the Zoom option. When your cable box loses power or is unplugged it also loses its memory of. Is Your Cox Contour Box Stuck On Boot Get 9 Free Solutions. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. But unfortunately you usually will be stuck back in the Welcome. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. For more information, refer to Understanding Data Usage. For accessing most Xfinity services, youll need to create an Xfinity ID. It started to work the next day, but then I couldn't receive incoming calls. Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. Make sure that youre using an HDMI cable to connect your TV and cable box. It's equipment related. I have powered all equipment on and off. star shaped birthmark; black and white boxer puppy for sale. This ensures the TV boxes are communicating with the DVR box. I manually unplugged and it then got stuck in boot for an hour. Under the My Services tab, go to My TV and click Reset Equipment. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. Screen. Basically, they give you multiple channels in every room of your house. Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. @TBDB My BlueCurve was stuck on the welcome screen this afternoon. Given the current environment, I do not want to have a tech come to my house. Most free routers installed by Cox only work through a few walls, and wont reach every corner of your house. My original box stopped working and then they sent me a new one, which was also dead on arrival. Locate the reset button on the back of your gateway device. how to If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. For that, initiate the connection on the TV by using the auto-connect option. This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. The Cox Contour app makes it easy to watch live and on-demand TV when youre out and about. Restarting the gateway could also fix the issue. Keep that in mind. It will give an indication if something is wrong. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. Using the Contour Settings Menu. Voila! On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Click and hold the Power button located on the front of the set-top box for 10 seconds. Its better than signing into the website, finding the chat bar, and trying to wait to talk to someone. Does this mean it is the 'main box' that is defective, not athe other 2? Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. While youre at it, make sure the device youre trying to use isnt too far from the router. are other set top boxes working? Heres a quick guide from Cox themselves. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. 3 Ways To Fix Cox Mini Box Not Working Internet Access Guide, Restarting Your Cox Contour Tv Receiver Youtube, What Do You Do When The Cable Box Says Boot Quora, 3 Ways To Fix Cox Contour Box Data Light Internet Access Guide, Xfinity Box Says Boot 4 Ways To Fix Internet Access Guide. Box randomly restarts and get stuck in this Welcome menu. But it is 'working'. How To Access TV Menu With Xfinity Remote? You can reset your Cox cable box on the Cox website or by using the Cox mobile app. Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. You might want to get a replacement unit if your cable box is causing the problem. I've checked all the connections, and they're fine. Always turn your TV off before doing any sort of hard reset on your device. And if youre using your own wireless router and not their combined units, theyll blame that too. Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). The green light is lit on the amp, so it is getting power, but maybe its damaged. Tap on the TV option at the bottom of the Overview menu. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. I received the new box, plugged it in got the same message but then the box stuck on "1Pst". What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. Can't get past the "1Pst" error. If you recently had to switch to digital, you probably have a few of these. I'm sure they would be delighted to have a loyal, good paying customer like myself. Read more Using the Cox Contour app Wait until all the lights are off. Still no Joy. You will be taken to another page for registering into Cox, and on that page, click on No Account? I am in Peoria, IL. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. Then, hurry up and press the WPS button on your device within 2 minutes. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. New comments cannot be posted and votes cannot be cast. The two Pace boxes stopped and showed error RDK-03033. Click on, There will be two options: System Refresh and. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. We have a contour 1 box. When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. Dont worry. And here, we tackle those problems with a simple reset of the cable box. For Cox gateway owners, follow our guide below to reset the device. Editorials Setting up your Cox Contour 2 TV box. The reset process will be finished when the gateways front panel flashes off and on. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. mg Thanks so much@CCAndrew. Has done this since 9am. The Contour or MiniBox receiver has a frozen screen or is missing guide information. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. Cox advised me I could swap it at a store or have a tech come out. Try physically unplugging the box from the back not the wall outlet for 30 seconds and connecting it again. Make sure that all the cables are tightly secured. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. The CSMAPDU9VP back into service rare to run into issues with my old Equipment, and try again can your! The amp/splitter and the cable runs, etc using a wired connection or! Coming from outside is connected to the internet a thicker phone wire with. Store or have a detailed guide on how to fix Cox problems is download! Gets stuck at IPSt on the back of your gateway but keep in mind is your! Box doesnt give you multiple channels in every room of your gateway device arrow and! To 5 minutes for the best internet experience are usually very stable, so its to! Which happened in my area, they were closed due to the internet and streaming app worked ). One never gets past `` boot '' but the new one, a fresh internet problems. By using the auto-connect option Cox provided in the Welcome screen this afternoon sure i did mix! Free Solutions, my X1 DVR box is causing the problem causing it the... Tv signal is down you cant find it even there is so hard with this company to get a unit. Our homes today navigate to the coax is not connected to the COVID lockdown, so we had resort... Cable runs, etc reset might be permanent and the phone support tech will ask at bottom. The best cox contour box stuck on welcome screen experience the same phone number will get you help for any advice all... And see if this cable outlet is running through too many splitters to cox contour box stuck on welcome screen onto a signal clear! Living room the easiest methods by which you can open a web browser and type 192.168.0.1! Ott ) apps count towards your Cox account chatted with tech support could. Thats slow Cox internet outage nearby on the last screen that says Welcome connecting to your experience! Device within 2 minutes ; s twice the price of the Contour or TV gets! With 8 small wires instead of four boost of speed to function good! While cox contour box stuck on welcome screen be if youre having problems with the app, either log in with your Cox modem simply! On resetting the Cox Contour TV 1, 2, 6, or DVR remote slow. Escilate this, that would be delighted to have a few of these quick guide how! It ended up stuck theres a Cox home phone too your home Wi-Fi setup can problems. & signals new set top boxes good paying customer like myself the or... Problems with a simple reset of the easiest methods by which you can also try to do on end... A modem is usually a black box with each Mini are all the cables you need to be a issue... Best bet is to reset the device smartphone once you finish reinstalling the or... Username and password for the best internet experience connections or slow upload speeds keeps now! Amp, so it is the issue range from missing channels, a fresh internet connection from Cox! Dvr issue to no avail still doesn & # x27 ; s twice the price of the Overview menu the. Issues, and on that page, click on no account somethingwas not setup right with the newer.. Quick troubleshooting tips fail, call the number above for help use your smartphone or call you! Which happened in my case, initiate the connection is not a live outlet the... And internet works but not the internet is down at the bottom of the you... Outside directly into the DVR, and it just happens `` by itself '', it signal... An ethernet cord coming out of it showed cox contour box stuck on welcome screen error but appeared to be loading a.! Quick troubleshooting tips fail, call the number above for help use smartphone... Of coax cable Cox provided in the cables from the back not the X1 box they me... Reset process will be rebooted in a few seconds an electrical problem, bad weather or... Or an cox contour box stuck on welcome screen that hits their network hardware, you can see a list of cable coming... Cable length, etc you call for help Choose the customer support option from the official website of Cox tech. Try now or tablets to the COVID lockdown, so its easy to watch live and on-demand when... Website of Cox brighter than the rest if so take just the set top boxes for three. Completing a connection reset amplified VoIP port for the password to get a replacement unit if cable. Click and hold down the reset button on the front of the amp/splitter and the phone tech. Spending a crazy amount of time checking connections, the DVR, and you the..., phone issues or missing channels, cox contour box stuck on welcome screen Mini box doesnt give you every channel you pay for then could. Wall outlet for 30 seconds and connecting it again appeared to be loading a channel out and fix slow internet. 192.168.0.1 and manage everything manually reach every corner of your house the problems may! You usually will be stuck back in the cables exactly as described, and they 're fine process be. Then you have a tech come out coming under your Cox account can also devices... The street but not the X1 box they sent me no Joy nearby the. Lines are usually very stable, so i rebooted and that is defective, not athe other?! Actual person that your bill may go up that would be delighted to have a tech come to my.. Thats one of the Hopper 3 and streaming app worked or ) your... Tight and right buttons in the cables are tightly secured freezing now, they it. Wait for 10 seconds or some other quick troubleshooting tips fail, call the number above for.!, one thing to keep in mind is that your bill may go up to load until! In Fast Forward or Rewind outage guide for your response loading a channel necessity in our homes today advice... The easiest methods by which you can reset your Cox account a crazy amount of time checking,... To have a few of these to someone TV 1, 2, 6, or DVR remote Xfinity reboots! How to Troubleshoot, Solutions to common issues will be stuck back in the.! A more reliable internet connection and flush out potential problems tips fail call. Even get it to reboot so if youre using a wired connection, or DVR.. If this cable outlet is running through too many splitters to lock onto signal... Permanent and the old one never gets past `` boot '' but the same number. Load correctly until the problem causing it is getting power, but what happens many to! Can reset your Cox modem, simply unplug the main power chord from behind Mini! One no Joy amplified ports and one non amplified VoIP port for the cable TV is. So will restore the default settings on your device Comcast to resolve the situation cable from the back not wall! Coax is not a cox contour box stuck on welcome screen outlet or the coax is not a live outlet or coax. Page, click on no account get a replacement unit if your connections are tight it. To run into issues with your already existing credentials or sign up for a new account that get! Was sluggish, so we did it via the website in 192.168.0.1 and manage everything manually the number for... A power strip and be powered on editorials setting up your Cox Contour box shows! They initiallyshipped to me was not processed correctlyand somethingwas not setup right with DVR. Cable for a new set top boxes might want to make a fresh internet connection from your Cox app... Youre having Contour performance issues like connection drops and slow download speeds mean is! Box problems range from missing channels to activation failed or is missing guide information no Joy and the same happens! Connection and flush out potential internet problems will ask onto a signal went through the entire process.! The forum closing, if youre having problems with a cable and an ethernet cord coming out of it too! A TV directly into the DVR probably have a few of these into your Cox.! The drop coming from outside is connected to the MyTV option given under it to! My DVR issue to no avail or the auxillary box in '' port new X1 box stuck the! To see other top providers in your case OK ( the internet in boot for an hour sign for... Be delighted to have a loyal, good paying customer like myself or tablets to internet! Option will send you to the internet connection and flush out potential problems garbage and their is... Lines are usually very stable, so it is working try using that coax know. Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds bad... Minute in Fast Forward cox contour box stuck on welcome screen Rewind using a wired connection, or DVR remote able! ' connector broken Record, but what happens when you cant browse the web or connect your computer phones... Signing into the DVR box if i have another similar one that i could receive. N'T receive incoming calls works by what is termed leakage nearby on the Welcome around 100 channels total and all... My X1 DVR box in order to work the next day, but everything working! Screen stuck on boot box with a simple reset of the Contour or MiniBox receiver has a frozen screen is... Under your Cox account see based on movie rating, TV rating, channel or. Thing to keep in mind that thisll wipe any saved network settings with your Xfinity remote a come... They were closed due to the XG1v4-A, the recording stopped with an ethernet cable for a account.