yes i agree ms. maika . To receive the refund, visit support.airasia.com and open the "Chat with Bo" contact channel. I am livid!!!! Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. Unlike other countries, They apparently only have a computer-generated live chat through their website for those who are in the Philippines, to be able to request or file for a refund; but once I got in an available chat room, nobodys responding from their end. Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. We have spoken to over five million guests since the pandemic began and settled the vast majority of requests relating to cancelled flights by issuing credit accounts, cash refunds or flight changes. Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. Much appreciated! Thanks! Just after 2 days, i recieved an email stating that they have successfully approved my request. how many days before i get the refund? Avoid These 12 COMMON MISTAKES when Applying for a JAPAN VISA! We have continued to request the full refund from Air Asia for the cancelled flights but no refund as yet. I have been waiting for their refund for a year now. As you have Guest Entitlements towards AirAsia X Berhad (D7), you have also been included as scheme creditors and therefore entitled to participate in the restructuring exercise. 6 months and still no refund. Very frustrated. Unlike the blanket no-refund policy of KLM, AirAsia will grant refunds on a case-by-case basis. I want to file a complain in a government agency already! is there anything more I can do? About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. Submit a complaint and get your issue resolved. Following the release of Capital As Annual Report 2021 last month, some social media users vented their frustrations on Fernandezs personal Instagram accounts, with one comment slamming AirAsia as the one and only airline that does not have a customer service phone number.. 2 Euphoric_Mist_613 1 yr. ago Sana po matulungan nyo ko anong pwedeng gawin. They promised they Was your issue resolved? walang kwenta!!! I am experienced in the Customer Service field using SalesForce as a CRM tool. At Tony Fernandes' interview by The Economist columnist Dominic Ziegler, one question came up repeatedly: How much lobbying is there by businesses to call for No remorse no explanation, initially we flew from Brisbane to Sydney and we were left stranded in Sydney airport with a very sick person at 11pm. I requested for full refund. that is our money! 164K views, 857 likes, 35 loves, 973 comments, 534 shares, Facebook Watch Videos from airasia Super App: Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have. All applicable laws apply and will be enforced. As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. Desired outcome: Do you have a 2022 update on how to get a refund for a duplicate booking? Yosh Dimen is a full-time travel blogger. My understanding is that you should contact your credit card company. Im wondering the same thing refund request submitted in March 2020; been told itll take up to 3-4 months, its been way longer. I have both messages informing cancellation and reversing it with difference of 1 and half hour . Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . I asked for a managers full name but they wont disclose. Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? PRIVACY POLICY It has also attained the tittle of Asia's Best and World's Best Low Cost Airline by Skytrax for six consecutive years from 2009 until 2014. The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. What government agency can i file a formal complaint as my refund request is still in process for almost 2 years now. I have an issue with AirAsia too. In addition, you can also get a refund (whether in full or a portion of your payment) if youre flying to, from, or within countries with local refund laws that supersede the airlines usual policies. Source: support.airasia.com. hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? Details as follow: 1. Be safe and take care everyone. For refund due to flight cancellation or reschedule, you wont need to submit anything else. They keep you going and going and never give you a refund. finile ko siya nung March 19,2020. until know processing pa din. its very disappointing about air asia . At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. But months after the low-cost carrier resumed flights following the lifting of interstate and international border restrictions for Malaysians in October, hundreds of customers have taken to social media to complain of poor customer service and long waits for refunds. The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. within 2mins and still get this Bummer message. However, there are instances when you will be able to get a refund. Filed a Refund request last February 01, 2021 when I received an email saying that the flight was cancelled. KUALA LUMPUR: AirAsia has settled over 90% of passenger refunds thus far, says Capital A Bhd (formerly known as AirAsia Group Bhd) chief executive officer Tony Fernandes. We are very disappointed about this please call me if you have time. Have tried to resolve the issue 4 times & according to them I am entitled to a refund, but as soon as I go to put the claim through they come back saying Im only entitled to a voucher due to them offering me another alternative flight but that alternative flight was not appropriate. The spokesperson added that our passengers remain our number one priority and the airline will continue to enhance our services to deliver the very best in terms of safe, affordable and reliable air travel. We will update once we have new updates on the AirAsia X restructuring scheme in the future. We only realise when we reach home because it was covered by luggage cover. Your email address will not be published. Says it doesnt recognize my surname or city of departure and I am SO UPSET $700+ lost! Are there any actual stories here of Air Asia refunded a customer? And I laff at those buy unlimited pass rm 499. Cant seem to find the option in AVA. What should I do? 679. This is unquestionably a quicker option than waiting in line at a call center. Follow us on Instagram! Some countries like South Korea, Indonesia (domestic), India (domestic) and the United States let customers to request a refund as long as its within the allowed time period. - Case id 120478040 - want to cancel and take refund of my booking d552m. I waited morethan 15 minutes to chat with a human who kay ubderstand what i am saying because that AVA thing does not accept any explaination and its very frustrating and traumatic.. But seeing the horror stories here highly discourages me from proceeding! You rebook your flight wihout additional charges. This is related to my booking D553M and earlier case Id 120478040 where I requested to cancel my existing booking and issue full i too have waited for over 2 years for our gold coast Brisbane My mail is: holger.wentzel.olsen@gmail.com. Of the total cash refund requested, over 99% has been resolved with only USD14.66 million or 0.8% still in process and we are working hard to resolve these in the coming months. DO NOT FLY WITH AIRASIA! I must say AIR ASIA is the worst airline!! Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. Essay, Pages 3 (570 words) Views. I asked them how many months will it take before they credit the refund in my account. Unable to reach anyone Desired outcome: Refund needed. Its been 6 months. No refund whatsoever?? I thought that they would be transferring it back to my credit card, apparently its on my airasia Credit Amount. Times like this, i wish i had booked through Cebpac instead. Dr. Sanyog Jain Mobile: +91 [protected] Email: [protected]@niper.ac.in Before the flight took off she had a mental breakdown and the flight managers removed us like she committed a crime. This complaint was posted by a verified customer. I was denied boarding in Vientiane on the 30th of Jan until the very last minute because one of the AirAsia staff, male with glasses, at the check in counter was unsure if unvaccinated travellers could transit in DPS. We also did many other trips to Japan, Australia and Korea with AirAsia X with my friends and family members. I live in Japan but they have stopped operating from Japan so I cant simply ask for new flights .. Read the reminders that AVA will share. Our AirAsia X flights are cancelled and there are no refunds, credit accounts or move flights until the restructuring scheme is approved. My Cases Articles Booking Cancellation & Refund If you could help me. Many of the complaints have been directed towards AVA, AirAsias online chatbot, which is the only line of communication between customers and the airline for issues involving bookings or flights. Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. Its the code with 6 letters. Flight from Chennai to KLIA 2 I have been trying to contact AirAsia for support and assistance on my booking. You can't fight on AirAsia app, can't fight from credit cards (Maybank, Standard Chartered, AmBank) all rejected request for credit reversal because it was 'resolved' by the airline via credit refund. Time rescheduled to was not acceptable as I would have missed my next flight with another airline. Or is the status still in process? Landed around 2.30 pm Received an email on 23/7/201 that my point would be extended to 3 years. AirAsia AVA on WhatsApp: +60 11-3516 5078. Booking ID VID6673632335, Airline Locator, OVIFKH (not being recognized under your chat menu', I tried the AVA live chat but it is not helpful at all. For double payment, you will be asked to submit credit card statement or bank transaction statement, whichever applies to you. Check out airasia.com and get only the best deals today! Some AirAsia passengers, including from overseas, asked why Loke had not taken the opportunity to address the issue of flight delays, cancellations and problems with refunds reported since 2020. Anyways, thanks for the info. How come when you people gave us 30kg baggage allowance and you told its overloaded so couldn't bring in my flight. Tap on the floating AVA button on the lower right corner of your screen. my case is in progress since March 1st: For duplicate booking, you will also need to enter the booking number of the second booking. The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. This is the right thing to do to ensure we can serve you again as soon as possible. Your email address will not be published. I booked my flight last november 2019 and flight cancelled to hongkong last feb. 2020. They act like theyre going to give you a refund. 27th January 2023 (Friday) I dont know how long to wait. Ive been waiting over 2 years for my refunds- airasia promised I would receive it but would take time the last real contact back from them was about a year ago. Booking Cancellation & Refund Booking SNAP Unlimited Deals Holidays Check-in Hotels Xpress Pocket Payment And Fees Non-AirAsia Flights Activities Insurance Food Gifts Shop Rewards BigXchange Ikhlas Health WiFi TuneTalk airasia flights Beauty money Airasia Ride More Topics. it does not work because there is no option to choose credit during payment. I havent received my refund yet. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. Your usage of the AirAsia website indicates that you agree to be bound by ourTerms and Conditions,Terms of UseandPrivacy Statement. hello.. should not pay AA / or reclaim the money from them. Despite the generous executive compensation, AAX, the groups long-haul carrier, was last year forced to undergo debt restructuring to save itself from liquidation after racking up huge debts during the pandemic. . 26/12/22- flight to Kuala Lumpur got rescheduled to the 27/12/22 with not even 24 hours notice. I can communicate in English and Mandarin well. I have 4 refund request, and under my case 3 has been closed but the thing is i did not received any refund nor any message that they will transfer it to my account its only close, what to do with this? Enter the booking code. AirAsia X Berhad (D7) has taken the initiative to deal with the situation to restructure its business affairs by submitting an application for a debt restructuring to the High Court of Kuala Lumpur. This review was chosen algorithmically as the most valued customer feedback. Pero bukod sa FB Page ng Air Asia, hindi na namin alam kung san pa ba kami pwede maglabas ng sama ng loob on how they are handling COVID19 Refunds. I totally agree with you. November 25, 2021 @ 1:01am. The fare, surcharges, taxes, and terminal fees will be refunded to you. Under investigation A father and traveler who enjoys to eat, shop and travel. I am very much shocked to see reply from AirAsia that they can't help me because the ticket was booked through some travel agency. If you fail to make a request within this period, you will not be able to get a refund. AirAsia and its subsidiary AirAsia X (AAX), both owned by Capital A Berhad, grounded thousands of flights in 2020 and 2021 after the Malaysian government shut state and international borders to curb the spread of COVID-19. Sounds easy,in reality bullshit,try getting your money. Despite of my flight delay, very sad to inform you that my luggage has been broken. Desired outcome: Its around and around and around situation with them. My email : [protected]@gmail.com, Desired outcome: Ive been advised by AA that it will take 12-16 weeks (Im passed this time period). To air Asia please help advise me on if I can get credit on several flights I have booked and paid for to Malaysia,Cambodia and Thailand in July and August.as the Australian government is restricting all flights out of Australia I defiantly I can not fly Pls help kabayan, baka you have contact. Airasia did not refund my money after they cancelled my flight. ive got the same message like you, they ask me for a bank statement for the refund but i cant provide since i paid it through 7/11 ive tried a lot of times to chat with their AVA BUT IT IS STILL USELESS.not i dont know how am i going to get my refund. Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. Airasia did not refund my money after they cancelled my flight. 2. Papahirapan nya tayo for the refund no matter what . With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. During March of 2012, Air Asia has decided to scrap the long-haul . I need a confirmation email of my cancellation request. I purchased tickets January 2019 from Manila to Cebu and back. Thank you in advance, Waiting over a year for a promised refund, Did you get your refund? Is there any way that i could transfer it to my Debit Card? Regardless, this ASL issue is just the latest heap of trouble AirAsia is facing for the past so many years, most notably on passenger related problems such as flight cancellations, unresolved refunds, online booking system and postponements of flights, etc. AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. its sad to hear about that. He has three passions in life: social media, travel, and movies. Hello AirAsia , I forgot to add middle name in my Air Asia flight booking . The places you want to travel will be there but we need to take care of ourselves first. I have chatted with their little messaging system probably 15 times now and NO REFUND!!! Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? Worst flight ever. I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. We'll explain your passenger rights and help you obtain a refund or compensation. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. AirAsia is a low-cost airline based in Malaysia. There might be a time limit eg 90 days from purchase date. All Rights Reserved. We are now in the process of lodging a complaint with Ombudsman and we are very disappointed that an airline can treat people the way we got treated. Its been almost 2 years that we were not able to reschedule the flight so I just want to get the money from my air asia credit account. Be that as it may, the minister did not clarify whether the refunds . We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND 2020 2 25 Is this post helpful to you? Airasia, you have no right to hold customers money. A chat box will appear. Change to correct airport. they keep saying that the flight is still operating and cannot be refunded. How can u rrefuse me refund shameless dirty pigs. Desired outcome: If yes, how did you do it? Oh My GOd Airasia Been waiting for refund for 4 months already still u havent given back my money is airasia a scam? You clearly have not gone through this process yourself. You may like to visit our dedicated AirAsia X Berhad (D7) support pageClick Herefor more information. Its been 8 months since I request a refund for a cancelled flight in June 2020. AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. Air Asia refund - More question. We wish to thank the millions of guests who have said they will take their refund in the form of a credit account which is the best way to help support our recovery. Problem and Solution of Airasia. After waiting 8 months for a promised refund, I cant see way forward except making a claim through my credit card company. Is this your company? airasia is a rip off. I have been waiting on my refund for 2 years. Point : 12000 Gusto ko rebook Kaso wlang email na dumating sakun If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. While waiting, follow us on these channels. Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. However, I still havent received my money as of now. AirAsia started operating on 18 November 1996, it pioneered low cost travelling in Asia. There is no contact number provided to speak to someone. Log in Your system sucks just return our money. The refund payment will be credited to the original payment method. | 93 comments on LinkedIn This was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi, who. When I arrive in Manila March 2019 they canceled all of my flights. hi, unfortunately, I wasnt able to transfer it to my credit card. live chat is just a bot. Related reading. Thank you for answering. Regards I tried to contact them with their available email addressess but none of them were able to sent since it says email address not found!! Hi, i already requested the full refund last month. Like many other AirAsia X customers, we are on the same boat. AirAsia is Malaysian low-cost airline that provides both domestic and international flights. We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. Desired outcome: Horrible!!!!!! I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. Airasia cancelled our flight bec of Covid19 and told us they would refund us within 5 months, i understand that there are many requests, but 2 yrs is too much. However, in 2020, the revenue of Air Asia Berhad has decreased terribly due to the Covid-19 pandemic. I was travelling to Malaysia with a sick Malaysian friend. I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. thanks in advance. My flight was cancel also. Tnx. I have lost count of the number of emails we have received stating that our refund is being processed, but it will take a while because of the high volume of claims, the same wording that they have sent everyone no doubt. AirAsia X Flight Cancellation and No Refund Issue Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. But then they keep on rejecting the request stating that contact details does not match with the guests contact!! +[protected]. hnliches Problem wie bei 329 anderen. 0 Kunden folgen diesem. Oo, alam namin MASSIVE request for refund ang natatanggap nila araw araw, pero parang impossible naman mga refund request made as early as February or March eh until now hindi pa nila maprocess. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". I DONT WANT TO FLY WITH THEM EVER AGAIN. I hate to wait 9months and until now you did not REFUND ME!. immigration departments, tourism boards, airlines, hotels, brands). 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